Broadly vs Brand24 Comparison

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Broadly

Reputation Management Software

4.9 109 user ratings

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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Brand24

Reputation Management Software

4.5 502 user ratings

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Overview

Description	Broadly is a customer experience and online reputation management software for small businesses. It can be used to get reviews, generate more leads and engage customers in order to build strong relationships with them. Businesses can use the software to enhance their online reviews, amplify reputation and generate low-cost leads as well. With Broadly, brands can respond to customers’ reviews, from Facebook, Google or other social networking sites, all at one place. A web chat facility offered by the particular software enhances lead retention levels by helping out brands to start a conversation with website visitors in real-time. The service provides a 360° view of all customer-related interactions, enabling brands to offer the most accurate and consistent customer experience. Organizations can forward mobile invoices via simple text or email and allow customers to pay online at any time from anywhere. Its dashboard feature facilitates detailed monitoring of individual feedback and team performance, in order to guarantee a positive experience at the customer level. Read more	Brand24 is an online management system that helps brands in protecting their reputation on the web. Using brand24, the companies can respond to the positive comments from their brand ambassadors & assist the unsatisfied customers before their crisis gets out in the public eye. They provide the clients an advanced sentiment detection kit to pierce out the positive, negative and unbiased reviews. In addition, the owners will get instant alerts whenever someone would post a negative comment about their kind and connect with the person before it’s too late. The Corporations can track online reviews on every social media platforms, news sites, on message boards, in blogs, reviewing apps and much more. They can also study as many people respond to the mentions made for your brand. The users can also track various hashtags using the important hashtag metrics provided and find influencers to promote their brand on a different platform. Brand 24 provides a demo version for testing of its features and they also provide their excellent features to the masses with packs starting at 49 dollars to 299 dollars a month. Read more
Pricing Options	Free Trial Not Available Starts at $187.41. Offers Custom plan.	Free Trial Available Starts at $49.00.
SW Score & Breakdown	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 82% Momentum 64% Popularity 85%	91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 89% Momentum 74% Popularity 86%
SaaSworthy Awards	# 7 Fastest Growing # 7 Most Popular	# 3 Fastest Growing # 4 Most Popular

Features

Total Features	7 Features	6 Features
Common Features for All	Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts Customer Review Platform Facilitates timely and proper collection of product and/or business reviews Response Management Allows timely responding to the feedback given by the product users/hotel guests Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. Social Media Metrics Users can measure and improve social media marketing performance Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online + 4 More - Show Less	Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts Customer Review Platform Facilitates timely and proper collection of product and/or business reviews Response Management Allows timely responding to the feedback given by the product users/hotel guests Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. Social Media Metrics Users can measure and improve social media marketing performance Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online + 3 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online

Reviews & Ratings

User Rating	4.9/5 109 user ratings	4.5/5 502 user ratings
Rating Distribution	Excellent 91.7% Very Good 7.3% Average 0% Poor 0.9% Terrible 0%	Excellent 61.2% Very Good 29.5% Average 5.6% Poor 0.4% Terrible 3.4%
User Sentiments	Not Available	Real-Time Monitoring, User-Friendly Interface, Excellent Customer Support, Comprehensive Analytics and Reporting Inaccurate Sentiment Analysis, Limited Keyword Search, Limited Historical Data, Mobile Platform Inefficiency
Review Summary	Not Available	Overall, users praise Brand24 for its user-friendly interface, comprehensive monitoring features, customizable alerts, and accurate sentiment analysis. They appreciate the ability to track brand mentions across multiple platforms, analyze customer sentiment, and respond to customer feedback in a timely manner. Additionally, users commend Brand24's customer support team for their responsiveness and helpfulness. Some users suggest improvements in the reporting functionality and the inclusion of more advanced features like competitor analysis.
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Pricing

Pricing Options	Free Trial Not Available Starts at $187.41. Offers Custom plan.	Free Trial Available Starts at $49.00.
Pricing Plans Monthly Plans Annual Plans	Standard $187.41 $249.00 per month Pro $262.41 $349.00 per month Elite $337.42 $449.00 per month Enterprise Custom	Personal Plus $49.00 $49.00 per month Professional Premium $99.00 $99.00 per month Professional Max $199.00 $199.00 per month
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Alternatives

	ReviewRev 1 Based on 1 Ratings Broadly Vs ReviewRev Reputation Studio 4.5 Based on 4 Ratings Broadly Vs Reputation Studio Reputation.com 4.4 Based on 425 Ratings Broadly Vs Reputation.com ReviewGain Broadly Vs ReviewGain ReviewBuzz 4.4 Based on 10 Ratings Broadly Vs ReviewBuzz	Brandwatch 4.3 Based on 937 Ratings Brand24 Vs Brandwatch Reputation.com 4.4 Based on 425 Ratings Brand24 Vs Reputation.com Mention 4.4 Based on 900 Ratings Brand24 Vs Mention ReviewBuzz 4.4 Based on 10 Ratings Brand24 Vs ReviewBuzz BrandMentions 4.3 Based on 58 Ratings Brand24 Vs BrandMentions
	View All Broadly Alternatives	View All Brand24 Alternatives