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Customer Advocacy Software

4.5 1,273 user ratings

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Content Creation Software

4.9 905 user ratings

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ERIN

Customer Advocacy Software

4.9 4 user ratings

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Overview

Description Braze is a customer platform designed for today's mobile world. The customer-relationship-management platform help leading brands to create the insights of customers who transmit and process historical, current and predictive data in an interactive feedback loop. This means that relevant information about relevant messaging features can be processed immediately via mobile and web devices. It is a marketing analysis and application automation software for mobile applications that focus on campaign management, promoting your business. Compatible with Android, Windows, iOS, and Unity, the company is equipped with a team dedicated to Braze Academy, a resource for automating integration, deployment, and marketing. The product is a platform that allows brands to humanize their relationships with their customers through technology. This leads to better experiences and improves customer loyalty, life expectancy and return on investment. The CRM software provides easy-to-use tools for loading and retrieving data from the platform. Detailed information about the level of events available in the currents program is also beneficial for entering your analytics system. The platform has standard reports and can pull another custom to meet your needs. This shows that Braze is indeed customer oriented. The Customer Relationship Management software is designed for today's on-demand customers who are always connected. Replacing decades of old databases and poorly integrated internal and external tools with live client views, offering a grand customer path development, optimized campaign, and more. Its amazing features include prolific customers including Urban Outfitters and Shutterfly; compatibility with the SDK configuration; analysis and market strategy and Amazon Kindle. Read more Outgrow provides interactive content that engages customers by making it a part of the narrative, instantly. Interactive content builds trust by answering your customer’s most important questions early on in the buying cycle. Interactive content brings new traffic as the personalized nature of the responses, makes the customers more attuned to sharing results. Outgrow provides feature packed calculators, quizzes, chatbots, surveys, and forms. It has a variety of tools to boost your marketing such as numerical calculators, outcome quizzes, graded tests/assessments, e-commerce recommendations, polls, chatbots, and surveys. All of Outgrow’s layouts are heavily optimized for conversion, engagement, multiple screen sizes, different browsers, and share rates. All these layouts have been optimized through intensive A/B testing. It also brings out your brand’s logos, colors, assets, fonts, and styles as well. It enables branching logic like unlimited branches for each question, And/Or Logic, the ability to send to a specific question or result. Essentially you can send respondents down different paths based on their responses. Read more ERIN hopes to enhance and streamline employee referrals for businesses. It allows the customer's staff to manage their employee referral program and employees to make better referrals faster. It has Bonus tracking and smart referrals AI that suggests potential candidates among their contacts and sends notifications for quicker results. By utilising the workforce for referrals, recruitment costs are reduced significantly. They promote the customers' brand identity and culture by customising their mails and the ERIN portal. The product features automated emails, real-time notifications, participation incentives, ATS integrations, a Dashboard, Referral Management tools, and more. Users can add their contacts from their phone, LinkedIn, Gmail and Outlook account to suggest referrals. There is enough scope in the product for transparency and allows users to access data about referrals, hirings, and bonuses. The product also includes the app used by the staff to refer their contacts anytime, anywhere. Read more
Pricing Options
  • Free Trial Not Available
  • Braze Offers Custom plan.
  • Free Trial Available
  • Starts at $14.00. Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Starts at $500.00. Offers Free-forever and Custom plan.
SW Score & Breakdown

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • NA

Reviews & Ratings

User Rating
4.5/5 1,273 user ratings
4.9/5 905 user ratings
4.9/5 4 user ratings
Ratings Distribution
  • Excellent

    56.3%
  • Very Good

    37.3%
  • Average

    5.7%
  • Poor

    0.2%
  • Terrible

    0.4%
  • Excellent

    89.6%
  • Very Good

    8.6%
  • Average

    0.7%
  • Poor

    0.4%
  • Terrible

    0.7%
  • Excellent

    89.7%
  • Very Good

    6.9%
  • Average

    2.3%
  • Poor

    1.1%
  • Terrible

    0%
Review Summary

Overall, users praise the effectiveness of the platform in driving engagement, personalizing campaigns, and streamlining communication. They appreciate the automation capabilities, segmentation options, and analytics tools. However, some users mention areas for improvement, such as occasional technical glitches, a learning curve for new users, and limited flexibility in customization. Additionally, concerns are raised regarding the pricing structure and the need for improved customer support responsiveness.

Outgrow users commend its user-friendly interface, highlighting its ease of use and intuitive design. They appreciate the extensive template library, allowing for quick and efficient content creation. Users also value the platform's analytics and reporting capabilities, enabling them to track campaign performance and measure ROI. Additionally, the customer support team receives praise for their promptness, helpfulness, and professionalism. However, some users mention occasional technical glitches and limited customization options as areas for improvement.

Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Braze Offers Custom plan.
  • Free Trial Available
  • Starts at $14.00. Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Starts at $500.00. Offers Free-forever and Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Braze Custom

Freelancer $14.00 $22.00 per month

Freelancer Pro $25.00 $45.00 per month

Essentials $95.00 $115.00 per month

Business $600.00 $720.00 per month

Basic (Free Forms/Surveys) Free

Startup Special $55.00 $85.00 per month

Enterprise Custom

ERIN Free Free

Growth $500.00 $500.00 per month

Scale $875.00 $875.00 per month

Enterprise Custom

 
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Screenshots & Videos

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Vendor information

Company Details Located in: New York, NY Founded in: 2011 Located in: New York, New York Founded in: 2015 Located in: New York, NY Founded in: 2018
Contact Details

Not available

https://www.braze.com/

+1 949-791-7659

https://outgrow.co/

1-833-374-6277

https://erinapp.com/

Social Media Handles

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