Home/Call Center Software/Bright Pattern vs CallHippoUpdated on: March 28, 2024

Compare Bright Pattern vs CallHippo

92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Bright Pattern is an omnichannel call centre software that enables companies to easily connect with their customers via call, email, text, chat, video and more. The software ensures consistency and quality within customer-specific interactions with the help of its built-in, omnichannel and AI-supported quality assurance capabilities. Further, with Bright Pattern, companies can provide their customers with effortless communicative services in real-time, besides enabling them to switch between channels while on call. The software helps agents to personalise customer experiences across all channels with the help of customer CRM data and key customer information accordingly. Large teams can depend on Bright Pattern’s omnichannel contact centre solution, in order to communicate with in-house team members or external clients. Bright Pattern also comes loaded with a plethora of CRM capabilities enabling users to track customer-specific journeys across different channels. Moreover, the software ensures seamless customer experiences and optimises call centre performance with AI-powered Omnichannel quality management facilities. ..show more

CallHippo is a virtual phone software for businesses and enterprises, offering them local toll-free phone numbers for 50+ countries in just 3 minutes. The software helps businesses in fulfilling their daily calling commitments with its Power Dialer function. This function helps to automatically dial from an uploaded list of numbers for each campaign, saving time and improving productivity. Moreover, a dedicated CallHippo Coach helps users with 100% call coverage on important interactions that need proper attention, like customer objections and competitor comparisons. With this software, businesses can evaluate a 30 minutes call in just a few minutes. They can scan through the critical call moments, listen to them and record feedback within an instant. CallHippo helps marketing teams to decipher campaigns, channels/media, keywords and search terms that make customers receive calls. It also helps users to analyze campaign wise success rates to discover the ones that are generating more calls, conversions and revenues. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

South San Francisco, California / +1 650 529-4099

Newark, Delaware

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Bright Pattern
Others

One-Time Set-Up Fee

Includes 45 hours of services for workflow implementation and training

Features

  • Discovery and Design Workshop
  • Configuration and Customization to customer requirements
  • Testing and Evaluation
  • Agent and Supervisor Training
  • Administration Mentoring & Knowledge Transfer
View Price Page
Bronze
$18 /User/Month

Features

  • Free Number
  • Forward-to-device
  • SMS
  • Voicemail
  • Teams
  • Call Recording
  • SDAP : Patent Pending Technology
Silver
$24 /User/Month

Features

  • Includes features of Bronze plan, plus
  • Unlimited Incoming Calls
  • IVR
  • Live Call
  • Call Queuing
  • User Working Hours
  • Call Reminder
  • After Call Work
  • Internal Team Calling
  • Call Cascading
  • Intelligent Reports/Analytics
Platinum
$40 /User/Month

Features

  • Includes features of Silver plan, plus
  • Power Dialer
  • Call Transfer
  • 3 Way Calling
  • Call Barging
  • IP White Listing
  • App Blocking
  • Route to External Number
  • Forward to Multiple Device

Enterprise
Custom

Features

  • Includes features of Platinum plan, plus
  • Personalized Onboarding
  • Prioritized Custom Development
  • Advanced Integrations
  • External SIP Phone
  • Bring Your Own Carrier (BETA)
  • Custom Integrations
  • Custom Reports
  • Unlimited Users / Custom Discounts
  • Annual Business Review
  • Dedicated Account Manager
View Price Page

SCREENSHOTS

Bright Pattern Screenshots
View 1 screenshot(s)
CallHippo Screenshots
View 3 screenshot(s)

INTEGRATIONS

  • MySQL
  • PaySimple
  • Salesforce
  • Zapier
  • Intercom
  • Freshdesk
  • Zoho CRM
  • HubSpot CRM
  • Slack
  • Pipedrive CRM
  • Zapier

ALTERNATIVES

Top alternatives to Bright Pattern

Genesys PureEngage
Genesys PureEngage
TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo

Top alternatives to CallHippo

Skype for Business
Skype for Business
OpenPhone
OpenPhone
RingCentral Office
RingCentral Office
Dialpad Talk
Dialpad Talk
TalkDesk
TalkDesk