Comm100 Live Chat vs Rocketbots Comparison

Remove All ADD PRODUCT Comm100 Live Chat Rocketbots	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Comm100 Live Chat Live Chat Software (245 Ratings)	Remove Rocketbots Live Chat Software (29 Ratings)
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ADD PRODUCT	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Comm100 Live Chat Live Chat Software (245 Ratings)	Remove Rocketbots Live Chat Software (29 Ratings)
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Overview

Summary

Comm100 life chat software is a digital customer engagement solution that helps brands organize their unique combination of a bot, human agent, and self-serve interactions. It is the ultimate solution from sales to frontline marketing service and support that allows businesses to amplify their customer expectations via personalized and efficient engagements through email, SMS, social media, and live chat with a single AI-powered chatbox. Comm 100 live chat solution is all-in-one software to convert website visitors to customers, amplify sales, and improve customer satisfaction. It empowers personalized and genuine customer engagement which websites need the most. Through a website and mobile app, agents can engage more efficiently by opting for powerful tools that include audio, video chat, auto-translation routing, and co-browsing. Users can automate the mundane tasks, such as FAQs, meeting scheduling, and gathering contact information, so their agents and clients can focus on more essential tasks with Comm100. Users additionally get Agent Assist which is a tool that checks in on your interactions, comprehends what visitors are asking, and recommends responses from your knowledge base. ..show more

Rocketbots allows you to communicate with customers in their channel of choice from one centralized platform using either your customer service agents or the platform’s AI-powered chatbot. After you connect the messaging apps you use to talk to customers, you and the Rocketbots chatbot can start and reply to conversations, no matter which app or platform the customer is using.The chatbot learns from each conversation so that the replies it gives become smarter as it goes along. Rocketbots also allows you to better manage your contacts as all conversations are stored in one place so you can build up a better profile of each person. Rocketbots enables you to choose whether to assign conversations to customer service agents when your customers require human interaction, or to automate answers with the chatbot when the question is more straightforward, or if it’s a frequently asked question. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
Call Me Option Allows your visitors to speak to your agents directly over the phone
Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Knowledge Database Lets you have an access to all your past chat history and documents
Offline Form This feature allows your visitors to submit their questions when your agents are not available online
Persistent Chat Creating a subject-based group conversation that persists over time
Shortcut Messages Create shortcuts for the commonly used replies in order to save time
Transfers Transfer of calls from one operator to another with just one click
Video Chat Make conversations more personal with video calling between your agents and your visitors
Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Vancouver, Canada / +1 877-305-0464

Hong Kong, China

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Team (Live Chat) $29 /User/Month Features Unlimited chats Audio & Video chat Configurable chat button and window Web, desktop, and mobile app for agents Real-time visitor and agent monitoring Upload files and screenshots Basic reporting MaximumOn™ (cloud only) 1-year data storage 24/7 live support Business (Live Chat) $49 /User/Month Features Everything in Team, plus: Multi-language chat and auto-translation Canned messages Routing by department Advanced auto chat invitation Manual chat invitation Custom visitor filter Add internal note IP Restriction Access to pre-built Integrations Advanced UI customizations Extended reporting 2-year data storage Enterprise (Live Chat) Custom Features Everything in Business, plus: Dynamic chat campaigns Advanced routing and allocation rules Visitor segmentation PCI DSS compliance Credit card masking Visitor SSO Agent console extension Shift management Agent SSO Access to Comm100 API Extended analytics Special compliance requirements (HIPAA Business Associate Agreement (BAA), security assessment, system penetration test) On-premise deployment (optional) 3-year data storage Team (Omnichannel) $59 /User/Month Features Everything in Live Chat Team, plus: Email, Facebook, Twitter, WhatsApp business, WeChat, LINE, Telegram and SMS Knowledge Base with unlimited articles and images Save visitor as Contact Block unwanted senders 1-year data storage Business (Omnichannel) $89 /User/Month Features* Everything in Omnichannel Team, plus: Live Chat Business Custom tags Batch ticket editing Internal notes Automation triggers Custom fields Basic routing IP restriction Advanced password policies Extended reporting 2-year data storage Enterprise (Omnichannel) Custom Features Everything in Omnichannel Team, plus: Live Chat Business Custom tags Batch ticket editing Internal notes Automation triggers Custom fields Basic routing IP restriction Advanced password policies Extended reporting 2-year data storage Business (Bot) Custom Add to any Live Chat or Omnichannel Plan Features Conversational keyword-powered chatbot Decision-tree task bot Intuitive and code free bot building interface Bot simulator for easy offline testing Pre-built task bot templates Sentiment analysis (Beta) Calendly integration Multiple action types Build your bot's keywords and responses in 32 languages Comprehensive analytics and reporting 10,000 actions per month Collect variable data Enterprise (Bot) Custom Add to any Live Chat or Omnichannel Plan Features Everything in Business, plus: Advanced Natural Language Processing (NLP) engine for even better conversational capabilities Conditional logic Location based service Webhooks Visitor SSO BYOB (Bring your own bot to Comm100) Agent Assist Custom Add to any Live Chat or Omnichannel Plan. Features Real-time answer suggestions Retrieve answers from canned messages Retrieve answers from chatbot intents Retrieve answers from knowledge base Trainable to recognize industry-specific terms Machine-learning of agent behavior Control response sensitivity Flag failed questions Optimal performance with human responses View Price Page	Starter Free Free Forever Features 1000 Messages All the Plans includes these Features Unlimited Team Members Unlimited Contacts All Channels Pro $19 /Month Features 10000 Messages per Month Includes features of All Plan Business $99 /Month Features 100000 Messages per Month Includes features of All Plan Enterprise Custom Features Includes features of All Plan Unlimited Messages Contact the vendor to get the detailed Pricing Information.

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