ClickDesk vs DeskMoz Comparison

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ClickDesk

Live Chat Software

4.1 120 user ratings

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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

DeskMoz

Live Chat Software

5 11 user ratings

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Overview

Description	ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites. Read more	A Live Chat platform where queries converted to actionable insights. 24x7 support available that makes your website an interactive one. A customer engagement platform, where agents engage with visitors of your website and convert them into sales leads. The chat and account details, a total number of chats our Agents have done for you can be viewed through a personal dashboard. White label is available. FAQS is solved online within 48 hours. Read more
Pricing Options	Free Trial Not Available Starts at $12.99. Offers Free-forever plan.	Free Trial Available Starts at $199.00.
SW Score & Breakdown	91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 78% Momentum 64% Popularity 80%	81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 80% Reviews 69% Momentum 62% Popularity 76%
SaaSworthy Awards	# 14 Most Popular	Not Available

Features

Total Features	9 Features	4 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 1 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android	SaaS/Web/Cloud Mobile - Android
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.1/5 120 user ratings	5/5 11 user ratings
Ratings Distribution	Excellent 39.9% Very Good 44.9% Average 4.3% Poor 2.2% Terrible 8.7%	Excellent 100% Very Good 0% Average 0% Poor 0% Terrible 0%
Review Summary	ClickDesk garners positive feedback for its user-friendly interface, robust features, and excellent customer support. Users appreciate the ease of use, customization options, and ability to manage customer interactions efficiently. They also commend the ticketing system, live chat functionality, and reporting capabilities. Furthermore, ClickDesk is praised for its reliability, security, and its ability to integrate with other business tools. However, some users mention occasional glitches and suggest improvements to the mobile app. Overall, the product is well-received and considered a valuable tool for enhancing customer service and support operations.	Not Available
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Pricing

Pricing Options	Free Trial Not Available Starts at $12.99. Offers Free-forever plan.	Free Trial Available Starts at $199.00.
Pricing Plans Monthly Plans Annual Plans	Free Free Lite $12.99 $14.99 per user / month Pro $21.99 $24.99 per user / month Enterprise $33.99 $39.99 per user / month Professional (Team Plan) $38.99 $44.99 per user / month Growing Business (Team Plan) $106.99 $124.99 per user / month Enterprise (Team Plan) $297.99 $349.99 per user / month	Economy $199.00 $199.00 per month Standard $399.00 $399.00 per month Professional $699.00 $699.00 per month Premium $999.00 $999.00 per month
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Alternatives

	LiveChat 4.6 Based on 2594 Ratings ClickDesk Vs LiveChat LiveAgent 4.7 Based on 2506 Ratings ClickDesk Vs LiveAgent Smartchat ClickDesk Vs Smartchat Zendesk Chat 4.5 Based on 541 Ratings ClickDesk Vs Zendesk Chat HelpOnClick 4.5 Based on 31 Ratings ClickDesk Vs HelpOnClick	LiveChat 4.6 Based on 2594 Ratings DeskMoz Vs LiveChat LiveAgent 4.7 Based on 2506 Ratings Smartchat DeskMoz Vs Smartchat LiveEngage 3.9 Based on 435 Ratings DeskMoz Vs LiveEngage WebsiteAlive 4.7 Based on 9 Ratings DeskMoz Vs WebsiteAlive
	View All ClickDesk Alternatives	View All DeskMoz Alternatives