Home/Call Center Software/CallTools vs eVoiceUpdated on: March 29, 2024

Compare CallTools vs eVoice

91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Visit Website

Visit Website

ADD PRODUCT
91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Visit Website

Visit Website

Overview

Summary

CallTools is a futuristic call center management solution designed for small and large businesses around the world, such as BPOs, telephone marketers, contractors, sales and customer service centers. The software offers a host of options for its user’s business including modules like predictive dialing, preview dialing and more. Further, Calltools includes real-time review and call recording options, enabling managers to monitor the performance of individual agents and the entire business in an efficient manner. The detailed reports offered by the software enables call centers to monitor total calls, active campaigns, live calls, abandonment rates and more. It records detailed call lists including caller IDs, timestamp, duration, and voice recording. Organizations can mask individual calls, enable telemarketing-based auto dialer and use group DID matching services as well. The software offers active integrations with 750+ apps like Zoho, Salesforce, Hubspot, Base and more using Zapier. The business SMS messaging feature within Calltools enables lead nurturing processes in an efficient manner. ..show more

eVoice is a telecommunication service that provides toll-free local numbers, text and video calling facilities to its users. This business phone system allows organisations of all kinds to forward and route calls to the desired person or department as per convenience. It comes packed with excellent features catering to smooth business management. Thus allowing subscribers to get access to their voicemails virtually across all devices, besides helping agents stay present for each call and never miss important inquiries. Moreover, the text transcription facility provided by the same minimises disturbances during important work meetings and calls. An auto-assistant comes connected with each number that helps receive all calls professionally, imparting relevant information. Ultimately, with a plethora of advanced features like voicemail, mobile app, phone system settings and inbound call management facilities, eVoice turns out to be a dependable service for businesses of all types. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Irvine, California / 1-800-679-1637

Los Angeles, California / (877) 581-5789

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

CallTools
Custom

Features

  • Outbound Call Center
  • Inbound Call Center
  • Call Management
  • CRM, SMS & Email
  • Integrations
View Price Page
eVoice Lite
$7.5 /User/Month

$14.99 billed monthly

$149.90 billed yearly

Features

  • 2 users
  • 350 minutes per month
  • 6 toll-free or local numbers
  • Unlimited extensions
eVoice Unlimited
$19.5 /User/Month

$78.00 billed monthly

$780.00 billed yearly

Features

  • 4 users
  • Unlimited minutes
  • 12 toll-free or local numbers
  • Unlimited extensions
  • Inbound online faxing
eVoice Unlimited Plus
$19 /User/Month

$114.00 billed monthly

$1140.00 billed yearly

Features

  • 6 users
  • Unlimited minutes
  • 18 toll-free or local numbers
  • unlimited extensions
  • inbound online faxing
eVoice Unlimited Pro
$18 /User/Month

$180.00 billed monthly

$1140.00 billed yearly

Features

  • 10 users
  • Unlimited minutes
  • 30 toll-free or local numbers
  • unlimited extensions
  • inbound online faxing
Live Receptionist Standard
$129.95 /Month

Features

  • 50 Live Receptionist minutes
  • 2000 eVoice minutes
Live Receptionist Plus
$179.95 /Month

Features

  • 100 Live Receptionist minutes
  • 2000 eVoice minutes
Live Receptionist Pro
$399.95 /Month

Features

  • 250 Live Receptionist minutes
  • 2000 eVoice minutes
View Price Page

SCREENSHOTS

CallTools Screenshots
View 8 screenshot(s)
eVoice Screenshots
View 1 screenshot(s)

INTEGRATIONS

  • Gmail
  • Shape
  • ActiveProspect
  • monday.com
  • Slack
  • NetSuite
  • ClickFunnels
  • Google Sheets
  • HubSpot CRM
  • Microsoft Dynamics 365 for Sales
  • Plivo
  • Salesforce
  • Zapier
  • Pipedrive CRM
  • HighLevel
  • Citrix Podio
    NA

ALTERNATIVES

Top alternatives to CallTools

ReadyMode (formerly Xencall)
ReadyMode (formerly Xencall)
Mojo Helpdesk
Mojo Helpdesk
Mojo Dialer
Mojo Dialer
TalkDesk
TalkDesk
CloudTalk
CloudTalk

Top alternatives to eVoice

Alteon VA
Alteon VA
RingCentral Office
RingCentral Office
Grasshopper
Grasshopper
TalkDesk
TalkDesk
CloudTalk
CloudTalk