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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CallHippo logo
Call Center Software

4.3 570 user ratings

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72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Phonon logo
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Overview

Description CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free phone numbers for 50+ countries in just 3 minutes. The software helps businesses in fulfilling their daily calling commitments with its Power Dialer function. This function helps to automatically dial from an uploaded list of numbers for each campaign, saving time and improving productivity. Moreover, a dedicated CallHippo Coach helps users with 100% call coverage on important interactions that need proper attention, like customer objections and competitor comparisons. With this software, businesses can evaluate a 30 minutes call in just a few minutes. They can scan through the critical call moments, listen to them and record feedback within an instant. CallHippo helps marketing teams to decipher campaigns, channels/media, keywords and search terms that make customers receive calls. It also helps users to analyze campaign wise success rates to discover the ones that are generating more calls, conversions and revenues. Read more Phonon is an automation-oriented communication software that eases communication across various platforms. Users can access their social media accounts along with texting and emailing through one single platform of this software. It is backed by artificial intelligence and machine learning, thereby offering modern and innovative outbound and inbound solutions. The software offers customisable solutions by consultation and since it is equipped with PCI DSS 2.0 protocol, it is completely secure and easily integrates with Google Cloud, IBM Watson and other AI platforms. It offers customer-oriented IVR solutions to meet the requirements along with an automated contact centre that offers easy connectivity and reach to the desired audience through various social media platforms. Visual IVR feature allows users to generate leads and accordingly strategize as per the needs and an easy API integration helps to boost connectivity and skill-based routing helps in enhanced agent productivity. Real-time dashboards help in providing necessary reports and analytics with deep insights coverage. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $14.0. Offers Custom plan.
  • Free Trial Not Available
SW Score & Breakdown

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    96%
  • Reviews
    89%
  • Momentum
    60%
  • Popularity
    89%

72% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    60%
  • Reviews
    60%
  • Momentum
    66%
  • Popularity
    83%
SaaSworthy Awards # 4 Fastest Growing # 4 Most Popular
Not Available

Features

Total Features
9 Features
0 Features
Common Features for All
    Auto Call Recording Automatically records all the ongoing calls.
    Call Monitoring Allows you listen to all inbound and outbound calls.
    Concurrency Support Allows you to manage multiple calls concurrently
    IVR Support Interactive voice recognition routes the caller to the right agent
    Inbound Call Center Allows you to receive an incoming call from customers
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Outbound Call Center Allows your agent to make outgoing calls
    Predictive Dialer Automatically dials to list of phone numbers
    Queue Management (Calls) Allows you to control call queues and distributes call equally
  • + 6 More - Show Less
    • Auto Call Recording Automatically records all the ongoing calls.
      Call Monitoring Allows you listen to all inbound and outbound calls.
      Concurrency Support Allows you to manage multiple calls concurrently
      IVR Support Interactive voice recognition routes the caller to the right agent
      Inbound Call Center Allows you to receive an incoming call from customers
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Outbound Call Center Allows your agent to make outgoing calls
      Predictive Dialer Automatically dials to list of phone numbers
      Queue Management (Calls) Allows you to control call queues and distributes call equally

    Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.3/5 570 user ratings
    Not Available
    Ratings Distribution
    • Excellent

      66.8%
    • Very Good

      17.3%
    • Average

      4.5%
    • Poor

      1.1%
    • Terrible

      10.2%
    Not Available
    Review Summary

    Overall, CallHippo garners positive feedback for its user-friendly interface, robust feature set, and reliable call quality. Customers appreciate the ease of setup and management, as well as the range of features such as call recording, analytics, and integrations with popular CRM and helpdesk systems. The customer support team is also praised for their responsiveness and helpfulness. However, some users have reported occasional technical glitches and limitations in customization options.

    Not Available
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Starts at $14.0. Offers Custom plan.
    • Free Trial Not Available
    Pricing Plans
    Monthly Plans Annual Plans

    Bronze $14.00 $18.00 per user / month

    Silver $18.00 $24.00 per user / month

    Platinum $30.00 $40.00 per user / month

    Enterprise Custom

     
    View Detailed Pricing
    Not Available

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    Vendor information

    Company Details Located in: Newark, Delaware Founded in: 2016 Located in: Vadodara, India
    Contact Details

    Not available

    https://callhippo.com/

    (91) 265 712 3123

    https://www.phonon.io/

    Social Media Handles

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