Home/Call Center Software/Bright Pattern vs Bright DataUpdated on: March 28, 2024

Compare Bright Pattern vs Bright Data

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Overview

Summary

Bright Pattern is an omnichannel call centre software that enables companies to easily connect with their customers via call, email, text, chat, video and more. The software ensures consistency and quality within customer-specific interactions with the help of its built-in, omnichannel and AI-supported quality assurance capabilities. Further, with Bright Pattern, companies can provide their customers with effortless communicative services in real-time, besides enabling them to switch between channels while on call. The software helps agents to personalise customer experiences across all channels with the help of customer CRM data and key customer information accordingly. Large teams can depend on Bright Pattern’s omnichannel contact centre solution, in order to communicate with in-house team members or external clients. Bright Pattern also comes loaded with a plethora of CRM capabilities enabling users to track customer-specific journeys across different channels. Moreover, the software ensures seamless customer experiences and optimises call centre performance with AI-powered Omnichannel quality management facilities. ..show more

Bright Data allows to retrieve the public web data care about. From finance, retail, and travel, to social media, cybersecurity, adtech, and more, market leaders are leveraging web data to maintain their advantage. Discover how it can work for user. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

South San Francisco, California / +1 650 529-4099

New York, New York / +1-888-538-9204

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Bright Pattern
Others

One-Time Set-Up Fee

Includes 45 hours of services for workflow implementation and training

Features

  • Discovery and Design Workshop
  • Configuration and Customization to customer requirements
  • Testing and Evaluation
  • Agent and Supervisor Training
  • Administration Mentoring & Knowledge Transfer
View Price Page
Bright Data (self service)
$500 /Month

$5.00 per 1,000 page loads

Features

  • Full access to our IDE (JavaScript development environment) to enhance or fix your collector
  • Success rate monitoring and alerts
  • Industry-leading proxy and website unlocker technology
  • Fastest data collection performance in the industry
Bright Data (Full service)
$1000 /Month

$1,500 one time license

Features

  • A-Z management of your data collection operation by a dedicated account manager
  • Customized software development to retrieve data from your target websites
  • 24/7 Bright Data technical support
  • Full access to our IDE (JavaScript development environment) to edit your collector’s code
  • Industry-leading proxy and website unlocker technology
  • Adapting and maintaining code to reflect changes in website page structure
  • Fastest data collection performance in the industry
  • Personalized data structuring and enrichment
View Price Page

SCREENSHOTS

Bright Pattern Screenshots
View 1 screenshot(s)
Bright Data Screenshots

INTEGRATIONS

  • MySQL
  • PaySimple
  • Salesforce
  • Zapier
    NA

ALTERNATIVES

Top alternatives to Bright Pattern

Genesys PureEngage
Genesys PureEngage
TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo

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