Home/Cloud Communication Platforms/CometChat vs Twilio FlexUpdated on: March 29, 2024

Compare CometChat vs Twilio Flex

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Overview

Summary

Cometchat is a chat API and in-app messaging tool for mobile and web apps. It allows the addition of a multimedia text chat to web or mobile apps. Cometchat helps to organize users’ chats into group or private chat where they can collaborate, share media and a lot more while maintaining their privacy. It comes with in-built monetization, 92 different platforms. Cometchat also has a Real-Time Language Translation that accurately translates live chat, so there is no issue of language barrier when users are chatting with others from other parts of the globe. Vibrant stickers and emojis are also available to make chatting even more fun and style filled. Cometchat also has features like broadast messaging, voice notes, video and voice call, guest login support, a fully customizable outlook and other essential features of a chat platform. Cometchat can be used in various cases including banking, gaming, social media, e-learning and more. ..show more

Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Denver, Colorado

California, United States

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Developer
Free

Features

  • Try all Pro Plan features
  • Free up to 25 users
Essentials
$109 /Month
  • For MAUs: upto 1000, pricing varies based on number of MAUs

Features

  • Core chat features
  • Easy integration using our no-code chat widget, UI Kits, SDKs and APIs
  • Robust, global infrastructure
  • Email and community support
Pro
$529 /Month
  • For MAUs: upto 1000, pricing varies based on number of MAUs

Features

  • Everything in Essentials and
  • Robust user engagement, experience, and moderation features
  • Voice & Video Calls
  • Webhooks
  • Analytics & Insights
Custom
Custom

​​​​​​​​​​​​​​Features

  • Multi-Tenancy
  • Shared or dedicated cloud deployment
  • Conversational AI, Insights AI and Moderation AI
  • Vertical based pricing
View Price Page
Active User Hour Plan
$1 /User

You only pay for the time users are active

Features

  • Call Logging
  • Call recording
  • Escalation Management
  • Inbound Call Center
  • Queue Management
  • Reporting/Analytics
  • Real-time Chat
Named User Plan
$150 /User/Month

Named user pricing offers you predictable pricing so you can plan your contact center utilization

Features

  • Call Logging
  • Call recording
  • Escalation Management
  • Inbound Call Center
  • Queue Management
  • Reporting/Analytics
  • Real-time Chat
View Price Page

SCREENSHOTS

CometChat Screenshots
Twilio Flex Screenshots
View 4 screenshot(s)

ALTERNATIVES

Top alternatives to CometChat

ArrowChat
ArrowChat
Stream Chat
Stream Chat
SendBird
SendBird
Signalmash
Signalmash
Talk Magnet
Talk Magnet

Top alternatives to Twilio Flex

Paychex Flex
Paychex Flex
Twilio Frontline
Twilio Frontline
Five9
Five9
Genesys PureEngage
Genesys PureEngage
Zendesk Talk
Zendesk Talk