Compare Chaport vs Provide Support

Remove All ADD PRODUCT Chaport Provide Support	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Chaport Live Chat Software (73 Ratings)	94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Provide Support Live Chat Software (126 Ratings)
Remove All ADD PRODUCT Chaport Provide Support	Start Free Trial	Start Free Trial

ADD PRODUCT	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Chaport Live Chat Software (73 Ratings)	94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Provide Support Live Chat Software (126 Ratings)
ADD PRODUCT	Start Free Trial	Start Free Trial

Overview

Summary

Chaport is a ‘modern-day messenger’ that makes it easy for users to connect with their customers through a simple chat interface. The user has to install a chat button on the website, answer the queries of their customers, and increase sales. While the tool allows communicating in real-time, website visitors can get in touch even offline since their replies will be sent to customers via email notifications. The features that make Chaport stand out is the ability to transfer a chat to a colleague, join a group chat, or view the conversation of other colleagues in real-time. Chaport can improve sales further through automatic chat invitations based on specific rules. Being available across multiple devices, Chaport allows users to talk to their customers at any time and from any location. In addition, to live chat tools, Chaport also offers chatbot and knowledge base functionalities to help companies automate their customer service and reduce the load on their teams. ..show more

Provide Support allows its users to add live chat on their websites and provide instant support to their customers. Users can set up live chat in three steps. It provides a downloadable operator console and a mobile app with a set of audio and visual alerts for any incoming requests. It's possible to view all customer information on one screen, look them up on a map and proactively engage new website visitors. Users can customize the live chat window color to match their website design and add their company greeting message and operator photos. Its chat forms have the functionality to let users collect only the data they need from their users. Live chat can integrate with popular platforms such as WordPress, Magento, Joomla, Shopify, and other leading Content Management Systems (CMS). Provide Support live chat software is available for Mac OS, Windows, Linux, iOS and Android, as well as through a web interface. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
Call Me Option Allows your visitors to speak to your agents directly over the phone
Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Knowledge Database Lets you have an access to all your past chat history and documents
Offline Form This feature allows your visitors to submit their questions when your agents are not available online
Persistent Chat Creating a subject-based group conversation that persists over time
Shortcut Messages Create shortcuts for the commonly used replies in order to save time
Transfers Transfer of calls from one operator to another with just one click
Video Chat Make conversations more personal with video calling between your agents and your visitors
Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Alhambra, CA 91803

New York, New York / +1 888-777-9930

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Free Free Talk to your customers in real time. Features 1 operator Unlimited chats & websites 30-day chat history Basic widget customization Web, desktop & mobile apps Premium $19 /User/Month Make even more sales. Increase operator efficiency. Features Includes features of Free plan, plus 1 year chat history Auto-invitations Facebook, Viber, Telegram, etc. Advanced widget customization Saved replies Pre-chat form Autoresponder Detailed reports REST & JavaScript API Business $29 /User/Month Automate sales & support. Get more control. Features Includes features of Premium plan, plus Unlimited chat history Custom bots (1000 bot chats / month per operator) Knowledge base + FAQ bot Chat ratings Shared saved replies Custom fields Advanced reports On-demand reports Zapier integration Enterprise Custom Get priority support and employee training. Features Includes features of Business plan, plus Dedicated acc. manager Product training Software engineer support Security assistance View Price Page	Small Business $15 /Month $99 billed Yearly Features 1 seat All features included Branding free Free Free Features Unlimited seats All features included Corporate $30 /Month $198 billed Yearly Features 3 seats All features included Branding free Enterprise $60 /Month $396 billed Yearly Features 10 seats All features included Branding free View Price Page