Atera vs Spiceworks Help Desk Comparison

Remove All ADD PRODUCT Atera Spiceworks Help Desk	Remove Atera Remote Monitoring and Management Software (753 Ratings)	84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Spiceworks Help Desk Help Desk Software (25 Ratings)
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ADD PRODUCT	Remove Atera Remote Monitoring and Management Software (753 Ratings)	84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Spiceworks Help Desk Help Desk Software (25 Ratings)
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Overview

Summary

Atera is a remote monitoring and management software that provides complete visibility and control over hundreds of networks to MSPs and IT professionals in real-time. The software enables users to offer instant and exceptional IT support to their valuable customers across the globe. One of the main features of Atera is that it sends real-time notifications to users about the potential problems that may happen so that users can prepare themselves in advance. In addition, businesses can also depend on the same to receive real-time status on system resources, networking and IP monitoring, logged in customers, SQL Server, Active Directory and many other essential elements. Further, the IT automation services provided by the software also come in handy to manage a variety of administrative and maintenance tasks that can be applied to workstations and servers in no time. Atera comes with an automated Patch Management system that can be applied to individual devices and groups as per convenience. Finally, the remote maintenance capabilities offered by Atera helps out companies with their service manager, command prompt and task manager facilities. ..show more

Spiceworks Help Desk has an SWZD ticketing system with new tech stack makes the newest Help Desk Server and Cloud Help Desk application simple, easy-to-use, and faster. Keep up with user requests, track ongoing projects, and get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Tel Aviv, Israel

Austin, Texas / +1 512-346-7743

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Pro (MSP) $119 /User/Month Features Remote management, automations & scripting Windows support Remote monitoring and alerts Patch management Remote access using Splashtop (up to 2 concurrent sessions) API Access Reports Helpdesk & ticket automation Custom support addresses (up to 5) Customer support portal SLA and automated time tracking File view Contracts & invoicing Azure AD integration Audit log Mobile app (iOS & Android) Growth (MSP) $149 /User/Month Features Includes features of Pro plan, plus Mac and Linux support Remote access using AnyDesk Splashtop concurrent sessions (unlimited) Custom support addresses (up to 10 ) Advanced analytics Chat with end users Custom asset types (up to 5) File transfer (up to 15GB per month) Extended retention audit log Integrations with QuickBooks Online & Xero CSV QuickBooks Desktop export Power (MSP) $199 /User/Month Features Includes features of Growth plan, plus Custom analytics Custom support addresses (unlimited) Custom asset types (up to 20) File transfer (up to 50GB per month) Audit log - 1 year retention Data recovery Super Power (MSP) Custom Enterprise-grade services that accelerate response time Features Includes features of Power plan, plus Single sign-on (SSO) Azure AD continuous sync Private software repository Custom domain SSL for Customer Portal Tailored Atera onboarding Atera premium customer support Dedicated account manager Audit log - 7 year retention Unlimited custom analytics Custom asset types (unlimited) File transfer (up to 100GB per month) Network scanning and monitoring Business associate agreement (BAA) under HIPAA 99.9% uptime SLA%* AI Suite Professional (IT Department) $169 /User/Month Features Remote management, automations & scripting Windows, Mac and Linux support Remote monitoring and alerts Remote access using Splashtop (up to 2 concurrent sessions) Patch Management Azure AD integration Reports Ticket automation Audit log Custom support address Service portal File view and transfer (up to 15GB per month) Mobile app (iOS & Android) Expert (IT Department) $199 /User/Month Features Includes features of Professional plan, plus Remote access using Anydesk Splashtop concurrent sessions (unlimited) Chat with end users 7 preset reports Ticket auto - tagging Custom assets types (up to 5) File transfer (up to 50GB per month) Extended audit log Custom support addresses (up to 2) Master (IT Department) $239 /User/Month Features Includes features of Expert plan, plus Build your own reports Audit log - 1 year retention Custom support addresses (unlimited) Custom asset types (up to 20) File transfer (up to 80GB per month) Data recovery Enterprise (IT Department) Custom For departments who need enterprise-grade services and integrations Features Includes features of Master plan, plus Single sign-on (SSO) Azure AD continuous sync Private software repository Custom domain SSL for Service Portal Tailored Atera onboarding Atera premium customer support Dedicated account manager Audit log - 7 year retention Unlimited custom analytics Custom asset types (unlimited) File transfer (up to 100GB per month) Network scanning and monitoring Business associate agreement (BAA) under HIPAA 99.9% uptime SLA* AI Suite View Price Page	Individual Plan Free Features Unlimited Tickets Unlimited Devices Unlimited Agents Unlimited Users Unlimited Technicians Premium Support IT Community with Millions of IT Pros Team Plan Free Features Unlimited Tickets Unlimited Devices Unlimited Agents Unlimited Users Unlimited Technicians Premium Support IT Community with Millions of IT Pros Enterprise Plan Free Features Unlimited Tickets Unlimited Devices Unlimited Agents Unlimited Users Unlimited Technicians Premium Support IT Community with Millions of IT Pros Custom Plan Custom Features Unlimited Tickets Unlimited Devices Unlimited Agents Unlimited Users Unlimited Technicians Premium Support IT Community with Millions of IT Pros View Price Page

Compare Atera vs Spiceworks Help Desk

Atera

Spiceworks Help Desk

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES