Home/Call Center Software/CallTools vs NICE inContact CXoneUpdated on: March 29, 2024

Compare CallTools vs NICE inContact CXone

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Overview

Summary

CallTools is a futuristic call center management solution designed for small and large businesses around the world, such as BPOs, telephone marketers, contractors, sales and customer service centers. The software offers a host of options for its user’s business including modules like predictive dialing, preview dialing and more. Further, Calltools includes real-time review and call recording options, enabling managers to monitor the performance of individual agents and the entire business in an efficient manner. The detailed reports offered by the software enables call centers to monitor total calls, active campaigns, live calls, abandonment rates and more. It records detailed call lists including caller IDs, timestamp, duration, and voice recording. Organizations can mask individual calls, enable telemarketing-based auto dialer and use group DID matching services as well. The software offers active integrations with 750+ apps like Zoho, Salesforce, Hubspot, Base and more using Zapier. The business SMS messaging feature within Calltools enables lead nurturing processes in an efficient manner. ..show more

Nice inContact is cloud-based call place programming that assists organizations with amplifying the nature of leads and limit the expense of client association. The arrangement involves many highlights expected to handle inbound help demands and assists organizations with interfacing with their clients through various channels, for example, inbound/outbound voice calls, email, phone message, visit, virtual entertainment from there, the sky is the limit. NICE CXone works with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE CXone CXoneTM, the industry’s most complete cloud customer experience platform, we combine best in class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel With NICE CXone CXoneTM, the industry’s most complete cloud customer experience platform, we combine best in class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel. See how our customer centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global leadership can help you transform every experience and customer relationship for lasting results. Nice inContact offers different call steering highlights, as IVR, CTI and ACD. The framework likewise incorporates labor force improvement capacities, for example, e-picking up, recruiting and labor force the executives. The mixed prescient dialer device offers call mixing, message set down dialing, call concealment and auto dialer for mixed call places. The arrangement flawlessly coordinates with well known CRM applications like Salesforce and Oracle Service Cloud. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Irvine, California / 1-800-679-1637

Sandy, Utah / +1 800.826.8028

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

CallTools
Custom

Features

  • Outbound Call Center
  • Inbound Call Center
  • Call Management
  • CRM, SMS & Email
  • Integrations
View Price Page
NICE inContact CXone
Custom

Features

  • Automatic Contact Distributor
  • Interactive Voice Response
  • Interaction Channels
  • Proactive Outbound
  • My Agent eXperience - MAX
  • Workforce Intelligence
  • Partner AI Chatbots
  • Workforce Management
  • Quality Management
  • Customer Satisfaction Surveys
  • Performance Management
  • Omnichannel Analytics
  • Security & Reliability
  • CRM Integrations
  • UCaaS Integrations
  • Developer Ecosystem
  • RESTful APIs
  • Voice as a Service
  • Reporting
View Price Page

SCREENSHOTS

CallTools Screenshots
View 8 screenshot(s)
NICE inContact CXone Screenshots

INTEGRATIONS

  • Gmail
  • Shape
  • ActiveProspect
  • monday.com
  • Slack
  • NetSuite
  • ClickFunnels
  • Google Sheets
  • HubSpot CRM
  • Microsoft Dynamics 365 for Sales
  • Plivo
  • Salesforce
  • Zapier
  • Pipedrive CRM
  • HighLevel
  • Citrix Podio
  • Salesforce

ALTERNATIVES

Top alternatives to CallTools

ReadyMode (formerly Xencall)
ReadyMode (formerly Xencall)
Mojo Helpdesk
Mojo Helpdesk
Mojo Dialer
Mojo Dialer
TalkDesk
TalkDesk
CloudTalk
CloudTalk

Top alternatives to NICE inContact CXone

VAANI
VAANI
Cordless
Cordless
Salient
Salient
VoiceGenie.AI
VoiceGenie.AI
Oki-Toki
Oki-Toki