Home/Call Center Software/Calabrio One vs NextivaUpdated on: March 28, 2024

Compare Calabrio One vs Nextiva

85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Nextiva
Nextiva Call Center Software (2753 Ratings)
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85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Nextiva

Nextiva

Call Center Software (2753 Ratings)
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Overview

Summary

It is one of the powerful call center solution that helps you to build a modern contact center. It allows you to create a central command center where you can manage all the inbound and outbound calls. Using this software, you can monitor all calls in real-time and it auto-records every call that can be used for quality analysis. It has an advanced analytics feature which tracks all customer interactions and extract insights. In addition, it has cross-platform reporting tool which collects all the interaction data and generates an effective report. Using its customized dashboard, you can deliver instant feedbacks to your agents by monitoring their calls. ..show more

Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Minneapolis, MN/ +1 (763) 592-4600

Scottsdale, Arizona / +1 800-799-0600

API

N/A

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Calabrio ONE
Custom

Unified workforce optimization (WFO) suite

  • Call recording
  • Quality management
  • Workforce Management
  • Calabrio Analytics
  • Data Management
View Price Page
Essential (Business communication)
$25.95 /User/Month

Features

  • Unlimited voice & video calling
  • Voicemail
  • Toll-free numbers
  • Outlook/Google Contacts Integrations
  • Unlimited internet fax
Professional (Business Communication)
$30.95 /User/Month

Features

  • Everything in Essential, plus:
  • Unlimited conference calls, 40 participants
  • Unlimited video conferencing
  • Screensharing
  • Auto attendant (multi-level)
  • Mobile and Desktop SMS/MMS
  • Salesforce/HubSpot Integrations
Enterprise (Business Communication)
$40.95 /User/Month

Features

  • Everything in Professional, plus:
  • Unlimited participants on voice & video conferencing
  • Call recording
  • Unlimited video conference recording
  • Voicemail transcription
  • Microsoft Teams/Custom Integrations
  • Single Sign On
Core (Contact Centre)
Custom

Features

  • Blended inbound/outbound
  • Agent desktop plus
  • Geo redundancy
  • Call recording
  • Nextiva Business Phone Service integration

Premium (Contact Centre)
Custom

Features

  • EVERYTHING IN CORE, PLUS:
  • Chat
  • Email
  • SMS
  • Essential quality management (QM)
Optimum (Contact Centre)
Custom

Features

  • EVERYTHING IN PREMIUM, PLUS:
  • Enterprise quality management (QM)
  • Proactive notification
  • Enterprise workforce management (WFM)
Ultimate (Contact Centre)
Custom

Features

  • EVERYTHING IN OPTIMUM, PLUS:
  • Interactions analytics
  • Graphical no-code workflows
  • Entire workflow automation suite
View Price Page

SCREENSHOTS

Calabrio One Screenshots
View 10 screenshot(s)
Nextiva Screenshots

ALTERNATIVES

Top alternatives to Calabrio One

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