Home/Live Chat Software/Chatra vs AcquireUpdated on: March 28, 2024

Compare Chatra vs Acquire

88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Chatra
Chatra Live Chat Software (12 Ratings)
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Chatra

Chatra

Live Chat Software (12 Ratings)
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

A live chat software that helps you to bring a personal touch while communicating to your customers. Chatra comes with a host of features that makes talking with customers easier for you and your agents. All the conversations are saved, including the unsent messages, which makes it a lot easy for you to follow up with a particular customer. Its Intelligent Chat DIstribution feature makes sure no customer is kept waiting for a response. Whenever an agent fails to react to any query in a certain time-frame, the chat is automatically offered to the other agents online. These real-time conversations can be viewed by all your agents and they can join in the conversation whenever they feel like. ..show more

Acquire is a conversational customer experience management platform, helping out companies to collaborate and connect with their clients over video or chat. Teams can also co-browse a particular matter and come up with solutions, accordingly. At present, 100+ companies from different parts of the globe depend on Acquire to get their job done. Retail, Airline and Finance sectors can depend on this particular for their day to day tasks. Shopify, Salesforce, Magento, DocuSign, Zendesk, Twitter, Hubspot, ZohoCRM are some of the external platforms with which companies using Acquire can integrate in real-time. For security reasons, the software abides by a transparent fair and lawful process while collecting personal data and is never shared with third-party organisations. All data stored are in compliance with GDPR rules and policies. Acquire’s IVR powered native SMS and voice service is incorporated with a real-time call queuing and routing facility alongside voicemail and call recording options. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Wilmington, Delaware / +1 703-232-1443

San Francisco, California / +1 415 212-5151

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

One Agent

Features

  • Online & offline chat widget
  • Basic visitor info
  • Browser dashboard
  • Windows & Mac desktop apps
  • iOS & Android mobile apps
  • Unlimited concurrent conversations
  • Notifications
  • Complete conversation history
  • E-mail chat transcripts
  • Read receipts
  • Agent names, titles and photos
  • Typing indicators
  • Google Analytics
  • WordPress
  • Shopify
  • WooCommerce
  • Ecwid
  • Bigcommerce
  • JavaScript API
Essential
$19 /User/Month

Features

  • Online & offline chat widget
  • Email helpdesk
  • Facebook messenger
  • Instagram
  • Intelligent chat bot
  • Form & lead capture bot
  • Targeted messages & triggers
  • Basic visitor info
  • Detailed visitor info
  • Real-time visitor list
  • Shopping cart contents
  • Browser dashboard
  • Windows & Mac desktop apps
  • iOS & Android mobile apps
  • Unlimited concurrent conversations
  • Notifications
  • Chat notes
  • Saved replies
  • Invisible mode
  • Team chats
  • Complete conversation history
  • E-mail chat transcripts
  • Read receipts
  • Agent names, titles and photos
  • Typing indicators
  • Email open tracking
  • Group chats
  • Typing insights
  • File transfer
  • Visitor banning
  • Screensharing via Median
  • Google Analytics
  • WordPress
  • Shopify
  • WooCommerce
  • Ecwid
  • Big Commerce
  • JavaScript API
  • Integration with existing users
Pro
$29 /User/Month

Features

  • Includes features of Essential plan, plus
  • Operating hours
  • Agent groups
  • Chat Ratings
  • Chat Reports
  • Data export
  • Slack
  • Help Scout
  • Front
  • amoCRM
  • Zapier
  • REST API
  • Outgoing Webhook
View Price Page
Teams
Custom

Features

  • Chat
  • Cobrowse
  • Video
  • Voice
  • Unified Agent Workspace
  • Custom Notifications & Chat Rules
  • Multilingual Support
  • Conversation Routing
  • 50+ Out-of-the Box Reports
Professional
Custom

Features

  • Includes features of Teams plan, plus
  • Sequence & AI Chatbots
  • AI Auto Suggestion
  • SLAs & Queue Prioritization
  • Advanced Routing
  • Agent Performance Insights
  • Knowledge Base
  • Real-time Dashboards
Enterprise
Custom

Features

  • Includes features of Professional plan, plus
  • Advanced Queuing
  • Audit Logging
  • Custom Roles & Permissions
  • Business Workflows
  • Sentiment Analysis
  • Custom Reporting
  • Dedicated Account Manager
  • Dedicated Server Environment
  • SSO
View Price Page

SCREENSHOTS

Chatra Screenshots
View 1 screenshot(s)
Acquire Screenshots
View 1 screenshot(s)

INTEGRATIONS

    NA
  • WordPress
  • Freshdesk
  • Wix
  • Slack
  • Freshservice
  • Squarespace
  • Zoho CRM
  • HubSpot CRM
  • Google Analytics
  • Salesforce
  • Zendesk Support
  • Zapier

ALTERNATIVES

Top alternatives to Chatra

Tidio Chat
Tidio Chat
Intercom
Intercom
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to

Top alternatives to Acquire

Blackboard Learn
Blackboard Learn
Purchase Commerce
Purchase Commerce
iCIMS Talent Acquisition Suite
iCIMS Talent Acquisition Suite
Gain
Gain
Crisp
Crisp