Browse Software
List Your Product
Loading...
Zendesk Chat logo

Zendesk Chat

  Add to Compare

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BotStar logo
Live Chat Software

4 14 user ratings

Start Free Trial

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SnapEngage logo
Live Chat Software

4.5 377 user ratings

Start Free Trial

Overview

Description BotStar is an online platform that enables you to develop Artificial Intelligence powered chatbots using pre-built templates in order to enhance the engagement experience of your customers. It assists you in publishing chatty bots that are ready to use and can be built using simple pre-made templates. With BotStar, you can increase the engagement rate of your website or messenger by introducing bots that can chat with your customers and assist them in surfing through your website or in solving their issues. The platform offers smart tools to design chatbots with utmost ease and comfort using a simpleb drag and drop mechanism. It additionally offers features to monitor and track details, to reach your customers easily, to operate multiple channels, and build chat bots effectively that are AI-powered. Users get an easy and effortless communication solution with BotStar along with tools for live chat, data-driven analytics, and for workflow automation. BotStar can be integrated with thousands of apps including Wordpress, Shopify, Google Sheets, and Hubspot. They offer a free trial version to try their features prior to the purchase. Read more SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats. It is designed to capture and convert maximum leads by creating custom workflows that are best for particular businesses. Companies are provided access to an omnichannel chat solution, enabling them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It also equipped various bots, such as Guide Bot, Info-Capture Bot, Bot API and Answer Bot, where customers can text and get the answers to what they are looking for. SnapEngage includes automation capabilities through which it automatically synchronises leads and contacts to users’ CRM or helpdesk as per need. It is a HIPAA compliant software that enables healthcare organisations to chat effectively with patients, increase customer satisfaction as well as reduce cost-per-interaction. Further, the software even helps users to monitor the performance of chat agents through detailed reports and make data-driven decisions to offer quality customer experiences. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $15.00. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $16.00. Offers Custom plan.
SW Score & Breakdown

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    69%
  • Momentum
    61%
  • Popularity
    71%

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    88%
  • Momentum
    60%
  • Popularity
    83%
SaaSworthy Awards
Not Available
# 14 Highly Rated # 16 Most Popular

Features

Total Features
7 Features
9 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Call Me Option Allows your visitors to speak to your agents directly over the phone
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 4 More - Show Less
    • Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
      Call Me Option Allows your visitors to speak to your agents directly over the phone
      Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
      Knowledge Database Lets you have an access to all your past chat history and documents
      Offline Form This feature allows your visitors to submit their questions when your agents are not available online
      Persistent Chat Creating a subject-based group conversation that persists over time
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Transfers Transfer of calls from one operator to another with just one click
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 6 More - Show Less
  • Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • NA
    • Available

    Reviews & Ratings

    User Rating
    4/5 14 user ratings
    4.5/5 377 user ratings
    Ratings Distribution
    • Excellent

      57.9%
    • Very Good

      21.1%
    • Average

      0%
    • Poor

      0%
    • Terrible

      21.1%
    • Excellent

      55.5%
    • Very Good

      39.3%
    • Average

      5%
    • Poor

      0%
    • Terrible

      0.2%
    Review Summary
    Not Available

    Reviewers generally agree that SnapEngage is a reliable and effective live chat and messaging solution for businesses. It is praised for its ease of use, intuitive interface, and robust features. Many reviewers highlight the positive impact SnapEngage has had on their customer satisfaction and sales, with some reporting increased conversion rates and improved customer engagement. However, some users have expressed concerns about the pricing structure and the occasional technical glitches. Overall, the consensus among reviewers is that SnapEngage is a valuable tool for businesses looking to enhance their customer service and communication channels.

      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Starts at $15.00. Offers Free-forever and Custom plan.
    • Free Trial Available
    • Starts at $16.00. Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Beginner Free

    Pro $15.00 $15.00 per month

    Enterprise Custom

    Essentials $16.00 $16.00 per user / month

    Professional $26.00 $26.00 per user / month

    Enterprise Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots BotStar Demo - Smart Phrases Training
    + 5 More
    Report large
    + 2 More
    Videos Video Thumbnail
    + 2 More
    Video Thumbnail
    + 2 More

    Vendor information

    Company Details Located in: Singapore Located in: Boulder, Colorado
    Contact Details

    +44 7507 655971

    https://www.botstar.com/

    Not available

    https://snapengage.com/

    Social Media Handles

    We understand SaaS better

    SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

    icon

    Buyers

    Looking for the right SaaS

    We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

    icon

    Makers

    Want more customers?

    Our experts will research about your product and list it on SaaSworthy for FREE.

    Get Listed