CallTools vs uContact Comparison

Remove All ADD PRODUCT CallTools uContact	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove CallTools Call Center Software (405 Ratings)	86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove uContact Call Center Software (80 Ratings)
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ADD PRODUCT	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove CallTools Call Center Software (405 Ratings)	86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove uContact Call Center Software (80 Ratings)
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Overview

Summary

CallTools is a futuristic call center management solution designed for small and large businesses around the world, such as BPOs, telephone marketers, contractors, sales and customer service centers. The software offers a host of options for its user’s business including modules like predictive dialing, preview dialing and more. Further, Calltools includes real-time review and call recording options, enabling managers to monitor the performance of individual agents and the entire business in an efficient manner. The detailed reports offered by the software enables call centers to monitor total calls, active campaigns, live calls, abandonment rates and more. It records detailed call lists including caller IDs, timestamp, duration, and voice recording. Organizations can mask individual calls, enable telemarketing-based auto dialer and use group DID matching services as well. The software offers active integrations with 750+ apps like Zoho, Salesforce, Hubspot, Base and more using Zapier. The business SMS messaging feature within Calltools enables lead nurturing processes in an efficient manner. ..show more

uContact software is a Call Center Software used to manage all your business. It is a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp and Social Media. Small, Medium and Large companies make use of the software. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.
Call Monitoring Allows you listen to all inbound and outbound calls.
Concurrency Support Allows you to manage multiple calls concurrently
IVR Support Interactive voice recognition routes the caller to the right agent
Inbound Call Center Allows you to receive an incoming call from customers
Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
Outbound Call Center Allows your agent to make outgoing calls
Predictive Dialer Automatically dials to list of phone numbers
Progressive Dialer Auto dials and connects agents to calls answered by live persons
Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Irvine, California / 1-800-679-1637

Montevideo, Uruguay / +1 305 7042135

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	CallTools Custom Features Outbound Call Center Inbound Call Center Call Management CRM, SMS & Email Integrations View Price Page	Classic (Cloud) $50 /User/Month Features ACD Inbound, Outbound, Blended Dialers: Preview,Progressive,Power & Predictive IVR Sophisticated PBX Coaching, Whispering & Barge in Real time monitoring CRM Lite Omni (Cloud) $60 /User/Month Features Include features of Classic plan, plus Unified Inbox SMS Web Chat: with audio and video call Web Click to Call Web Call Back Email Multichannel recording Live Assistance Play (Cloud) $60 /User/Month Features Includes features of Classic plan, plus Gamification Customizable games Objectives by agent, group and area Customizable measures and objectives Badges Daily game Rankings Dynamic queries Full (Cloud) $70 /User/Month Features Includes feature of Play plan, plus Classic (On-Premise) $40 /User/Month Features Includes features of Classic (Cloud) plan Omni (On-Premise) $50 /User/Month Features Includes features of Omni (Cloud) plan Play (On-Premise) $50 /User/Month Features Includes features of Play (Cloud) plan Full (On-Premise) $60 /User/Month Features Includes features of Full (Cloud) plan View Price Page

Compare CallTools vs uContact

CallTools

uContact

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES