BeyondTrust Remote Support vs Crystal Comparison

Remove All ADD PRODUCT BeyondTrust Remote Support Crystal GoTo Resolve	95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove BeyondTrust Remote Support Remote Access Software (1480 Ratings)	71% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Crystal Remote Access Software	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove GoTo Resolve Remote Access Software (493 Ratings)
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ADD PRODUCT	95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove BeyondTrust Remote Support Remote Access Software (1480 Ratings)	71% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Crystal Remote Access Software	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove GoTo Resolve Remote Access Software (493 Ratings)
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Overview

Summary

BeyondTrust Remote Support cloud-hosted remote access software offers a reliable and secure connection to any remotely located devices or systems. Deployment options are Web, Mac, Windows, Android & iOS. It supports multi-channel communication, real-time chat, and screen sharing. Your credentials and endpoints will stay protected against cyber threats while you access remote systems/devices carefree. This software includes smart features like consolidated access pathways that aim at simplifying the unattended system and endpoints access remotely. BeyondTrust Remote Support supports hassle-free file transfer to remote devices. Remote control feature allows monitoring a remotely located computer system & access stored data. ..show more

Crystal is an efficient work management software, helping companies to streamline their work by organising employees, their roles and documents, alike. The software makes it easy for admins to build organisational maps from scratch or work over pre-designed templates as per convenience. It includes a dedicated dashboard that summarises how an individual team is working, by depicting live data that helps the members to make better decisions. Crystal enables companies to monitor all minute work-related details on the go, such as leaders and contributors related to a particular project, latest updates and where to find essential documents. In addition, the software also provides users with adequate information about the real-time changes in their team like the latest marketing campaign, creation of new projects and related activities. Furthermore, the software allows real-time integrations with a plethora of external platforms and tools like Zapier, Google Drive, Slack and more. ..show more

GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. ..show more

Features

Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
Feedback Collection Helps in collecting feedback from users to assess the support
File Transfer Allows sending and receiving files
Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
Screen Sharing Enables remote participants to see your desktop that allows better collaboration
Session Recording Enables one to record remote access, support sessions, and meetings
Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Georgia, United States / +1 770-407-1800

Paris, France

Boston, Massachusetts / 1 855 263 2838

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Cloud $2097 /Year 1st year per concurrent license : $2,097 Let us handle the infrastructure for you Features Deployment : BeyondTrust Cloud Appliance Unattended Support : Manage unattended devices, plus: Unlimited remote access on LAN via RDP Unlimited access on external networks via RDP/Jump technology Unlimited access on isolated networks via Jump Zone Proxy Platforms : Windows, Mac, and Linux Android and iOS Support InSight Mobile Video Camera Virtual Desktop Infrastructure SSH/Telnet-enabled network devices Serial-over-LAN & KVM via vPro Technician Features : Core features plus Customer support Internal IT support Collaboration capabilities Administrator Features : All administrative features Integrations : ITSM Systems Management CRM Identity Management solutions Custom Integrations Owned Appliance Others Deploy on-site or in your own data center. Features Deployment : Physical Appliance or Virtual Appliance (vSphere, Hyper-V, Azure, or AWS) Hosted in your data center Unattended Support : Manage unattended devices, plus: Unlimited remote access on LAN via RDP Unlimited access on external networks via RDP/Jump technology Unlimited access on isolated networks via Jump Zone Proxy Platforms : Windows, Mac, and Linux Android and iOS Support InSight Mobile Video Camera Virtual Desktop Infrastructure SSH/Telnet-enabled network devices Serial-over-LAN & KVM via vPro Technician Features : Core features plus Customer support Internal IT support Collaboration capabilities Administrator Features : All administrative features Integrations : ITSM Systems Management CRM Identity Management solutions Custom Integrations View Price Page	Solo Free Features 1 registered user Unlimited ownerships Ownership map Ownership documentation Basic checkup Map export Slack notifications User directory Team Others €50 per month Features Unlimited registered user Unlimited ownerships Ownership map Ownership documentation Basic checkup Map export Slack notifications User directory Changelog Team metrics Google drive integration Ownership newsfeed Personalized homepage Weekly email digest Zapier integration Custom checkup View Price Page	Service Desk $49 /Month $39 per technician per month billed annually $49 per technician per month billed monthly Features Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges 24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team Free upgrades Access to training videos, help guides and best practices GoToAssist $69 /User/Month $55 per agent per month billed annually or $660.00 annually $69 per agent per month billed monthly Features 1 Agent Agent Console File Transfer Remote Diagnostics Multi-Monitor Navigation Multi-Session Support Slack Integration Add-On Include Mobile Add-On: Only $20.00/Agent Monthly Mobile Chat / Remote View / Remote Control* / Device Info / Camera Share View Price Page

Compare BeyondTrust Remote Support vs Crystal