BeyondTrust Remote Support vs RemoteHQ Comparison

Remove All ADD PRODUCT BeyondTrust Remote Support RemoteHQ GoTo Resolve	95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove BeyondTrust Remote Support Remote Access Software (2976 Ratings)	Remove RemoteHQ New SaaS Software	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove GoTo Resolve Remote Access Software (493 Ratings)
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ADD PRODUCT	95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove BeyondTrust Remote Support Remote Access Software (2976 Ratings)	Remove RemoteHQ New SaaS Software	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove GoTo Resolve Remote Access Software (493 Ratings)
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Overview

Summary

BeyondTrust Remote Support cloud-hosted remote access software offers a reliable and secure connection to any remotely located devices or systems. Deployment options are Web, Mac, Windows, Android & iOS. It supports multi-channel communication, real-time chat, and screen sharing. Your credentials and endpoints will stay protected against cyber threats while you access remote systems/devices carefree. This software includes smart features like consolidated access pathways that aim at simplifying the unattended system and endpoints access remotely. BeyondTrust Remote Support supports hassle-free file transfer to remote devices. Remote control feature allows monitoring a remotely located computer system & access stored data. ..show more

RemoteHQ is an all-in-one collaborative browsing tool for remote teams looking to save time and collaborate effectively. RemoteHQ is changing the way remote teams browse the web. Our Remote Browser is a cloud-based multiplayer browser. As part of your daily remote work stack, co-browse and co-edit any online app with your team or clients. Consider it a form of interactive screen sharing. No download required. Screen sharing has been around for decades, and it's still going strong. It's a bad idea to collaborate by describing where to click. Remote Browser eliminates inefficient instructions by providing all users with cursor-controlled access. Rethink every website collaboration experience you've had before. To enable seamless co-browsing, just incorporate our collaborative Remote Browser on your website or app. Excellent for sales demos, onboarding, training, and customer service. Maintain your users' loyalty to your brand. For a smooth in-product experience, launch crucial work tools from within our Collaboration Hub. ..show more

GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Georgia, United States / +1 770-407-1800

Sydney, Australia

Boston, Massachusetts / 1 855 263 2838

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Cloud $2097 /Year 1st year per concurrent license : $2,097 Let us handle the infrastructure for you Features Deployment : BeyondTrust Cloud Appliance Unattended Support : Manage unattended devices, plus: Unlimited remote access on LAN via RDP Unlimited access on external networks via RDP/Jump technology Unlimited access on isolated networks via Jump Zone Proxy Platforms : Windows, Mac, and Linux Android and iOS Support InSight Mobile Video Camera Virtual Desktop Infrastructure SSH/Telnet-enabled network devices Serial-over-LAN & KVM via vPro Technician Features : Core features plus Customer support Internal IT support Collaboration capabilities Administrator Features : All administrative features Integrations : ITSM Systems Management CRM Identity Management solutions Custom Integrations Owned Appliance Others Deploy on-site or in your own data center. Features Deployment : Physical Appliance or Virtual Appliance (vSphere, Hyper-V, Azure, or AWS) Hosted in your data center Unattended Support : Manage unattended devices, plus: Unlimited remote access on LAN via RDP Unlimited access on external networks via RDP/Jump technology Unlimited access on isolated networks via Jump Zone Proxy Platforms : Windows, Mac, and Linux Android and iOS Support InSight Mobile Video Camera Virtual Desktop Infrastructure SSH/Telnet-enabled network devices Serial-over-LAN & KVM via vPro Technician Features : Core features plus Customer support Internal IT support Collaboration capabilities Administrator Features : All administrative features Integrations : ITSM Systems Management CRM Identity Management solutions Custom Integrations View Price Page	Professional $15 /User/Month For Individuals and Team Collaboration Features 10 rooms (public only) Remote Browser Limited access to other apps 90 days of session log retention 2GB storage* Basic support (email & chat) Business $30 /User/Month For Sales, Support, Onboarding, Training and Team Collaboration Features Includes features of Professional plan, plus Unlimited rooms (public and private) Access to all apps Indefinite session log retention 5GB storage* Premium realtime support & onboarding Search across all session logs and artifacts CRM integrations Enterprise Custom For companies with custom needs Features Includes features of Business plan, plus Unlimited storage Custom integrations Embeddable RemoteBrowser Server app virtualization Mobile app virtualization Desktop app virtualization Non-Profit Organization and Educational Program Custom The software offers Non-Profit Organization and Educational Program on basis of request. View Price Page	Service Desk $49 /Month $39 per technician per month billed annually $49 per technician per month billed monthly Features Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges 24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team Free upgrades Access to training videos, help guides and best practices GoToAssist $69 /User/Month $55 per agent per month billed annually or $660.00 annually $69 per agent per month billed monthly Features 1 Agent Agent Console File Transfer Remote Diagnostics Multi-Monitor Navigation Multi-Session Support Slack Integration Add-On Include Mobile Add-On: Only $20.00/Agent Monthly Mobile Chat / Remote View / Remote Control* / Device Info / Camera Share View Price Page

Compare BeyondTrust Remote Support vs RemoteHQ