ClickDesk vs Help Scout Comparison

Remove All ADD PRODUCT ClickDesk Help Scout	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove ClickDesk Live Chat Software (153 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Help Scout Help Desk Software (694 Ratings)
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ClickDesk Live Chat Software (153 Ratings)

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Help Scout Help Desk Software (694 Ratings)

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ADD PRODUCT	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove ClickDesk Live Chat Software (153 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Help Scout Help Desk Software (694 Ratings)
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Help Scout

Help Desk Software (694 Ratings)

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Overview

Summary

ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites. ..show more

Help Scout is an all in one customer service platform that helps small businesses, growing startups and non-profit organisations to manage customer relationships. The platform provides a shared space to all customers where they can receive information through emails. Businesses can post helpful articles on their website so that customers can resolve problems on their own. Integrated live chat sessions with customers help businesses collect feedback and make further strategies accordingly. Help Scout also maintains reports about relevant business operations. Users can filter, export and access the information within a couple of clicks. The platform allows users to integrate 50+ tools from their everyday use into the workflow, making it more efficient and familiar. To ensure appropriate protection, Help Scout uses advanced security features like SSO, SAML authentication, IP address restriction and HIPAA compliance. Help Scout aims to empower businesses with tools that can help people in the most humane way possible. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Sunnyvale, California / +1 855-452-3375

Boston, Massachusetts

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Free Free Features Free for 10 users 30 chats Handle 25 tickets Audio calling Localization of chat widget Customize basic settings Lite $14.99 /User/Month $9.99 per Month billed 2 Years Features Unlimited Chats Widget Customization Chat Transfer & Groups 99.5% Uptime & SSL Security Pro $24.99 /User/Month 16.99 per Month billed 2 Years Features Chat Conferencing CRM Integration and API Video Chat Post Chat Survey Reports and History 99.95% Uptime & SSL Security Enterprise $39.99 /User/Month 26.99 per Month billed 2 Years Features Queuing White Label Unlimited Domains Widget Custom CSS Analytics Dedicated Account Manager Professional (Team Plan) $44.99 /User/Month $29.99 per Month billed 2 Years Features 4 Agents Unlimited Chats 2 way Voice and Video Chat transfer & groups Basic Analytics Growing Business (Team Plan) $124.99 /User/Month $83.99 per Month billed 2 Years Features 8 agents Unlimited chats 2 way Voice and Video CRM Integrations & API Chat transfer & groups Advanced Analytics Chat Queuing Chat Conference Priority levels Your Branding Enterprise (Team Plan) $349.99 /User/Month $233.99 per Month billed 2 Years Features 15 agents Unlimited chats 2 way Voice and Video CRM Integrations & API Chat transfer & groups Advanced Analytics Chat Queuing Chat Conference Priority levels Your Branding Agent Training & Phone Support View Price Page	Standard $25 /User/Month Features 2 shared inboxes with email, live chat, and social channels 1 Docs knowledge base Beacon help widget Automated workflows In-app messaging Custom reports API and 100+ integrations Plus $50 /User/Month Features 5 shared inboxes with email, live chat, and social channels 2 Docs knowledge bases w/ restricted access 25 free light users Advanced permissions Advanced tracking w/ custom fields Group users into teams AI summarize AI assist Custom reports w/ unlimited history Salesforce, Jira, HubSpot apps Pro $65 /User/Month billed Yearly Security, scale, and hands-on service for large teams Features 10+ users 25 shared inboxes with email, live chat, and social channels 10 Docs knowledge bases w/ restricted access 50 free light users Enterprise security HIPAA compliance Tiered discounts Concierge onboarding services Dedicated account manager w/ account optimization reviews Quarterly team training Advanced API access View Price Page

Compare ClickDesk vs Help Scout

ClickDesk

Help Scout

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES