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Customer Advocacy Software

4.5 1,273 user ratings

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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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ERIN

Customer Advocacy Software

4.9 4 user ratings

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Overview

Description Braze is a customer platform designed for today's mobile world. The customer-relationship-management platform help leading brands to create the insights of customers who transmit and process historical, current and predictive data in an interactive feedback loop. This means that relevant information about relevant messaging features can be processed immediately via mobile and web devices. It is a marketing analysis and application automation software for mobile applications that focus on campaign management, promoting your business. Compatible with Android, Windows, iOS, and Unity, the company is equipped with a team dedicated to Braze Academy, a resource for automating integration, deployment, and marketing. The product is a platform that allows brands to humanize their relationships with their customers through technology. This leads to better experiences and improves customer loyalty, life expectancy and return on investment. The CRM software provides easy-to-use tools for loading and retrieving data from the platform. Detailed information about the level of events available in the currents program is also beneficial for entering your analytics system. The platform has standard reports and can pull another custom to meet your needs. This shows that Braze is indeed customer oriented. The Customer Relationship Management software is designed for today's on-demand customers who are always connected. Replacing decades of old databases and poorly integrated internal and external tools with live client views, offering a grand customer path development, optimized campaign, and more. Its amazing features include prolific customers including Urban Outfitters and Shutterfly; compatibility with the SDK configuration; analysis and market strategy and Amazon Kindle. Read more Ontraport is a no-code business software that empowers service businesses to systemize and scale. Ontraport manages and automates the buying cycle, resulting in faster growth while freeing business owners and teams to deliver more customer value. Ontraport’s complete marketing, sales, and business operations features include CRM, automation, payments, sales pipeline, web apps, tracking, email and SMS, landing pages, and membership sites. Agencies, consultants and service providers, coaches and advisors, and professional service providers trust Ontraport to achieve more growth with less work. Read more ERIN hopes to enhance and streamline employee referrals for businesses. It allows the customer's staff to manage their employee referral program and employees to make better referrals faster. It has Bonus tracking and smart referrals AI that suggests potential candidates among their contacts and sends notifications for quicker results. By utilising the workforce for referrals, recruitment costs are reduced significantly. They promote the customers' brand identity and culture by customising their mails and the ERIN portal. The product features automated emails, real-time notifications, participation incentives, ATS integrations, a Dashboard, Referral Management tools, and more. Users can add their contacts from their phone, LinkedIn, Gmail and Outlook account to suggest referrals. There is enough scope in the product for transparency and allows users to access data about referrals, hirings, and bonuses. The product also includes the app used by the staff to refer their contacts anytime, anywhere. Read more
Pricing Options
  • Free Trial Not Available
  • Braze Offers Custom plan.
  • Free Trial Available
  • Starts at $24.00.
  • Free Trial Not Available
  • Starts at $500.00. Offers Free-forever and Custom plan.
SW Score & Breakdown

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    93%
  • Momentum
    62%
  • Popularity
    90%
SaaSworthy Awards
Not Available
# 19 Fastest Growing # 7 Most Popular
Not Available

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • NA

Reviews & Ratings

User Rating
4.5/5 1,273 user ratings
4.5/5 567 user ratings
4.9/5 4 user ratings
Ratings Distribution
  • Excellent

    56.3%
  • Very Good

    37.3%
  • Average

    5.7%
  • Poor

    0.2%
  • Terrible

    0.4%
  • Excellent

    74.7%
  • Very Good

    13.7%
  • Average

    7%
  • Poor

    0.4%
  • Terrible

    4.2%
  • Excellent

    89.7%
  • Very Good

    6.9%
  • Average

    2.3%
  • Poor

    1.1%
  • Terrible

    0%
Review Summary

Overall, users praise the effectiveness of the platform in driving engagement, personalizing campaigns, and streamlining communication. They appreciate the automation capabilities, segmentation options, and analytics tools. However, some users mention areas for improvement, such as occasional technical glitches, a learning curve for new users, and limited flexibility in customization. Additionally, concerns are raised regarding the pricing structure and the need for improved customer support responsiveness.

Overall, users commend the software's user-friendly interface, lead generation and email marketing capabilities, customer support, and automation features. However, some users express concerns regarding the cost, occasional glitches and bugs, limited customization options, and challenges with data migration and reporting. They suggest improvements in onboarding and user training, as well as enhanced integration options.

Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Braze Offers Custom plan.
  • Free Trial Available
  • Starts at $24.00.
  • Free Trial Not Available
  • Starts at $500.00. Offers Free-forever and Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Braze Custom

Basic $24.00 $24.00 per month

Plus $83.00 $83.00 per month

Pro $124.00 $124.00 per month

Enterprise $249.00 $249.00 per month

ERIN Free Free

Growth $500.00 $500.00 per month

Scale $875.00 $875.00 per month

Enterprise Custom

 
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Alternatives

 

Screenshots & Videos

Screenshots Braze screenshot
+ 2 More
Not Available ERIN screenshot
Videos Video Thumbnail
+ 1 More
Video Thumbnail
+ 4 More
Video Thumbnail
+ 2 More

Vendor information

Company Details Located in: New York, NY Founded in: 2011 Located in: Santa Barbara, California Founded in: 2008 Located in: New York, NY Founded in: 2018
Contact Details

Not available

https://www.braze.com/

+1 855-668-7276

https://ontraport.com/

1-833-374-6277

https://erinapp.com/

Social Media Handles

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