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Summary |
ChatBot allows you to build a chatbot that can answer questions from customers on your website in 10 minutes of signing up to the service. This solution enables you to automate 80 percent of the cases, interactions and questions you get from customers. ChatBot can do things like answer questions, take orders, and fill out forms without the need for any human assistance, and at any time of the day or night. By automating the process of answering commonly asked questions and carrying out repeatable tasks, you can focus on more difficult problems and queries. One feature of ChatBot is Stories. This allows you to program the bot to react differently in different situations. You can choose from a range of different actions that the bot should take, such as providing a simple text answer to offering the link to a CTA from within the chat. The bot can also send images and cards. ..show more |
IBM Watson Assistant is a virtual assistant that uses AI to provide fast, consistent and accurate answers across any channel. As fast as business clients are concerned, customers always prefer interacting with something that is, out of everything, responsive. Thus, having an AI-powered assistant like IBM Watson Assistant simply makes this whole operation easier. Natural Language Processing (NLP) contributes to a great user experience. This AI-powered Assistant comes loaded with a plethora of features to stand out among contemporaries. For one, this is a comprehensive chatbot. This enables the customers to get exact and accurate answers to their queries, backed by related information. The NLP even allows IBM Watson Assistant to process questions in real-time which are then replied to with efficiently tailored yet informative answers. This results in a high completion and containment rate. Further, an existing collection of content sources and applications makes it increasingly simple for structuring a personalised AI Assistant without entering a single line of code. Additionally, IBM Watson’s robust integrations do not limit it to answering questions, but conducting transactions and routing customers to their desired agents. ..show more |
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Top alternatives to IBM Watson Assistant
ChatGPT Search Planner
NoForm.ai
WizyChat
CBOT
Chatlayer
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