Home/Call Center Software/CircleLoop vs contactSPACEUpdated on: March 28, 2024

Compare CircleLoop vs contactSPACE

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Overview

Summary

CircleLoop is a cloud-based business phone system that incorporates Pipedrive, assisting users in saving their time and getting their things done easily with its modern-day communication features. It is a very useful tool as it enables users to make and receive calls anywhere on any device. It effortlessly works using its powerful features and tools. Besides receiving and making calls, it also shows users all of their calls histories and easily manages their settings. CircleLoop software provides a cloud-based telephone system supported by mobile apps and desktops without needing any hardware support. It has flexible pricing features from broad local, national and mobile selections. Moreover, it offers a wide variety of tools and many compelling plans as well. CircleLoop comprises some amazing features, including voicemail to text conversion, personalized voicemail, call recording and forwarding, smart call activity notifications, analytics, and much more. Moreover, the incorporation of Pipedrive offers flexible and easier ways to keep in touch with their customers over phone calls rather than messages or emails. Eliminating all the hassles and other desk phone works, CircleLoop solution offers features with a subscription pricing strategy. ..show more

contactSPACE is an automatic and efficient contact centre software that comes with a plethora of innovative features. With this software, you can keep each and every call customized and on-message. Moreover, you can make the most-suitable contact at a precise time so that you get the best results with more conversations and fewer efforts. If you are not satisfied with the default interface then this software allows you to take control, and generate the best agent interface that you desire; thanks to the drag-and-drop visual editor. contactSPACE also comes with robust contact strategies as you can use post-call surveys, easily-customisable IVRs, diallers, call queues, and professional routing to produce a smooth experience to the consumers in your contact centre. In addition to that, you can use phone payments that are PCI-compliant, halting the recording at the time of transmission while managing the communication via the process. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Rossendale, Lancashire / 03330 50 60 70

St Leonards, Australia / 1300 360 553

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Pay as you go
$6.45 /User/Month

(+ VAT)

Features

  • Includes 1 UK Number
  • All CircleLoop features (Including call recording, conference calling and voicemail to text)
  • Unlimited inbound calls
  • UK outbound calls : From 3 paise per minute
  • International calls : From 3 paise per minute
  • SMS : 4 paise per message

Additional Numbers

  • International numbers : From $6.45 per Month (+ VAT)
  • Additional UK numbers : $2.58 per Month (+ VAT) (01, 02 03 and 07 numbers are available
  • VIP numbers : From $3.87 per month (+ VAT) (Memorable numbers)
  • Port existing number : From $25.81 (+ VAT)
Unlimited
$19.36 /User/Month

(+VAT)

Features

  • Includes features of Pay as you go plan, plus
  • Unlimited outbound calls
  • Includes features of Add-ons
View Price Page
Silver
$105 /User/Month

Features

  • Initiatives : 10
  • WebRTC phones
  • Helpdesk support
  • Call recording
  • Interface editor
  • CallGuides®
  • Voice analytics**
  • Full reporting module
  • Agent dashboards
  • Monitoring dashboards
  • Preview dialler
Gold
$139 /User/Month

Features

  • Initiatives : Unlimited
  • Includes features of Silver plan, plus
  • Inbound
  • Outcome-driven templated SMS/email**
  • Progressive dialler
Platinum
$175 /User/Month

Features

  • Includes features of Gold plan, plus
  • CRM integration
  • Master database
  • Access to contactSPACE API
  • Live chat
  • Pre-connect status analyzer
  • Answering machine detection
  • Predictive dialler
Diamond
$239 /User/Month

Features

  • Includes features of Platinum plan, plus
  • Call-time optimization
  • Real-time DNC checker
  • Quality assurance
  • Pulse performance analytics
  • Extended inbound
  • playspace
  • Intellicast®
View Price Page

SCREENSHOTS

CircleLoop Screenshots
View 6 screenshot(s)
contactSPACE Screenshots
View 9 screenshot(s)

INTEGRATIONS

  • Intercom
  • Freshdesk
  • Slack
  • Nimble
  • Insightly
  • FreeAgent
  • Drift
  • Zoho CRM
  • HubSpot CRM
  • Accelo
  • Salesforce
  • Pipedrive CRM
  • Zapier
  • Stripe Payments
  • HubSpot CRM
  • Salesforce
  • Campaign Monitor

ALTERNATIVES

Top alternatives to CircleLoop

RingCentral Office
RingCentral Office
Aircall
Aircall
TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva

Top alternatives to contactSPACE

TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo
Bright Pattern
Bright Pattern