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| Description | Chatlio is a live chat app with full Slack integration that boosts visitor engagement. It is compatible with all operating systems and can be activated in three simple steps. Authorise and connect the app in Slack, procure the Chatlio widget code snippet from the website and set up your customised interface to begin chatting with your visitors. You can also style your own widget, choosing from options like Button, Chip and Tab, and then customising it with colours, shapes, and labels of your choice at no extra cost. The Chatlio app can be integrated with your website seamlessly and functions as a complete customer care system that can be used to chat with visitors without any additional software support. The automatic messaging feature of the app also helps drive visitor engagement. The Javascript API facilitates optimum control over chat widget and data while the webhooks enable the exporting of this data to third-party systems in real time. Read more | SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats. It is designed to capture and convert maximum leads by creating custom workflows that are best for particular businesses. Companies are provided access to an omnichannel chat solution, enabling them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It also equipped various bots, such as Guide Bot, Info-Capture Bot, Bot API and Answer Bot, where customers can text and get the answers to what they are looking for. SnapEngage includes automation capabilities through which it automatically synchronises leads and contacts to users’ CRM or helpdesk as per need. It is a HIPAA compliant software that enables healthcare organisations to chat effectively with patients, increase customer satisfaction as well as reduce cost-per-interaction. Further, the software even helps users to monitor the performance of chat agents through detailed reports and make data-driven decisions to offer quality customer experiences. Read more |
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| SW Score & Breakdown |
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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards |
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# 14 Highly Rated # 16 Most Popular |
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| Review Summary |
Users appreciate Chatlio's user-friendly interface, ease of setup, and wide range of features. They commend its live chat and chatbot capabilities, which enable proactive customer engagement and efficient resolution of customer queries. Additionally, users praise Chatlio's robust reporting and analytics, which provide valuable insights into customer interactions and help identify areas for improvement. However, some users have reported occasional technical glitches and limitations in customization options. Overall, Chatlio is a well-received customer service software that offers a comprehensive suite of features to enhance customer engagement and satisfaction. |
Reviewers generally agree that SnapEngage is a reliable and effective live chat and messaging solution for businesses. It is praised for its ease of use, intuitive interface, and robust features. Many reviewers highlight the positive impact SnapEngage has had on their customer satisfaction and sales, with some reporting increased conversion rates and improved customer engagement. However, some users have expressed concerns about the pricing structure and the occasional technical glitches. Overall, the consensus among reviewers is that SnapEngage is a valuable tool for businesses looking to enhance their customer service and communication channels. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
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Starter $29.00 $29.00 per month Basic $49.00 $49.00 per month Pro $99.00 $99.00 per month Business $199.00 $199.00 per month Enterprise Custom |
Essentials $16.00 $16.00 per user / month Professional $26.00 $26.00 per user / month Enterprise Custom |
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| Company Details | Located in: Seattle, Washington | Located in: Boulder, Colorado |
| Contact Details |
Not available https://chatlio.com/ |
Not available https://snapengage.com/ |
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