Home/Live Chat Software/ChatMate vs tawk.toUpdated on: March 28, 2024

Compare ChatMate vs tawk.to

82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
tawk.to
tawk.to Live Chat Software (372 Ratings)
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82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
tawk.to

tawk.to

Live Chat Software (372 Ratings)
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Start Free Trial

Overview

Summary

ChatMate provides live chat agents and support for user website visitors. It allows for quick answers to questions about products, payment methods, and delivery times to reduce cart abandonment. The software places a focus on lead conversion. It relies on chatbots for initial interactions, data collection for complex tasks, the conversation can be handed over to a human agent. A confirmation is sent to the user for each order ChatMate is able to close and the job can be added to a booking system if integrated, and the customer can be given a confirmation. The tool offers integrations with several e-commerce tools and CMSs. Some of the popular integrations include Wordpress, Wix, GoDaddy, Joomla, Squarespace, Magento, Zencart, WooCommerce, and Shopify. Monthly reports with data such as the number of chat sessions, their timing and outcomes, average handling times, wait times, and response times will be shared with the user. ..show more

tawk.to is an intuitive live chat software that helps businesses to connect with their customers through messages. The platform allows users to monitor and chat with the visitors on their website, respond to their support tickets and create a helping environment, empowering customers to find help in a seamless way. Whenever customers buy something, they have some questions in their mind about the products. tawk.to help businesses to offer relevant answers providing an amazing shopping experience. It offers a single place for users to communicate with their customers all over the world. The platform also provides its users with easily identifiable FAQs and knowledgeable articles and shortcuts so they can respond faster. With tawk.to, businesses can see on which page the customer is in real-time. This allows them to strike customers with the information they want in no time. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Kingsland, Auckland / +64 22 111 0002

Las Vegas, Nevada

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Basic
$179 /Month

Solo business with a website who wants to be online 24/7

Features

  • Upto 90 chats a month
  • Additional Chat $1.50
  • Average 5 Minutes Chat
  • Real People
  • 24x7/365 Days
  • Free Setup
  • Your Branded Chat Window
  • Free Live Chat Plugin
  • Enquirers Shared on Email
  • Monthly Performance Report
  • Six Monthly Renewal
  • Standard Knowledge Base
  • Chat and Email Support
Regular
$299 /Month

Business trying to get maximum value from their website

Features

  • Upto 180 chats a month
  • Additional Chat $1.00
  • Includes features of Basic plan, plus
  • Tailored Design and Greetings
  • Tailored Knowledge Base
  • Specialised Training
  • Monthly Knowledge Base Review
  • Chat, Email and Phone Support
Growth
$499 /Month

Growing business with focus on digital experience and lead conversion

Features

  • Upto 400 chats a month
  • Includes features of Regular plan, plus
  • Integration to CRM or Booking Systems
Enterprise
Custom

Level 1 or Sales support for enterprises

Features

  • Unlimited Conversations
  • Multichannel Solution
  • Chatbots and Real People
  • Bespoke Integrations
  • Tailored CX Design
  • Tailored Knowledge Base
  • Specialised Service training
  • System Access and Updates
  • Dedicated Project Team
  • Minimum 1 Year Contract

Contact the vendor to get the latest pricing detail.

View Price Page
tawk.to
Free

Features

  • Monitor website visitors in real time
  • Localize messages
  • Collaborate and assign conversations
  • Answer chats from mobile device
  • Respond quickly with shortcuts
  • Knowledge Base
View Price Page

SCREENSHOTS

ChatMate Screenshots
View 1 screenshot(s)
tawk.to Screenshots
View 4 screenshot(s)

INTEGRATIONS

    NA
  • PrestaShop
  • WordPress
  • Squarespace
  • Weebly
  • Wix
  • BigCommerce
  • Shopify

ALTERNATIVES

Top alternatives to ChatMate

SocialEpoch WhatsApp SCRM
SocialEpoch WhatsApp SCRM
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom

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JivoChat
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