atlasLive vs Olark Comparison

atlasLive

Live Chat Software

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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Olark

Live Chat Software

4.4 565 user ratings

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Overview

Description	atlasLive is a live chat service that can be easily integrated into a website to enable healthy conversations with customers. The brand believes that conversations can be catalysts to faster sales and with an interesting array of features and it promises to cut the sales cycle to half. Apart from the live chat pop out on the website, the service also allows to follow-up with customers via SMS conversations even when they’ve left the website. It supports auto-replies for the most common questions customers ask, saving manual effort. One of the biggest advantages is that Atlas Live allows unlimited users and there is no upper limit. For businesses using LassoCRM, the tool can be easily integrated and all registrants are immediately synced for a seamless experience. Fully setting up Atlas Live on a website takes just a few hours and getting started is even easier. Read more	Olark is a live chat software developed to connect the users to the right customers with automated messages and live chatting. It is an easy to use software that enables the user to live chat with the customers to provide a more user-friendly experience. With Olark, the users get features like automated messaging, detailed visitor insights, custom pre-chat surveys, and accurately detailed reporting. It enables you to connect with the right customers at the right time by allowing you to collaborate with your teams and monitor the updates of your lead generation. It additionally provides features for agent scheduling, co browsing, and persistent chatting with your customers. Using Olark, users get a software that can be integrated with other softwares like HubSpot, HelpScout, Groove, Salesforce, Zendesk, and much more. It further enables you to manage knowledge databases, online forms, and visitor targeting. You can also manage shortcut messages and transfers using Olark. The platform provides a free trial version to test and try its features before making the actual purchase apart from a variety of premium plans to choose from. Read more
Pricing Options	Free Trial Available Starts at $495.00.	Free Trial Available Olark Offers Custom plan.
SW Score & Breakdown		94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 96% Reviews 85% Momentum 60% Popularity 88%
SaaSworthy Awards	Not Available	# 10 Highly Rated # 5 Most Popular

Features

Total Features	4 Features	8 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 1 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 5 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Installed - Windows Installed - Mac	SaaS/Web/Cloud Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	NA	Available

Reviews & Ratings

User Rating	Not Available	4.4/5 565 user ratings
Ratings Distribution	Not Available	Excellent 53.5% Very Good 34.2% Average 10.8% Poor 1% Terrible 0.5%
Review Summary	Not Available	Users generally agree that the software is easy to use, fast, reliable, and offers a wide range of features and customization options. Users also appreciate the ability to monitor visitor activity, proactive chat features, and detailed reporting and analytics. However, some users have reported issues with pricing, occasional glitches, and the need for better mobile support. Additionally, a few users have expressed concerns about privacy and security measures. Overall, Olark is considered a solid choice for businesses seeking a comprehensive live chat solution, but potential users should carefully evaluate their needs and budget before making a decision.
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Pricing

Pricing Options	Free Trial Available Starts at $495.00.	Free Trial Available Olark Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	atlasLIVE $495.00 $495.00 per month	Olark Live Chat Custom Olark Live Chat Pro Custom Olark Live Chat (Self-Service) Custom
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Alternatives

	JivoChat 4.2 Based on 146 Ratings atlasLive Vs JivoChat Crisp 4.5 Based on 149 Ratings atlasLive Vs Crisp Intercom 4.5 Based on 4448 Ratings atlasLive Vs Intercom tawk.to 4.4 Based on 372 Ratings atlasLive Vs tawk.to LiveChat 4.6 Based on 2594 Ratings atlasLive Vs LiveChat	LiveChat 4.6 Based on 2594 Ratings Olark Vs LiveChat Smartchat Olark Vs Smartchat ChatFlow247 5 Based on 1 Ratings Olark Vs ChatFlow247 LiveAgent 4.7 Based on 2506 Ratings Zendesk Chat 4.5 Based on 541 Ratings Olark Vs Zendesk Chat
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