Home/Call Center Software/Bright Pattern vs Vert-Age DialerUpdated on: March 28, 2024

Compare Bright Pattern vs Vert-Age Dialer

92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Bright Pattern is an omnichannel call centre software that enables companies to easily connect with their customers via call, email, text, chat, video and more. The software ensures consistency and quality within customer-specific interactions with the help of its built-in, omnichannel and AI-supported quality assurance capabilities. Further, with Bright Pattern, companies can provide their customers with effortless communicative services in real-time, besides enabling them to switch between channels while on call. The software helps agents to personalise customer experiences across all channels with the help of customer CRM data and key customer information accordingly. Large teams can depend on Bright Pattern’s omnichannel contact centre solution, in order to communicate with in-house team members or external clients. Bright Pattern also comes loaded with a plethora of CRM capabilities enabling users to track customer-specific journeys across different channels. Moreover, the software ensures seamless customer experiences and optimises call centre performance with AI-powered Omnichannel quality management facilities. ..show more

Vert-Age Dialer is a call centre software that is used to increase business efficiency and productivity. With a personalised dashboard and interactive communication options, this software helps businesses to reach out to the right prospects with utmost accuracy. This software program is technically advanced to make the business process in call centres simpler and more productive. It also comes as a complete call centre platform to make outbound calls automated. Furthermore, the predictive dialer of the software dials a list of phone numbers and connects answered calls directly to the agents. Vert-Age Dialer contains different dialling modes backed by an answering machine detection facility. It also ensures agent productivity at a low cost, besides providing an IVR and skills-based routing facility that delivers outstanding customer experiences on the go. Businesses can also store customer records in one place and manage proper follow-ups with its Customised CRM feature. Other features of Vert-Age Dialer include cloud-based solutions, ticket management, missed call services and chatbot/voice bot. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

South San Francisco, California / +1 650 529-4099

Noida, India / 0120 696 7401

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Bright Pattern
Others

One-Time Set-Up Fee

Includes 45 hours of services for workflow implementation and training

Features

  • Discovery and Design Workshop
  • Configuration and Customization to customer requirements
  • Testing and Evaluation
  • Agent and Supervisor Training
  • Administration Mentoring & Knowledge Transfer
View Price Page
Vert-Age Dialer
Custom

Features

  • Auto Dialer Software
  • Predictive Dialer
  • Outbound Call Center Software
  • Inbound Call Center Software
  • Customize CRM Software
  • Cloud Based Solution
  • Ticket Management Software
  • Missed Call Services
  • Chatbot / Voicebot
View Price Page

SCREENSHOTS

Bright Pattern Screenshots
View 1 screenshot(s)
Vert-Age Dialer Screenshots

INTEGRATIONS

  • MySQL
  • PaySimple
  • Salesforce
  • Zapier
    NA

ALTERNATIVES

Top alternatives to Bright Pattern

Genesys PureEngage
Genesys PureEngage
TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo

Top alternatives to Vert-Age Dialer

TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo
Bright Pattern
Bright Pattern