Home/Reputation Management Software/Cloodot vs YotpoUpdated on: March 28, 2024

Compare Cloodot vs Yotpo

79% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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79% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Cloodot is a customer experience management suite to manage chats and reviews from multiple online channels in one inbox. Manage chats and reviews from various channels like Google my business listings, Facebook pages, WhatsApp numbers, websites, and more in one easy-to-use inbox. With Cloodot, your team can work together by distributing and assigning channels to one or more users and hand over chats and reviews between users and departments in a flash. Multiple agents can collaborate and manage media like WhatsApp, Google messages, and more which is not possible using original native apps. Lifesaver for customer relations agents - easy and efficient customer management using custom template replies, reminders, tags, tasks, notes, etc. Secure, tension-free - provision for customer relations agents to manage chats and reviews on all modern channels without giving them direct access to original platforms. Intelligence and accountability - Advanced analytics tools for insights into all your channels' and your employees' performance. ..show more

Yotpo is a comprehensive review and rating platform for businesses to get on-time feedback from their customers. The solution uses data-driven tools, enabling businesses to generate customers feedback and gain detailed insights into their shopping experiences. Yotpo turns customers’ content into sales by collecting reviews, ratings and Q&A with its AI-powered tools. It offers customisable displays which makes it easy for brands to personalise the platform as per their own choice. The software even allows businesses to moderate, measure and optimise their content in one place. It provides a completely integrated experience by offering ultimate control over how businesses collect, display and market with user-generated content (UGC). It also measures how UGC impacts business performance with an easy to use analytics dashboard. Yotpo’s scalable infrastructure facilitates businesses of every size and design to collect reviews and grow. To keep companies’ data secure, it is in compliance with GDPR and is approved by SOC2 and Privacy Shield. ..show more

Features

Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts

Customer Review Platform Facilitates timely and proper collection of product and/or business reviews

Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement

Response Management Allows timely responding to the feedback given by the product users/hotel guests

Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Metrics Users can measure and improve social media marketing performance

Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Kerala, India / +91 8129118419

New York City, NY

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Basic
$39 /Month

Features

  • Channels : Up to 5
  • Users : 1
  • Facebook Chats & reviews
  • Google Reviews
  • Google Business messages
  • Whatsapp
  • SMS (Twilio)
  • Webchat
  • Conversations
  • Reviews
  • Quick replies : 3
  • Custom labels : 3
  • E mail support
Advanced
Custom

Features

  • Channels : More than 5
  • Users : More than 1
  • Facebook Chats & reviews
  • Google Reviews
  • Google Business messages
  • Whatsapp
  • SMS (Twilio)
  • Webchat
  • Conversations
  • Reviews
  • Analytics
  • Catalogue
  • Quick replies : >3
  • Custom labels : >3
  • Custom notes
  • Conversation assignment
  • E mail support
  • Onboarding support
  • Custom reports
  • Dedicated account manager
View Price Page
Free
Free

Features

  • Includes 50 Monthly Orders
  • Review Request Emails
  • On-Site Widgets
  • Basic Customization
  • Content Management & Moderation
Premium
Custom

Flexible plans for small to enterprise businesses. Talk to us and choose the best solution for you.

Features

  • Custom Monthly Orders
  • Multi-Channel Content Generation
  • On-Site Widgets & Galleries
  • Google & Facebook Integration
  • Advanced Content Management
  • Widgets & Emails Customization
  • Multiple Domains Support
  • Dedicated Success Manager
View Price Page

SCREENSHOTS

Cloodot Screenshots
View 11 screenshot(s)
Yotpo Screenshots
View 1 screenshot(s)

INTEGRATIONS

    NA
  • Omnisend
  • Stitch
  • BigCommerce
  • Volusion
  • MailChimp
  • Swell
  • Vend POS
  • Klaviyo
  • ProveSource
  • HubSpot CRM
  • WooCommerce
  • Smile.io
  • Fomo
  • Salesforce
  • Zendesk Support
  • LightSpeed Restaurant
  • Octane AI
  • Searchanise
  • Shopify Plus
  • Shopify

ALTERNATIVES

Top alternatives to Cloodot

Trustpilot
Trustpilot
BirdEye
BirdEye
Mention
Mention
Yotpo
Yotpo
GoSite
GoSite

Top alternatives to Yotpo

LoyaltyLion
LoyaltyLion
Bazaarvoice
Bazaarvoice
Trustpilot
Trustpilot
Okendo
Okendo
Klaviyo
Klaviyo