Home/Live Chat Software/Chatra vs SmartsuppUpdated on: March 28, 2024

Compare Chatra vs Smartsupp

88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Chatra
Chatra Live Chat Software (12 Ratings)
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Chatra

Chatra

Live Chat Software (12 Ratings)
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

A live chat software that helps you to bring a personal touch while communicating to your customers. Chatra comes with a host of features that makes talking with customers easier for you and your agents. All the conversations are saved, including the unsent messages, which makes it a lot easy for you to follow up with a particular customer. Its Intelligent Chat DIstribution feature makes sure no customer is kept waiting for a response. Whenever an agent fails to react to any query in a certain time-frame, the chat is automatically offered to the other agents online. These real-time conversations can be viewed by all your agents and they can join in the conversation whenever they feel like. ..show more

Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Wilmington, Delaware / +1 703-232-1443

Brno, Czech Republic

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

One Agent

Features

  • Online & offline chat widget
  • Basic visitor info
  • Browser dashboard
  • Windows & Mac desktop apps
  • iOS & Android mobile apps
  • Unlimited concurrent conversations
  • Notifications
  • Complete conversation history
  • E-mail chat transcripts
  • Read receipts
  • Agent names, titles and photos
  • Typing indicators
  • Google Analytics
  • WordPress
  • Shopify
  • WooCommerce
  • Ecwid
  • Bigcommerce
  • JavaScript API
Essential
$19 /User/Month

Features

  • Online & offline chat widget
  • Email helpdesk
  • Facebook messenger
  • Instagram
  • Intelligent chat bot
  • Form & lead capture bot
  • Targeted messages & triggers
  • Basic visitor info
  • Detailed visitor info
  • Real-time visitor list
  • Shopping cart contents
  • Browser dashboard
  • Windows & Mac desktop apps
  • iOS & Android mobile apps
  • Unlimited concurrent conversations
  • Notifications
  • Chat notes
  • Saved replies
  • Invisible mode
  • Team chats
  • Complete conversation history
  • E-mail chat transcripts
  • Read receipts
  • Agent names, titles and photos
  • Typing indicators
  • Email open tracking
  • Group chats
  • Typing insights
  • File transfer
  • Visitor banning
  • Screensharing via Median
  • Google Analytics
  • WordPress
  • Shopify
  • WooCommerce
  • Ecwid
  • Big Commerce
  • JavaScript API
  • Integration with existing users
Pro
$29 /User/Month

Features

  • Includes features of Essential plan, plus
  • Operating hours
  • Agent groups
  • Chat Ratings
  • Chat Reports
  • Data export
  • Slack
  • Help Scout
  • Front
  • amoCRM
  • Zapier
  • REST API
  • Outgoing Webhook
View Price Page
Free
Free

Features

  • Free forever for 3 agents
  • 14-day conversation history
  • Live chat + email sending
  • Help center
  • Data privacy & security - GDPR complaint

PREMIUM FEATURES

  • Conversation history - 14 days
  • Personal shortcuts - 1

CORE FEATURES

  • Live chat
  • Web dashboard
  • iPhone/iPad app
  • Android app
  • Windows app
  • E-commerce platform integrations
  • File-sharing
  • Basic visitor info
  • Sound and visual notifications

CHAT BOX CUSTOMIZATION

  • Custom chat box colors
  • Mobile-ready chat box design
  • Agent photo and description
  • Authorization form - Always visible when offline
Standard
$22.5 /User/Month

Features

  • 1 year conversation history
  • Live chat + email + Facebook Messenger
  • 1 chatbot New
  • Engage visitors via visitor list
  • Video recordings (10 000 / month)
  • Help center
  • Customer support
  • Data privacy & security - GDPR Compliant

PREMIUM FEATURES

  • Conversation history - 1 year
  • Chatbots - 1 chatbox
  • Engage visitors - Engage visitor via visitor list
  • Email sending
  • Facebook messenger integration
  • Personal shortcuts - Unlimited
  • Customer satisfaction rating
  • Detailed visitor info
  • Visitor filters
  • Block visitor
  • Chat assign to agent
  • Google Analytics connection
  • Chat box API
  • Statistics


CORE FEATURES

  • Live chat
  • Web dashboard
  • iPhone/iPad app
  • Android app
  • Windows app
  • E-commerce platform integrations
  • File-sharing
  • Basic visitor info
  • Sound and visual notifications

CHAT BOX CUSTOMIZATION

  • Custom chat box colors
  • Mobile-ready chat box design
  • Agent photo and description
  • Chat page (Open chat box via direct link)
  • Chat box embedded in mobile app
  • Authorization form - Customizable
  • Chat box position on the page - Customizable
  • Multi-language and multi-design chat box
  • Advanced chat box customization with API

SMARTLOOK VIDEO RECORDINGS

  • Number of recordings - 10 000 / month
  • Compatibility with dynamic/JavaScript sites
  • Recording history - 10 days
  • Recording filters


Pro
$108 /User/Month

Features

  • 3 years conversation history
  • Live chat + email + Facebook Messenger
  • 10+ chatbots New
  • Engage visitors with chatbots
  • Video recordings (50 000 / month)
  • Help center
  • Customer support
  • Data privacy & security - GDPR Compliant

PREMIUM FEATURES

  • Conversation history - 3 year
  • Chatbots - 10+ chatbox
  • Engage visitors - Engage visitor with chatbots
  • Chatbot segmentation options
  • Email sending
  • Facebook messenger integration
  • Personal shortcuts - Unlimited
  • Customer satisfaction rating
  • Detailed visitor info
  • Visitor filters
  • Block visitor
  • Chat assign to agent
  • Google Analytics connection
  • Chat box API
  • Statistics
  • Team statistics
  • Teams of agents
  • Team shortcuts
  • Office hours
  • Limited access for agents
  • Rest API and data exports


CORE FEATURES

  • Live chat
  • Web dashboard
  • iPhone/iPad app
  • Android app
  • Windows app
  • E-commerce platform integrations
  • File-sharing
  • Basic visitor info
  • Sound and visual notifications

CHAT BOX CUSTOMIZATION

  • Custom chat box colors
  • Mobile-ready chat box design
  • Agent photo and description
  • Chat page (Open chat box via direct link)
  • Chat box embedded in mobile app
  • Authorization form - Customizable
  • Chat box position on the page - Customizable
  • Multi-language and multi-design chat box
  • Advanced chat box customization with API

SMARTLOOK VIDEO RECORDINGS

  • Number of recordings - 50 000 / month
  • Compatibility with dynamic/JavaScript sites
  • Recording history - 10 days
  • Recording filters


View Price Page

SCREENSHOTS

Chatra Screenshots
View 1 screenshot(s)
Smartsupp Screenshots
View 4 screenshot(s)

INTEGRATIONS

    NA
  • OpenCart
  • WordPress
  • PrestaShop
  • Magento Open Source
  • Joomla
  • Drupal
  • Google Analytics

ALTERNATIVES

Top alternatives to Chatra

Tidio Chat
Tidio Chat
Intercom
Intercom
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to

Top alternatives to Smartsupp

Tidio Chat
Tidio Chat
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom