Home/Remote Access Software/BeyondTrust Remote Support vs AeroAdminUpdated on: March 29, 2024

Compare BeyondTrust Remote Support vs AeroAdmin

95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
GoTo Resolve
GoTo Resolve Remote Access Software (339 Ratings)
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95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
GoTo Resolve

GoTo Resolve

Remote Access Software (339 Ratings)
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Overview

Summary

BeyondTrust Remote Support cloud-hosted remote access software offers a reliable and secure connection to any remotely located devices or systems. Deployment options are Web, Mac, Windows, Android & iOS. It supports multi-channel communication, real-time chat, and screen sharing. Your credentials and endpoints will stay protected against cyber threats while you access remote systems/devices carefree. This software includes smart features like consolidated access pathways that aim at simplifying the unattended system and endpoints access remotely. BeyondTrust Remote Support supports hassle-free file transfer to remote devices. Remote control feature allows monitoring a remotely located computer system & access stored data. ..show more

AeroAdmin is a free remote desktop software that does not require installation or configuration. AeroAdmin is one application for both admin and client. To initiate a remote desktop connection you only need to download a small (about 2 MB) executable file and run it on local and remote computers. AeroAdmin automatically detects your network configuration and provides stable NAT pass-through connections. All data transmitted between the admin and client during a remote control session is end-to-end encrypted with AES and RSA algorithms. ..show more

GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. ..show more

Features

Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.

Feedback Collection Helps in collecting feedback from users to assess the support

File Transfer Allows sending and receiving files

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

Screen Sharing Enables remote participants to see your desktop that allows better collaboration

Session Recording Enables one to record remote access, support sessions, and meetings

Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Georgia, United States / +1 770-407-1800

San Jose, California / +1 (866) 933-4313

Boston, Massachusetts / 1 855 263 2838

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Cloud
$2097 /Year

1st year per concurrent license : $2,097

Let us handle the infrastructure for you

Features

  • Deployment : BeyondTrust Cloud Appliance
  • Unattended Support :
    • Manage unattended devices, plus:
    • Unlimited remote access on LAN via RDP
    • Unlimited access on external networks via RDP/Jump technology
    • Unlimited access on isolated networks via Jump Zone Proxy
  • Platforms :
    • Windows, Mac, and Linux
    • Android and iOS Support
    • InSight Mobile Video Camera
    • Virtual Desktop Infrastructure
    • SSH/Telnet-enabled network devices
    • Serial-over-LAN & KVM via vPro
  • Technician Features :
    • Core features plus
    • Customer support
    • Internal IT support
    • Collaboration capabilities
  • Administrator Features : All administrative features
  • Integrations :
    • ITSM
    • Systems Management
    • CRM
    • Identity Management solutions
    • Custom Integrations
Owned Appliance
Others

Deploy on-site or in your own data center.

Features

  • Deployment :
    • Physical Appliance or Virtual Appliance (vSphere, Hyper-V, Azure, or AWS)
    • Hosted in your data center
  • Unattended Support :
    • Manage unattended devices, plus:
    • Unlimited remote access on LAN via RDP
    • Unlimited access on external networks via RDP/Jump technology
    • Unlimited access on isolated networks via Jump Zone Proxy
  • Platforms :
    • Windows, Mac, and Linux
    • Android and iOS Support
    • InSight Mobile Video Camera
    • Virtual Desktop Infrastructure
    • SSH/Telnet-enabled network devices
    • Serial-over-LAN & KVM via vPro
  • Technician Features :
    • Core features plus
    • Customer support
    • Internal IT support
    • Collaboration capabilities
  • Administrator Features : All administrative features
  • Integrations :
    • ITSM
    • Systems Management
    • CRM
    • Identity Management solutions
    • Custom Integrations
View Price Page
FREE
Free

Features

  • Commercial use
  • Works behind NAT, in different LAN
  • Connection time limit by ID (hours per month): 17
  • Allowed endpoints by ID (per month): 20
  • Connection time limit by IP (hours per month): Unlimited
  • Allowed endpoints by IP (per month): Unlimited
  • Allowed SOS messages (per month): 10
  • Simultaneous sessions (number of concurrent connections on one computer): 2
  • Multiple monitors support
  • Unattended access (for connections by ID only)
  • Remote reboot (normal and safe mode)
  • Clipboard synchronization
  • System keys transmission (Ctrl, Alt, Del etc)
  • Seamless screen (auto-scaling, auto-scrolling)
  • Remote Windows lock (auto and manual)
  • Screenshots during session
  • Multilingual interface (15+ languages)
PRO
$89.9 /Year

Pricing varies based on number of operator working seat(s)

Features

  • Seat: 1
  • Commercial use
  • Works behind NAT, in different LAN
  • Connection time limit by ID (hours per month): Unlimited
  • Allowed endpoints by ID (per month): Unlimited
  • Connection time limit by IP (hours per month): Unlimited
  • Allowed endpoints by IP (per month): Unlimited
  • No ads and splash screens
  • Allowed SOS messages (per month): 30
  • Simultaneous sessions (number of concurrent connections on one computer): 3
  • Multiple monitors support
  • File transfer
  • Contact book
  • Unattended access (for connections by ID only)
  • Remote reboot (normal and safe mode)
  • Clipboard synchronization
  • System keys transmission (Ctrl, Alt, Del etc)
  • Seamless screen (auto-scaling, auto-scrolling)
  • Remote Windows lock (auto and manual)
  • Screenshots during session
  • Multilingual interface (15+ languages)
BUSINESS
$119.9 /Year

Pricing varies based on number of operator working seat(s)

Features

  • Seat: 1
  • Commercial use
  • Works behind NAT, in different LAN
  • Connection time limit by ID (hours per month): Unlimited
  • Allowed endpoints by ID (per month): Unlimited
  • Connection time limit by IP (hours per month): Unlimited
  • Allowed endpoints by IP (per month): Unlimited
  • No ads and splash screens
  • Allowed SOS messages (per month): 100
  • Simultaneous sessions (number of concurrent connections on one computer): Unlimited
  • Multiple monitors support
  • File transfer
  • Contact book
  • Sessions report
  • Priority support
  • Unattended access (for connections by ID only)
  • Remote reboot (normal and safe mode)
  • Clipboard synchronization
  • System keys transmission (Ctrl, Alt, Del etc)
  • Seamless screen (auto-scaling, auto-scrolling)
  • Remote Windows lock (auto and manual)
  • Screenshots during session
  • Multilingual interface (15+ languages)
CORPORATE
$139.9 /Year

Pricing varies based on number of operator working seat(s)

Features

  • Seat: 1
  • Commercial use
  • Works behind NAT, in different LAN
  • Connection time limit by ID (hours per month): Unlimited
  • Allowed endpoints by ID (per month): Unlimited
  • Connection time limit by IP (hours per month): Unlimited
  • Allowed endpoints by IP (per month): Unlimited
  • No ads and splash screens
  • Allowed SOS messages (per month): Unlimited
  • Simultaneous sessions (number of concurrent connections on one computer): Unlimited
  • Multiple monitors support
  • File transfer
  • Contact book
  • Sessions report
  • PROXY support (SOCKS 4,5)
  • Branding & customization
  • Priority support
  • Unattended access (for connections by ID only)
  • Remote reboot (normal and safe mode)
  • Clipboard synchronization
  • System keys transmission (Ctrl, Alt, Del etc)
  • Seamless screen (auto-scaling, auto-scrolling)
  • Remote Windows lock (auto and manual)
  • Screenshots during session
  • Multilingual interface (15+ languages)
View Price Page
Service Desk
$49 /Month

$39 per technician per month billed annually

$49 per technician per month billed monthly

Features

  • Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges
  • 24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team
  • Free upgrades
  • Access to training videos, help guides and best practices
GoToAssist
$69 /User/Month

$55 per agent per month billed annually or $660.00 annually

$69 per agent per month billed monthly

Features

  • 1 Agent
  • Agent Console
  • File Transfer
  • Remote Diagnostics
  • Multi-Monitor Navigation
  • Multi-Session Support
  • Slack Integration

Add-On

  • Include Mobile Add-On: Only $20.00/Agent Monthly
  • Mobile Chat / Remote View / Remote Control* / Device Info / Camera Share
View Price Page

SCREENSHOTS

BeyondTrust Remote Support Screenshots
View 8 screenshot(s)
AeroAdmin Screenshots
View 5 screenshot(s)
GoTo Resolve Screenshots

INTEGRATIONS

  • Agiloft
  • Microsoft Dynamics 365 for Sales
  • Salesforce
  • Zendesk Support
  • Jira
  • SysAid
  • Freshservice
    NA
  • Slack

ALTERNATIVES

Top alternatives to BeyondTrust Remote Support

TeamViewer
TeamViewer
VNC Connect
VNC Connect
ISL Online
ISL Online
Zoho Assist
Zoho Assist
RescueAssist
RescueAssist

Top alternatives to AeroAdmin

AnyDesk
AnyDesk
TeamViewer
TeamViewer
VNC Connect
VNC Connect
BeyondTrust Remote Support
BeyondTrust Remote Support
ISL Online
ISL Online