ChatBot vs Google Cloud Dialogflow Comparison

Remove All ADD PRODUCT ChatBot Google Cloud Dialogflow	Remove ChatBot Bot Platforms Software (57 Ratings)	Remove Google Cloud Dialogflow Bot Platforms Software (25 Ratings)
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ADD PRODUCT	Remove ChatBot Bot Platforms Software (57 Ratings)	Remove Google Cloud Dialogflow Bot Platforms Software (25 Ratings)
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Overview

Summary

ChatBot allows you to build a chatbot that can answer questions from customers on your website in 10 minutes of signing up to the service. This solution enables you to automate 80 percent of the cases, interactions and questions you get from customers. ChatBot can do things like answer questions, take orders, and fill out forms without the need for any human assistance, and at any time of the day or night. By automating the process of answering commonly asked questions and carrying out repeatable tasks, you can focus on more difficult problems and queries. One feature of ChatBot is Stories. This allows you to program the bot to react differently in different situations. You can choose from a range of different actions that the bot should take, such as providing a simple text answer to offering the link to a CTA from within the chat. The bot can also send images and cards. ..show more

Google Cloud Dialogflow is a conversational AI based platform that helps companies streamline effective and understandable conversations with their loyal customers. The platform is powered by Google’s leading AI inclusive of powerful chatbots and voice bots. Thus enabling companies to deliver natural customer experiences with the help of virtual agents that supports multi-turn conversations in an efficient manner. Moreover, visual builders and prebuilt agents made available within Google Cloud Dialogflow helps out companies with seamless interface generation, reducing the development time from days to minutes. This way companies also gets to deploy multiple chat interfaces across their contact centre and digital channels, including messaging services of their own. Other notable features include seamless virtual agent management using end-to-end CI/CD pipelines, through versioning and continuous evaluation of flow-based modules. Thus facilitating scaling up to 40,000 intents and 20 independent flows for each agent. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

United States

N/A

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Starter $50 /Month Starter Small companies Pricing: $42/mo billed annually $50 month-to-month Features: 1 active chatbot 1,000 valid chats/mo Unlimited number of stories 7-day training history All integrations Basic reporting Data security Fundamentals Active chatbots - 1 Chats - 1,000 valid chats Number of stories - Unlimited Training history - Within the last 7 days Integrations Chat Widget LiveChat Facebook Messenger WordPress Slack Zapier Freshdesk Reporting All chats Paid chats All messages Average messages All users Security Secure 256-bit SSL encryption Sign in with (Google, Microsoft, Facebook, LiveChat) Product education and support Help center Email support Team $149 /Month Team Team in a growing company Pricing: $126/mo billed annually $149 month-to-month Features: 5 active chatbots 5,000 valid chats/mo Unlimited number of stories Unlimited training history All integrations Advanced reporting Data security Team collaboration Button actions Version history Fundamentals Active chatbots - 5 Chats - 5,000 valid chats Number of stories - Unlimited Button actions Team collaboration Training history - All Version History Integrations Chat Widget LiveChat Facebook Messenger WordPress Slack Zapier Freshdesk Reporting All chats Paid chats Busiest period All messages Average messages Popularity of interactions All users Security Secure 256-bit SSL encryption Sign in with (Google, Microsoft, Facebook, LiveChat) Product education and support Help center Email support Business $499 /Month Business Team in a big company Pricing: $424/mo billed annually $499 month-to-month Features: Unlimited active chatbots 25,000 valid chats/mo Unlimited number of stories Unlimited training history All integrations Advanced reporting Data security Team collaboration Button actions Version history Personal onboarding Premium customer support Security assistance Fundamentals Active chatbots - Unlimited Chats - 25,000 valid chats Number of stories - Unlimited Button actions Team collaboration Training history - All Version History Integrations Chat Widget LiveChat Facebook Messenger WordPress Slack Zapier Freshdesk Reporting All chats Paid chats Busiest period All messages Average messages Popularity of interactions All users Security Secure 256-bit SSL encryption Sign in with (Google, Microsoft, Facebook, LiveChat) Product education and support Help center Email support Personal onboarding Premium customer support Security assistance Enterprise Custom Enterprise Fortune 500 companies Pricing: Custom Features: Unlimited active chatbots Custom chat package Unlimited number of stories Unlimited training history All integrations Advanced reporting Data security Team collaboration Button actions Version history Personal onboarding Premium customer support Security assistance Chatbot building services Chatbot maintenance Custom integrations Dedicated acc. manager Fundamentals Active chatbots - Unlimited Chats - Custom chats package Number of stories - Unlimited Button actions Team collaboration Training history - All Version History Integrations Chat Widget LiveChat Facebook Messenger WordPress Slack Zapier Freshdesk Custom Reporting All chats Paid chats Busiest period All messages Average messages Popularity of interactions All users Security Secure 256-bit SSL encryption Sign in with (Google, Microsoft, Facebook, LiveChat) Custom SSO Product education and support Help center Email support Personal onboarding Premium customer support Security assistance Chatbot building services Chatbot maintenance Dedicated account manager View Price Page	Dialogflow CX Custom Features Multilingual support: 30+ languages and variants supported Analytics Advanced performance dashboards Data export to custom dashboards State-based visualizations Omnichannel integration Integration across digital channels, including web, mobile, messenger, etc. Advanced one-click telephony integration Prebuilt agents: 9 production-ready agents for use cases across industries: telco, retail, financial services, travel, and more Advanced AI State-of-the-art BERT-based natural language understanding (NLU) models Cutting-edge speech recognition and speech synthesis models Visual flow builder: Reduce development time by 30% with an intuitive visual builder for visual state machine State-based models: Reuse intents and intuitively define transitions and data conditions Supplemental questions: Models capable of easily defining and detecting minor conversation detours Native IVR settings: Supports settings like DTMF, live agent handoff, barge-in, speech timeouts Flow-based modules Supports up to 20 independent conversation flows with 40,000 intents Shared intents and training phrases across flows Testing Advanced multi-turn simulator Create and manage test cases for continuous evaluation End-to-end management Flow-level versions and environments support for testing and deployment Experiments and traffic-splitting natively supported Dialogflow ES (Essentials) Custom Features Multilingual support: 30+ languages and variants supported Analytics Performance dashboards Data export to custom dashboards Omnichannel integration Integration into popular channels like Google Assistant, Slack, Twitter, etc. One-click telephony integration Prebuilt agents: 40+ template agents for building conversations for dining out, hotel booking, navigation, IoT, etc.industries: telco, retail, financial services, travel, and more Advanced AI State-of-the-art BERT-based natural language understanding (NLU) models Cutting-edge speech recognition and speech synthesis models Visual flow builder: Form-based bot builder State-based models: Flat data model for simple use cases Supplemental questions: Not supported Native IVR settings: Not supported Flow-based modules Supports up to 10 sub-agents with as many as 20,000 intents Intents and training phrases not shared across sub-agents Testing Standard simulator Test cases not supported End-to-end management Basic versions/environments support Experiments and virtual agent evaluation not supported View Price Page

Compare ChatBot vs Google Cloud Dialogflow

ChatBot

Google Cloud Dialogflow

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

ALTERNATIVES