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91%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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88%
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Summary |
CallTools is a futuristic call center management solution designed for small and large businesses around the world, such as BPOs, telephone marketers, contractors, sales and customer service centers. The software offers a host of options for its user’s business including modules like predictive dialing, preview dialing and more. Further, Calltools includes real-time review and call recording options, enabling managers to monitor the performance of individual agents and the entire business in an efficient manner. The detailed reports offered by the software enables call centers to monitor total calls, active campaigns, live calls, abandonment rates and more. It records detailed call lists including caller IDs, timestamp, duration, and voice recording. Organizations can mask individual calls, enable telemarketing-based auto dialer and use group DID matching services as well. The software offers active integrations with 750+ apps like Zoho, Salesforce, Hubspot, Base and more using Zapier. The business SMS messaging feature within Calltools enables lead nurturing processes in an efficient manner. ..show more |
Truly software is an simple communications product line used to manage CRM data to enrich existing activity data. The software offers Click to Call, Call Notes, Voicemail Drop, and more. Measure the performance of your teams with reporting dashboard. It supports Mobile Android and iOS. Small, Medium and Large companies make use of the software. ..show more |
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Auto Call Recording Automatically records all the ongoing calls. |
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Call Monitoring Allows you listen to all inbound and outbound calls. |
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Concurrency Support Allows you to manage multiple calls concurrently |
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IVR Support Interactive voice recognition routes the caller to the right agent |
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Inbound Call Center Allows you to receive an incoming call from customers |
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Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online |
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Outbound Call Center Allows your agent to make outgoing calls |
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Predictive Dialer Automatically dials to list of phone numbers |
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Progressive Dialer Auto dials and connects agents to calls answered by live persons |
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Queue Management (Calls) Allows you to control call queues and distributes call equally |
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ReadyMode (formerly Xencall)
Mojo Helpdesk
Mojo Dialer
TalkDesk
CloudTalk
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Really Simple Systems CRM
TalkDesk
CloudTalk
Nextiva
CallHippo
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