Home/Remote Access Software/Augmented Support vs FlexiHubUpdated on: March 28, 2024

Compare Augmented Support vs FlexiHub

84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
76% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
GoTo Resolve
GoTo Resolve Remote Access Software (339 Ratings)
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84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
76% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
GoTo Resolve

GoTo Resolve

Remote Access Software (339 Ratings)
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Overview

Summary

Augmented Support eliminates the common frustrations of remote technical support. Say goodbye to mediocre support calls and improve your response times, lift your first-time-fix rates and lower your service costs. Outperform your competitors' technical support with our solution. No matter if its for customer or field support. The Augmented Support delivers tools that empower the expert to have direct impact on the user situation. The expert can see the user situation in real time and annotate on it to provide the necessary support. ..show more

FlexiHub is a robust software service that can be used for accessing serial port devices and USBs, in a remote manner located anywhere on the globe. Users can utilize the in-built USB Redirector Server feature to establish connections with computers that do not feature an IP address of their own. The software also helps to increase the file transfer speed by compressing IP traffic. Further, FlexiHub enables users to generate login tokens for their co-workers, helping members to connect their USB devices over Ethernet. 2048-bit SSL encryption offered by the software eliminates unauthorized entities assuring proper security. Users can transfer their files without having a locally installed USB drive in their systems. Moreover, the UDP communication protocol enlisted within the software, offers a proper solution to situations where it gets a bit troublesome to establish direct connections. Besides, receiving enhanced connection stability while transferring data, users can also block out USB ports, and the locked device will not be visible on the remote node. ..show more

GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. ..show more

Features

Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.

Feedback Collection Helps in collecting feedback from users to assess the support

File Transfer Allows sending and receiving files

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

Screen Sharing Enables remote participants to see your desktop that allows better collaboration

Session Recording Enables one to record remote access, support sessions, and meetings

Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Merelbeke, Belgium / +32 9 239 57 21

Alexandria, VA / +1 703 531 8833

Boston, Massachusetts / 1 855 263 2838

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Augmented Support
Custom

Features

  • Real-time video annotations
  • Quick 2D icons
  • Screenshots and Pictures
  • Document sharing
  • Remote Object Visualization
  • Chat
  • Picture Call
  • Classic VIdeo Call
  • Multi-person call
  • Desktop screen sharing
  • Video Recording
  • Centralized Documentation
  • Offline Documenting
  • Offline Manual Consult
  • User Management
  • Call History

Contact the vendor to get the latest pricing detail.

View Price Page
Personal
$14 /User/Month

For home use

Features

  • 1 user
  • Number of simultaneously logged in nodes : 1-5
  • Number of unique nodes for one account : 1-5
  • Number of simultaneous connections : 1-3
  • Number of sessions : Unlimited

Add-ons

  • Private Tunnel Server
  • White-labeling (Business Only)
  • Tokens with limited functionality (coming soon)
Business
Others

For customer support

Features

  • 2+ users
  • Number of simultaneously logged in nodes : 3 per member
  • Number of unique nodes for one account : Unlimited
  • Number of simultaneous connections : 10+
  • Number of sessions : Unlimited
  • Adding member accounts
  • Sending connection invites
  • Includes features of Add-ons
Teams
$12 /Month

$12 per Month per 1 Member Account

For collaboration

Features

  • 5+ users
  • Number of simultaneously logged in nodes : Unlimited
  • Number of unique nodes for one account : Unlimited
  • Number of simultaneous connections : Unlimited
  • Number of sessions : Custom
  • Adding member accounts
  • Sending connection invites
  • Support for one-time login tokens
  • Hardware emulation of remote devices
  • Includes features of Add-ons
Enterprise
Custom

For use in regulated industries

Features

  • Complete enterprise-level security and compliance
  • UI modification
  • White labeling
View Price Page
Service Desk
$49 /Month

$39 per technician per month billed annually

$49 per technician per month billed monthly

Features

  • Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges
  • 24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team
  • Free upgrades
  • Access to training videos, help guides and best practices
GoToAssist
$69 /User/Month

$55 per agent per month billed annually or $660.00 annually

$69 per agent per month billed monthly

Features

  • 1 Agent
  • Agent Console
  • File Transfer
  • Remote Diagnostics
  • Multi-Monitor Navigation
  • Multi-Session Support
  • Slack Integration

Add-On

  • Include Mobile Add-On: Only $20.00/Agent Monthly
  • Mobile Chat / Remote View / Remote Control* / Device Info / Camera Share
View Price Page

SCREENSHOTS

Augmented Support Screenshots
View 5 screenshot(s)
FlexiHub Screenshots
GoTo Resolve Screenshots

INTEGRATIONS

    NA
    NA
  • Slack

ALTERNATIVES

Top alternatives to Augmented Support

TeamViewer
TeamViewer
VNC Connect
VNC Connect
BeyondTrust Remote Support
BeyondTrust Remote Support
ISL Online
ISL Online
Zoho Assist
Zoho Assist

Top alternatives to FlexiHub

TeamViewer
TeamViewer
VNC Connect
VNC Connect
BeyondTrust Remote Support
BeyondTrust Remote Support
ISL Online
ISL Online
Zoho Assist
Zoho Assist