CallTrackingMetrics vs uContact Comparison

Remove All ADD PRODUCT CallTrackingMetrics uContact	Remove CallTrackingMetrics Inbound Call Tracking Software (687 Ratings)	86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove uContact Call Center Software (80 Ratings)
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CallTrackingMetrics Inbound Call Tracking Software (687 Ratings)

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uContact Call Center Software (80 Ratings)

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ADD PRODUCT	Remove CallTrackingMetrics Inbound Call Tracking Software (687 Ratings)	86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove uContact Call Center Software (80 Ratings)
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CallTrackingMetrics

Inbound Call Tracking Software (687 Ratings)

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uContact

Call Center Software (80 Ratings)

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Overview

Summary

CallTrackingMetrics is a consolidated tool for call tracking and analysis, and it provides contact center solutions to organizations. It is an omnichannel tracking and analytics tool to track which of their campaigns are generating responses, by using keywords-level marketing attribution. It can also remotely manage all communication channels on one platform, which is highly customizable and intelligently automated to be scalable as per demand. The tool identifies the trends in the conversations and automates actions based on the words spoken by customers to provide a faster and personalized service. Employees can route the communications to any team members using smart rules that boosts the agent’s productivity. Organizations can customize their solutions using the custom API, custom pricing, and HIPAA, GDPR, CCPA, and PCI compliant tools. Real-time data analysis equips the user to analyze the important factors about employee productivity and campaign performance, and make crucial business decisions. CallTrackingMetrics can also be integrated with other tools such as Facebook Messenger, Google Ads, Microsoft Advertising, and much more. ..show more

uContact software is a Call Center Software used to manage all your business. It is a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp and Social Media. Small, Medium and Large companies make use of the software. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Severna Park, Maryland / 800-577-1872

Montevideo, Uruguay / +1 305 7042135

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Performance $39 /Month Features Call and text tracking and attribution Integrations with Google and Bing Call recording, scoring, and tagging Basic call routing Live phone, email, and chat support Growth $99 /Month Features All from Business, plus: Free unlimited chat licenses for 30 days! Unlimited Sub-accounts Track unlimited web forms with FormReactor® Integrations with Facebook and HubSpot Design custom agency account structures with flexible billing Capture conversation analytics and automate scoring and conversions Enhanced security for HIPAA/GDPR compliance Live chat widget to engage prospects and support customers Connect $299 /Month Features All from Marketing, plus: Free unlimited chat licenses for 30 days! Integrations with Salesforce, Microsoft Dynamics, and Zendesk Smart dialer to automate outbound calls Mobilize remote employees with softphone system Contact center and live agent performance reporting Dedicated onboarding support and account executive Leverage team chat for seamless internal communications and coaching Enterprise Custom Features All from Contact Center, plus: Account strategy and implementation with our Professional Services teams with a phased migration approach Guided phone number porting Partner with our lead engineers to customize the platform to your business rules Personalized training packages to increase product adoption across your organization Dedicated technical support services, with 24/7 coverage and Service-Level Agreements Dedicated account manager View Price Page	Classic (Cloud) $50 /User/Month Features ACD Inbound, Outbound, Blended Dialers: Preview,Progressive,Power & Predictive IVR Sophisticated PBX Coaching, Whispering & Barge in Real time monitoring CRM Lite Omni (Cloud) $60 /User/Month Features Include features of Classic plan, plus Unified Inbox SMS Web Chat: with audio and video call Web Click to Call Web Call Back Email Multichannel recording Live Assistance Play (Cloud) $60 /User/Month Features Includes features of Classic plan, plus Gamification Customizable games Objectives by agent, group and area Customizable measures and objectives Badges Daily game Rankings Dynamic queries Full (Cloud) $70 /User/Month Features Includes feature of Play plan, plus Classic (On-Premise) $40 /User/Month Features Includes features of Classic (Cloud) plan Omni (On-Premise) $50 /User/Month Features Includes features of Omni (Cloud) plan Play (On-Premise) $50 /User/Month Features Includes features of Play (Cloud) plan Full (On-Premise) $60 /User/Month Features Includes features of Full (Cloud) plan View Price Page

Compare CallTrackingMetrics vs uContact

CallTrackingMetrics

uContact

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES