Home/Call Center Software/CallTools vs Dextr.CloudUpdated on: March 29, 2024

Compare CallTools vs Dextr.Cloud

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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

CallTools is a futuristic call center management solution designed for small and large businesses around the world, such as BPOs, telephone marketers, contractors, sales and customer service centers. The software offers a host of options for its user’s business including modules like predictive dialing, preview dialing and more. Further, Calltools includes real-time review and call recording options, enabling managers to monitor the performance of individual agents and the entire business in an efficient manner. The detailed reports offered by the software enables call centers to monitor total calls, active campaigns, live calls, abandonment rates and more. It records detailed call lists including caller IDs, timestamp, duration, and voice recording. Organizations can mask individual calls, enable telemarketing-based auto dialer and use group DID matching services as well. The software offers active integrations with 750+ apps like Zoho, Salesforce, Hubspot, Base and more using Zapier. The business SMS messaging feature within Calltools enables lead nurturing processes in an efficient manner. ..show more

Dextr.Cloud is a customer experience managing platform that enables its users to engage customers in the purchasing process and support inquiries. The software uses the latest serverless technology from AWS in order to deliver a secure, elastic and highly available platform for its users. Dextr Omni-channel provides its users with an intuitive and unified interface that enables the agents to respond to customer communications across multiple channels such as email, chat, and social all in one queue. Pre-scripted answers are provided to the commonly asked questions. The software provides its users with a real-time agent and queue performance, silent monitoring or coaching, advanced activity filtering, listen and download recordings, ad-hoc and scheduled closures and personalized company branding. Dextr.Cloud software delivers powerful collaboration features directly to the desktop of the agent and enables them to check availability and quickly connect with knowledge workers for assistance responding to customer issues outside of the ordinary resolution flow. The software also provides robust pre-built integrations with leading CRM solutions so that the agents have the information required to make customers happy. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Irvine, California / 1-800-679-1637

Las Vegas, NV / 1-800-946-6127

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

CallTools
Custom

Features

  • Outbound Call Center
  • Inbound Call Center
  • Call Management
  • CRM, SMS & Email
  • Integrations
View Price Page
Dextr.Cloud
Custom

The software offers a metered model of:

  • 360 agent minute shift
  • 5 day work week
  • 4.1 week month
  • 50 week year
  • which is about $2.50 a day.

Features

  • Customizable branding and login URL
  • Fine-grained feature access via roles and permissions
  • SAML support
  • Team status display
  • Agent to Agent Voice and Chat Collaboration
  • Supervisor Monitoring and Coaching
  • Omni-channel Email, SMS/MMS enables text and pics to the next available agent
  • Ability to set holiday schedules and “ad hoc” closings with new close prompt (think team meeting)
  • Enhance activity reporting with click to return call
  • Directory system (replaces quick connects and enables easy transfer of phone calls in and out of your call center)
  • Alert Supervisor that assistance is needed with help button
  • Queue monitor – Including live-look @ calls in queue, max waiting time
  • Search and play recordings (Own recordings and others)
  • Search and Review Chat Transcripts
  • Supervisor login/logout (change agent state), silent monitor and coach!
  • Push targeted announcements to groups and/or agents for alerts and other notices
  • Choose output device notifications and customized ringtones
  • Set “Forced Release” to follow Wrap Up Behavior
  • Light CRM Notations – history of all previous integrations and notes based on Caller ID

Additional telephony (SMS)

  • Phone numbers for SMS/MMS at $2 per number per month
  • Text messages at .015 per message in/out
View Price Page

SCREENSHOTS

CallTools Screenshots
View 8 screenshot(s)
Dextr.Cloud Screenshots

INTEGRATIONS

  • Gmail
  • Shape
  • ActiveProspect
  • monday.com
  • Slack
  • NetSuite
  • ClickFunnels
  • Google Sheets
  • HubSpot CRM
  • Microsoft Dynamics 365 for Sales
  • Plivo
  • Salesforce
  • Zapier
  • Pipedrive CRM
  • HighLevel
  • Citrix Podio
  • Salesforce
  • Zendesk Support

ALTERNATIVES

Top alternatives to CallTools

ReadyMode (formerly Xencall)
ReadyMode (formerly Xencall)
Mojo Helpdesk
Mojo Helpdesk
Mojo Dialer
Mojo Dialer
TalkDesk
TalkDesk
CloudTalk
CloudTalk

Top alternatives to Dextr.Cloud

TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo
Bright Pattern
Bright Pattern