Home/Reputation Management Software/Broadly vs Brand24Updated on: March 29, 2024

Compare Broadly vs Brand24

77% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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77% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Broadly is a customer experience and online reputation management software for small businesses. It can be used to get reviews, generate more leads and engage customers in order to build strong relationships with them. Businesses can use the software to enhance their online reviews, amplify reputation and generate low-cost leads as well. With Broadly, brands can respond to customers’ reviews, from Facebook, Google or other social networking sites, all at one place. A web chat facility offered by the particular software enhances lead retention levels by helping out brands to start a conversation with website visitors in real-time. The service provides a 360° view of all customer-related interactions, enabling brands to offer the most accurate and consistent customer experience. Organizations can forward mobile invoices via simple text or email and allow customers to pay online at any time from anywhere. Its dashboard feature facilitates detailed monitoring of individual feedback and team performance, in order to guarantee a positive experience at the customer level. ..show more

Brand24 is an online management system that helps brands in protecting their reputation on the web. Using brand24, the companies can respond to the positive comments from their brand ambassadors & assist the unsatisfied customers before their crisis gets out in the public eye. They provide the clients an advanced sentiment detection kit to pierce out the positive, negative and unbiased reviews. In addition, the owners will get instant alerts whenever someone would post a negative comment about their kind and connect with the person before it’s too late. The Corporations can track online reviews on every social media platforms, news sites, on message boards, in blogs, reviewing apps and much more. They can also study as many people respond to the mentions made for your brand. The users can also track various hashtags using the important hashtag metrics provided and find influencers to promote their brand on a different platform. Brand 24 provides a demo version for testing of its features and they also provide their excellent features to the masses with packs starting at 49 dollars to 299 dollars a month. ..show more

Features

Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts

Customer Review Platform Facilitates timely and proper collection of product and/or business reviews

Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement

Response Management Allows timely responding to the feedback given by the product users/hotel guests

Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Metrics Users can measure and improve social media marketing performance

Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

California, United States / 510.400.6039

Florida, United States / +1 (718) 618-4483

API

N/A

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Broadly Custom Plan
Custom

Features

  • Customer Review Platform
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
View Price Page
Personal Plus
$49 /Month

Plan Features

  • 5 keywords
  • 5K mentions per month
  • 5 users
  • Update every 12h
  • Data analysis
  • Sentiment analysis
  • Mobile App
  • Slack Integration
Professional Premium
$99 /Month

Plan Features

  • 10 keywords
  • 100K mentions per month
  • 10 users
  • Update every hour
  • Data analysis
  • Sentiment analysis
  • Mobile App
  • Slack Integration
  • PDF reports
  • Extending limits
  • Social Media Reach
  • Live help
  • Groups
  • Opinion leaders
  • Excel file export
Professional Max
$199 /Month

Plan Features

  • 20 Keywords
  • 250K mentions per month
  • 99 users
  • Realtime update
  • Data analysis
  • Sentiment analysis
  • Mobile App
  • Slack Integration
  • PDF reports
  • Interactions
  • Extending limits
  • Social Media Reach
  • Live help
  • Groups
  • Opinion leaders
  • Excel file export
  • Consultant
View Price Page

SCREENSHOTS

Broadly Screenshots
View 5 screenshot(s)
Brand24 Screenshots
View 9 screenshot(s)

ALTERNATIVES

Top alternatives to Broadly

Podium
Podium
Trustpilot
Trustpilot
BirdEye
BirdEye
Mention
Mention
Yotpo
Yotpo

Top alternatives to Brand24

SentiOne
SentiOne
Meltwater
Meltwater
Mention
Mention
Hootsuite
Hootsuite
Brandwatch
Brandwatch