Home/Live Chat Software/Bleeper vs Respond.ioUpdated on: March 29, 2024

Compare Bleeper vs Respond.io

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83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Bleeper is a live chat tool for digital businesses that aim to boost the loyalty satisfaction and retention of their customers. With prompt live chat services, users can acquire more leads, increase their sales with more conversions, and extend real-time support to their customers. With the help of relevant conversations, chatbots automatically qualify leads and intelligently pass them onto the sales reps. They can even monitor the website of businesses round the clock to capture leads even post office hours. By instantly solving customer queries, extended solutions such as Chatbots also free up support teams to deal with complex support cases. Users can engage with all customers through a single and unified dashboard where they can even integrate other communication channels such as Twitter, Facebook Messenger, WhatsApp, and Email. Chatbots trigger automated support on the basis of pre-defined rules. Chat is then used to further improve the learning of chatbots. ..show more

respond.io is an intuitive business messaging platform for marketing, sales, support & engineering teams, helping them gather contacts from different channels in one place. The platform empowers teams with an impressive speed of messaging and starts closing deals and tickets 3 times faster. Users can create extraordinary customer profiles with all messaging, web chat, SMS and email interactions merged into a single contact. They can send alerts, promotions or updates with the dependability of SMS over any channel by maintaining just one API. respond.io helps teams to co-operate on conversations and deliver amazing customer experiences, faster. Users can find all of the customer’s chats in a single place even if they have communicated over different channels. They get a real-time analytics dashboard to easily toggle between different chats of different customers. Moreover, respond.io provides easy automation like tagging, assigning or even replying to messages so that teams can deliver better services in less time. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Delaware, United States

Hong Kong, China

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

For founders just starting out

Features

  • Seats included : 1
  • Active Contacts : 100
  • Unlimited Conversations
  • Live Chat
  • Team Inbox
  • Blips
  • Reporting
  • Inbox
  • All Email Clients
Early Startup
$15 /Month

Your idea is taking off

Features

  • Seats included : 2
  • Additional seats : $15 per Seat per Month
  • Active Contacts : 1000
  • Additional contacts : $10 per Month for 1000 contacts
  • Includes features of Free plan, plus
  • Initiate chats
  • Transfer
  • Quick responses
Startup
$25 /Month

Gaining market share

Features

  • Seats included : 3
  • Additional seats : $15 per Seat per Month
  • Customer Insights
  • Additional contacts : $10 per Month for 1000 contacts
  • Includes features of Early Startup plan, plus
  • Departments
  • Custom branding
  • Agent to agent chat
  • Data enrichment
  • Integrations (coming soon) : Slack, Whatsapp, Stripe, Mailchimp, Zapier
  • Facebook Messenger, Telegram
Early Stage
$95 /Month

You have made it - keep pushing

Features

  • Seats included : 5
  • Active Contacts : 5000
  • Includes features of Startup plan, plus
  • Additional contacts : $10 per Month for 1000 contacts
  • Integrations (coming soon) : Salesforce, Marketo
View Price Page
Team
$99 /Month

Professional tools for small companies to market, sell & support on multiple channels

Features

  • Total Contacts: Unlimited*
  • 10 Users Included (Seats)
  • 1,000 Monthly Active Contacts
  • 2,000 Respond AI Credits
  • Team Inboxes
  • Custom Inboxes
  • Supervisor Dashboard
  • Snippets (Canned Responses)
  • Shortcuts
  • Contact Import
  • Contact Merging
  • File Manager
  • Workflows: 5
  • Sales Lead Distribution
  • Support Routing & Assignment
  • Shortcuts Trigger
  • Broadcast Messages: 25,000
  • Contact Management (CRM)
  • Channel Optimization
  • Dynamic Variables
  • Chat Menus
  • Drip Campaigns
  • 24/5 Chat Support: Standard
  • 30 Days Onboarding Program: Add-on
  • Workspaces: 1
  • Integrations
    • Make.com
    • Zapier
    • Dialogflow
    • CRM Syncing
  • Channels
    • WhatsApp Business Platform: 1,000 service conversations included
    • Facebook Page
    • Instagram
    • Website Chat Widget
    • Google Business Messages
    • WeChat Official Account
    • LINE Official Account
    • Viber Bot
    • Telegram Bot
    • Twitter
    • Email
    • Vonage SMS
    • Twilio SMS
    • MessageBird SMS
Business
$299 /Month

Multi-team workflows, advanced reporting & flexible integrations for mid-size companies

Features

  • Includes features of Team plan, plus
  • 25 Users Included (Seats)
  • 3,000 Monthly Active Contacts
  • 5,000 Respond AI Credits
  • Workflows: 20
  • Incoming Webhook Trigger
  • Webhook Events: 2
  • Google Sheets Step
  • HTTP Request Step
  • Broadcast Messages: 200,000
  • 24/5 Chat Support: Priority
  • Workspaces: 3
  • Advanced Reporting
  • Integrations
    • Developer API
  • Channels
    • Viber Business Messages
    • Custom Channel
Enterprise
Custom

Tailored solution design & implementation support for mid to large companies

Features

  • Total Contacts: Unlimited*
  • Unlimited* Users (Seats)
  • Monthly Active Contacts: Custom
  • Respond AI Credits: Custom
  • Includes features of Business plan, plus
  • Workflows: Unlimited*
  • Webhook Events
  • Broadcast Messages: Unlimited*
  • 24/5 Chat Support: High Priority
  • Workspaces: 5
  • Workspace Management: Add-on
  • Data Export
  • SLAs: Add-on
View Price Page

SCREENSHOTS

Bleeper Screenshots
View 3 screenshot(s)
Respond.io Screenshots
View 4 screenshot(s)

INTEGRATIONS

  • WordPress
  • WooCommerce
  • WordPress
  • Squarespace
  • Wix
  • Twilio Flex
  • Shopify
  • Zapier
  • MessageBird

ALTERNATIVES

Top alternatives to Bleeper

Beeper Mini
Beeper Mini
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom

Top alternatives to Respond.io

SleekFlow
SleekFlow
WATI
WATI
Trengo
Trengo
Crisp
Crisp
JivoChat
JivoChat