Home/Live Chat Software/ClickDesk vs LiveHelpNowUpdated on: March 29, 2024

Compare ClickDesk vs LiveHelpNow

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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites. ..show more

LiveHelpNow is an appropriate customer service management software that helps companies provide adequate support to individual customers through chat, SMS, support ticket and FAQs. The software enables seamless communications between brands and their end-users across multiple mediums as per choice. Moreover, with LiveHelpNow, users can even get the received emails converted into support tickets on the go. It opens additional ways of communication through favourite social media channels, without much of a hassle. LiveHelpNow is an ideal software for call centres. It allows teams to create and manage unlimited workflows, chat portals and related content unique to different brands and individual products. Further, AI-based chatbots made available within the same are capable of handling frequently asked questions besides providing adequate solutions to common issues in real-time. LiveHelpNow also supports targeted engagements, facilitating seamless interaction between online visitors and the agent, leaving a strong impact on the minds of the former. Users can also create and launch pre-chat and post-chat surveys to gain a clear understanding of present business proceedings. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Sunnyvale, California / +1 855-452-3375

Willow Grove, Pennsylvania / +1 877-548-3001

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • Free for 10 users
  • 30 chats
  • Handle 25 tickets
  • Audio calling
  • Localization of chat widget
  • Customize basic settings
Lite
$14.99 /User/Month

$9.99 per Month billed 2 Years

Features

  • Unlimited Chats
  • Widget Customization
  • Chat Transfer & Groups
  • 99.5% Uptime & SSL Security
Pro
$24.99 /User/Month

16.99 per Month billed 2 Years

Features

  • Chat Conferencing
  • CRM Integration and API
  • Video Chat
  • Post Chat Survey
  • Reports and History
  • 99.95% Uptime & SSL Security
Enterprise
$39.99 /User/Month

26.99 per Month billed 2 Years

Features

  • Queuing
  • White Label
  • Unlimited Domains
  • Widget Custom CSS
  • Analytics
  • Dedicated Account Manager
Professional (Team Plan)
$44.99 /User/Month

$29.99 per Month billed 2 Years

Features

  • 4 Agents
  • Unlimited Chats
  • 2 way Voice and Video
  • Chat transfer & groups
  • Basic Analytics
Growing Business (Team Plan)
$124.99 /User/Month

$83.99 per Month billed 2 Years

Features

  • 8 agents
  • Unlimited chats
  • 2 way Voice and Video
  • CRM Integrations & API
  • Chat transfer & groups
  • Advanced Analytics
  • Chat Queuing
  • Chat Conference
  • Priority levels
  • Your Branding
Enterprise (Team Plan)
$349.99 /User/Month

$233.99 per Month billed 2 Years

Features

  • 15 agents
  • Unlimited chats
  • 2 way Voice and Video
  • CRM Integrations & API
  • Chat transfer & groups
  • Advanced Analytics
  • Chat Queuing
  • Chat Conference
  • Priority levels
  • Your Branding
  • Agent Training & Phone Support
View Price Page
Chat and SMS
$21 /Month

$226.8 per Year billed Annually, Pricing varies based on number of agents

Features

  • Number of Agents: 1
  • Realtime Visitor Monitoring
  • Customer Lists
  • Social Integration
  • Custom Information Feed
  • Advertising Billboards
  • SMS Chat
  • Facebook & Twitter Integrations
  • Intelligent Triggers & Automations
  • Plugins & Integrations
  • Fully customizable with CSS
  • CRM Integrations
  • Remote Assistance
  • Eventing API / Webhooks
  • Enterprise Reporting & Analytics
  • Customizable Surveys
  • Multibrand Support
  • Intelligent Canned Messages
  • Automatic Language Translation
  • Chat Whisper
  • Inquiry Transfer
  • Spell Check
  • File Transfer / Attachments
  • PCI / HIPAA, Financial grade security
  • Conversion Tracking
  • Secure Forms
  • Automatic Inquiry Tagging
  • Agent permissions and restrictions
  • Filter & Search
  • Exportable Inquiries
  • Beautifully integrated Chat, Ticket and Knowledge base
  • Call center ready
  • Video chat
  • Visitor banning
  • US Based phone, chat & email support
FAQ / Self-Service
$21 /Month

$226.8 per Year billed Annually, Pricing varies based on number of agents

Features

  • Number of Agents: 1
  • Plugins & Integrations
  • Fully customizable with CSS
  • Enterprise Reporting & Analytics
  • Multibrand Support
  • File Transfer / Attachments
  • Automatic Inquiry Tagging
  • Filter & Search
  • Self-service FAQ Articles
  • Fully Customizable FAQ Site
  • Beautifully integrated Chat, Ticket and Knowledge base
  • Call center ready
  • Video chat
  • Visitor banning
  • US Based phone, chat & email support
Support Ticket
$21 /Month

$226.8 per Year billed Annually, Pricing varies based on number of agents

Features

  • Number of Agents: 1
  • Customer Lists
  • Social Integration
  • Facebook and Twitter Integrations
  • Intelligent Triggers and Automations
  • Plugins & Integrations
  • Fully customizable with CSS
  • CRM Integrations
  • Enterprise Reporting & Analytics
  • Customizable Surveys
  • Multibrand Support
  • Intelligent Canned Messages
  • Inquiry Transfer
  • Spell Check
  • File Transfer / Attachments
  • PCI / HIPPA, Financial grade security
  • Conversion Tracking
  • Secure Forms
  • Automatic Inquiry Tagging
  • Customizable Email Form
  • Chat-to-Ticket
  • Agent permissions and restrictions
  • Filter & Search
  • Beautifully integrated Chat, Ticket and Knowledge base
  • Call center ready
  • Video chat
  • Visitor banning
  • US Based phone, chat & email support
Call Management
$9 /Month

Pricing varies based on number of agents

Features

  • Number of Agents: 1
  • Plugins & Integrations
  • Fully customizable with CSS
  • Enterprise Reporting & Analytics
  • Multibrand Support
  • File Transfer / Attachments
  • PCI / HIPAA, Financial grade security
  • Secure Forms
  • Automatic Inquiry Tagging
  • Agent permissions and restrictions
  • Filter & Search
  • Call logs
  • Capture Callback Requests
  • Beautifully integrated Chat, Ticket and Knowledge base
  • Call center ready
  • Video chat
  • Visitor banning
  • US Based phone, chat & email support
  • Visitor banning
  • US Based phone, Chat and Email support
View Price Page

SCREENSHOTS

ClickDesk Screenshots
View 4 screenshot(s)
LiveHelpNow Screenshots

INTEGRATIONS

  • WordPress
  • Joomla
  • Wix
  • Unbounce
  • OpenCart
  • PrestaShop
  • Weebly
  • Zoho CRM
  • Salesforce
  • Zendesk Talk
  • Agile CRM
  • Freshbooks
    NA

ALTERNATIVES

Top alternatives to ClickDesk

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat

Top alternatives to LiveHelpNow

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat