Home/Compare/Chaport vs Intercom
Updated on: February 28, 2020

Chaport vs Intercom

67%
Chaport
(5 Ratings)
86%
Intercom
(191 Ratings)
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Intercom
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Overview

Summary

Chaport is a ‘modern day messenger’ that makes it easy for users to connect with their customers through a simple chat interface. The user simply has to install a chat button on the website, answer the queries of their customers, and increase the sales. While the tool allows communicating in real-time, website visitors can get in touch even when users are offline since their replies will be sent to customers via email notifications. The features that make Chaport stand out is the ability to transfer a chat to a colleague, join a group chat, or view the chat of other colleagues in real-time. Sales can be boosted further through automatic chat invitations based on specific rules. Being available across multiple devices, Chaport allows users to talk to their customers at any time and from any location. ..read more

Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer. ..read more

Features

Agent Scheduling

Call Me Option

Co-Browsing

Knowledge Database

Offline Form

Persistent Chat

Shortcut Messages

Transfers

Video Chat

Visitor Targeting

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Russian Federation

San Francisco, CA / +1 877-595-5175

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • Unlimited chats & websites
  • 30-day chat history
  • Basic widget customization
  • Basic reports
  • Web, desktop & mobile apps
Pro
$14 /User/Month

Features

  • Unlimited chats & websites
  • Unlimited chat history
  • Advanced widget customization
  • Advanced reports
  • Web, desktop & mobile apps
  • Auto-invitations
  • Group chats
  • Search
  • Typing insights
  • Saved replies
  • File sending
  • Facebook, Viber, Telegram
  • Integrations & API
View Price Page
Essential
$87 /Month

Plan Features

  • Business Messenger
  • Customer Data Insights
  • Robust Reporting
  • Email and Chat
  • Send targeted messages — emails, chats, and push notifications
  • User Behaviour Analytics
Pro
$153 /Month

Plan Features

  • Business Messenger
  • Customer Data Insights
  • Robust Reporting
  • Email and Chat
  • Send targeted messages — emails, chats, and push notifications
  • User Behaviour Analytics
  • Customized Chat Workflows
  • Automate multi-touch campaigns
  • Version Control (who can chat with you)
Premium
Custom

Plan Features

  • Business Messenger
  • Customer Data Insights
  • Robust Reporting
  • Email and Chat
  • Send targeted messages — emails, chats, and push notifications
  • User Behaviour Analytics
  • Customized Chat Workflows
  • Automate multi-touch campaigns
  • Version Control (who can chat with you)
  • Custom Bots
  • Team Performance Reports
  • Marketing Campaigns
  • Set, track, and see reports on internal or external SLAs
View Price Page

SCREENSHOTS

View 8 screenshot(s)
View 4 screenshot(s)

INTEGRATIONS

  • WordPress
  • Joomla
  • Google Analytics
  • Zapier
  • WordPress
  • Mixpanel
  • Trello
  • Slack
  • MailChimp