ClickDesk vs Chatnox Comparison

Remove All ADD PRODUCT ClickDesk Chatnox	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove ClickDesk Live Chat Software (138 Ratings)	85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Chatnox Live Chat Software (23 Ratings)
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ADD PRODUCT	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove ClickDesk Live Chat Software (138 Ratings)	85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Chatnox Live Chat Software (23 Ratings)
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Overview

Summary

ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites. ..show more

Chatnox is a Live Chat Software Solution used to engage and track your visitors. Proactive Live Chat and Customizable Chat Widgets colors available to suit your website and brand. Route your chats to relevant departments and Offline Messaging is available. The software supports Mobile Android and iOS. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
Call Me Option Allows your visitors to speak to your agents directly over the phone
Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Knowledge Database Lets you have an access to all your past chat history and documents
Offline Form This feature allows your visitors to submit their questions when your agents are not available online
Persistent Chat Creating a subject-based group conversation that persists over time
Shortcut Messages Create shortcuts for the commonly used replies in order to save time
Transfers Transfer of calls from one operator to another with just one click
Video Chat Make conversations more personal with video calling between your agents and your visitors
Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Sunnyvale, California / +1 855-452-3375

Dublin, Ireland

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Free Free Features Free for 10 users 30 chats Handle 25 tickets Audio calling Localization of chat widget Customize basic settings Lite $14.99 /User/Month $9.99 per Month billed 2 Years Features Unlimited Chats Widget Customization Chat Transfer & Groups 99.5% Uptime & SSL Security Pro $24.99 /User/Month 16.99 per Month billed 2 Years Features Chat Conferencing CRM Integration and API Video Chat Post Chat Survey Reports and History 99.95% Uptime & SSL Security Enterprise $39.99 /User/Month 26.99 per Month billed 2 Years Features Queuing White Label Unlimited Domains Widget Custom CSS Analytics Dedicated Account Manager Professional (Team Plan) $44.99 /User/Month $29.99 per Month billed 2 Years Features 4 Agents Unlimited Chats 2 way Voice and Video Chat transfer & groups Basic Analytics Growing Business (Team Plan) $124.99 /User/Month $83.99 per Month billed 2 Years Features 8 agents Unlimited chats 2 way Voice and Video CRM Integrations & API Chat transfer & groups Advanced Analytics Chat Queuing Chat Conference Priority levels Your Branding Enterprise (Team Plan) $349.99 /User/Month $233.99 per Month billed 2 Years Features 15 agents Unlimited chats 2 way Voice and Video CRM Integrations & API Chat transfer & groups Advanced Analytics Chat Queuing Chat Conference Priority levels Your Branding Agent Training & Phone Support View Price Page	Startup Free Features 2 Operators 20 Chats per Month 99.95 percent Uptime Guarantee Full Featured Web Chat Panel Concurrent Chat Limit Customizable Pre-Chat Survey Forms Operator Rating Access to Chat Transcripts Chat Transcript Back-up : 3 Months Offline Messages to Email Tag Chats Canned Messages : 5 Messages Group Limit : 1 user group Full featured Web Chat Panel Trigger Limit : 1 Chat Trigger Trigger Messages by Time Delay, Page Name, Country, Referral Path View Visitor Location, Location on a Map, System Information, Referral Path Pre-defined Widget Color Theme Gallery Customize Chat Window Forms and Button Chat Bar Customization Attention Grabbers Custom Live Chat Status Image Linking Twitter Integration (Display tweets) Link to Facebook Page Daily Chat Count Summary Standard $9.99 /Month Starts from $9.99 per Month billed Annually Features 2 Operators Includes features of Startup plan, plus Unlimited Chats IM Integration (Take Chats on Mobile) Concurrent Chat Limit : 10 Chats Chat Transcript Back-up : 6 Months Canned Messages : Unlimited Canned Messages Transfer Chat between Operators Group Limir : 5 user groups Trigger Limit : 3 Chat Triggers Real-time Visitors Tracking (See Who's Online) Color Chat Widget with Custom Color Codes Chat Distribution by Invitation Type Chat Distribution by Groups and Department Chat Distribution by Operators Premium $19.99 /Month Starts from $19.99 per Month billed Annually Features 2 Operators Includes features of Standard plan, plus Concurrent Chat Limit : 100 Chats Chat Transcript Back-up : 24 Months Use on Multiple Domains Unlimited Group Limit Trigger Limit : Unlimited Chat Triggers Send Chat Invitation to Live Visitors Remove Branding Chat Rating Summary Chat Distribution by Time (Analyze Peak Times) Operator Login/Logout (Coming Soon) View Price Page

Compare ClickDesk vs Chatnox

ClickDesk

Chatnox

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES