Home/Live Chat Software/Comm100 Live Chat vs IntelliTicksUpdated on: March 28, 2024

Compare Comm100 Live Chat vs IntelliTicks

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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Comm100 life chat software is a digital customer engagement solution that helps brands organize their unique combination of a bot, human agent, and self-serve interactions. It is the ultimate solution from sales to frontline marketing service and support that allows businesses to amplify their customer expectations via personalized and efficient engagements through email, SMS, social media, and live chat with a single AI-powered chatbox. Comm 100 live chat solution is all-in-one software to convert website visitors to customers, amplify sales, and improve customer satisfaction. It empowers personalized and genuine customer engagement which websites need the most. Through a website and mobile app, agents can engage more efficiently by opting for powerful tools that include audio, video chat, auto-translation routing, and co-browsing. Users can automate the mundane tasks, such as FAQs, meeting scheduling, and gathering contact information, so their agents and clients can focus on more essential tasks with Comm100. Users additionally get Agent Assist which is a tool that checks in on your interactions, comprehends what visitors are asking, and recommends responses from your knowledge base. ..show more

IntelliTicks is an interesting software that utilises the combined power of AI and humans to back live chat for sales. It helps in creating a proactive and personalised zone for customers to express their demands. A plethora of features equipped within enables businesses to conduct automated interactions with their customers, seamlessly. The 24x7 sales representative keeps replying to customers from all over the world even when the human agents are away. The same AI chatbot makes answering repeated queries easy by auto-answering them immediately. For prospective leads, clients can take over the responsibility of handling them, from the AI chatbots as is found necessary. Thus ensuring that these leads are not left unattended and will ultimately leave them satisfied enough to enable conversion. Automated lead specific insights are generated by IntelliTicks that help clients to understand what their leads would like to focus on. The insights also intimate clients about lead prioritisation -hot, warm or cold leads. Further, real-time lead alerts are sent through emails, desktop notifications and mobile pings. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Vancouver, Canada / +1 877-­305-0464

Haryana, India - 122002 / +91 7709 527 736

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Team (Live Chat)
$29 /User/Month

Features

  • Unlimited chats
  • Audio & Video chat
  • Configurable chat button and window
  • Web, desktop, and mobile app for agents
  • Real-time visitor and agent monitoring
  • Upload files and screenshots
  • Basic reporting
  • MaximumOn™ (cloud only)
  • 1-year data storage
  • 24/7 live support
Business (Live Chat)
$49 /User/Month

Features

  • Everything in Team, plus:
  • Multi-language chat and auto-translation
  • Canned messages
  • Routing by department
  • Advanced auto chat invitation
  • Manual chat invitation
  • Custom visitor filter
  • Add internal note
  • IP Restriction
  • Access to pre-built Integrations
  • Advanced UI customizations
  • Extended reporting
  • 2-year data storage
Enterprise (Live Chat)
Custom

Features

  • Everything in Business, plus:
  • Dynamic chat campaigns
  • Advanced routing and allocation rules
  • Visitor segmentation
  • PCI DSS compliance
  • Credit card masking
  • Visitor SSO
  • Agent console extension
  • Shift management
  • Agent SSO
  • Access to Comm100 API
  • Extended analytics
  • Special compliance requirements (HIPAA Business Associate Agreement (BAA), security assessment, system penetration test)
  • On-premise deployment (optional)
  • 3-year data storage
Team (Omnichannel)
$59 /User/Month

Features

  • Everything in Live Chat Team, plus:
  • Email, Facebook, Twitter*, WhatsApp business, WeChat, LINE, Telegram and SMS
  • Knowledge Base with unlimited articles and images
  • Save visitor as Contact
  • Block unwanted senders
  • 1-year data storage
Business (Omnichannel)
$89 /User/Month

Features

  • Everything in Omnichannel Team, plus:
  • Live Chat Business
  • Custom tags
  • Batch ticket editing
  • Internal notes
  • Automation triggers
  • Custom fields
  • Basic routing
  • IP restriction
  • Advanced password policies
  • Extended reporting
  • 2-year data storage
Enterprise (Omnichannel)
Custom

Features

  • Everything in Omnichannel Team, plus:
  • Live Chat Business
  • Custom tags
  • Batch ticket editing
  • Internal notes
  • Automation triggers
  • Custom fields
  • Basic routing
  • IP restriction
  • Advanced password policies
  • Extended reporting
  • 2-year data storage
Business (Bot)
Custom

Add to any Live Chat or Omnichannel Plan

Features

  • Conversational keyword-powered chatbot
  • Decision-tree task bot
  • Intuitive and code free bot building interface
  • Bot simulator for easy offline testing
  • Pre-built task bot templates
  • Sentiment analysis (Beta)
  • Calendly integration
  • Multiple action types
  • Build your bot's keywords and responses in 32 languages
  • Comprehensive analytics and reporting
  • 10,000 actions per month
  • Collect variable data
Enterprise (Bot)
Custom

Add to any Live Chat or Omnichannel Plan

Features

  • Everything in Business, plus:
  • Advanced Natural Language Processing (NLP) engine for even better conversational capabilities
  • Conditional logic
  • Location based service
  • Webhooks
  • Visitor SSO
  • BYOB (Bring your own bot to Comm100)
Agent Assist
Custom

Add to any Live Chat or Omnichannel Plan.

Features

  • Real-time answer suggestions
  • Retrieve answers from canned messages
  • Retrieve answers from chatbot intents
  • Retrieve answers from knowledge base
  • Trainable to recognize industry-specific terms
  • Machine-learning of agent behavior
  • Control response sensitivity
  • Flag failed questions
  • Optimal performance with human responses
View Price Page
Free
Free

FREE Chatbot Templates created by Experts

Features

  • Conversations : Unlimited
  • 500 Monthly Visitors
  • Agents Included : 1
  • AI Bots : 1
  • Conversational Landing Page
  • User profiles
  • Analytics
  • Notifications
  • Email Reports
  • Mobile Apps
  • Widget re-branding
  • User Data : 1 month
  • Community Support
Starter
$25 /Month

FREE Chatbot Templates created by Experts

Features

  • Includes features of Free plan, plus
  • Monthly Visitors : 3000
  • Additional Agents : Unlimited
  • Additional Agents Price : $5 per Agent per Month
  • AI Bots : Unlimited
  • Live Chat
  • Live View
  • User Activity
  • CRM Integrations
  • User Data : 3 Months
  • Email Support
Standard
$99 /Month

FREE Chatbot Templates created by Experts

Features

  • Includes features of Starter plan, plus
  • Monthly Visitors : 30000
  • Agents Included : 2
  • Additional Agents Price : $15 per Month per Agent
  • Automated FAQs NLP Based
  • User Data : 6 Months
  • Live Chat Support
Plus
$299 /Month

FREE Chatbot Templates created by Experts

Features

  • Includes features of Standard plan, plus
  • Monthly Visitors : 1 Million
  • Agents Included : 5
  • Additional Agents Price : $25 per month per agent
  • User Data : 12 months
  • Phone Support
View Price Page

SCREENSHOTS

Comm100 Live Chat Screenshots
IntelliTicks Screenshots
View 5 screenshot(s)

INTEGRATIONS

  • WordPress
  • Joomla
  • Drupal
  • Zendesk Chat
  • Shopify Plus
  • Zapier
    NA

ALTERNATIVES

Top alternatives to Comm100 Live Chat

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Top alternatives to IntelliTicks

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