Home/Help Desk Software/Atera vs Pulseway
Updated on: February 4, 2023

Compare Atera vs Pulseway

92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Atera
Atera Help Desk Software
(601 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Atera

Atera

Help Desk Software
(601 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Start Free Trial

Visit Website

Start Free Trial

Start Free Trial

Overview

Summary

Atera is a remote monitoring and management software that provides complete visibility and control over hundreds of networks to MSPs and IT professionals in real-time. The software enables users to offer instant and exceptional IT support to their valuable customers across the globe. One of the main features of Atera is that it sends real-time notifications to users about the potential problems that may happen so that users can prepare themselves in advance. In addition, businesses can also depend on the same to receive real-time status on system resources, networking and IP monitoring, logged in customers, SQL Server, Active Directory and many other essential elements. Further, the IT automation services provided by the software also come in handy to manage a variety of administrative and maintenance tasks that can be applied to workstations and servers in no time. Atera comes with an automated Patch Management system that can be applied to individual devices and groups as per convenience. Finally, the remote maintenance capabilities offered by Atera helps out companies with their service manager, command prompt and task manager facilities. ..read more

Pulseway is an RMM software, built to help MSPs and IT teams reduce down-time and set new standards for efficiency through automation. The full-featured mobile app allows IT Technicians to learn about issues and remediate them, even when they are out servicing other customers. Introduce efficiencies immediately by automating your workload so you can move from reactive to proactive working. This frees up time to deliver higher-value services to your customers, smash your SLAs and take on new customers without impacting existing ones. ..read more

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..read more

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..read more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Tel Aviv, Israel

Dublin, Ireland / +1 866 822 6566

Pleasanton, California / +1 888-900-9646

San Francisco, California / +1 415-418-7506

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Pro (MSP)
$119 /User/Month

Features

  • Remote management, automations & scripting
  • Monitoring & alerts
  • OS and software patching
  • Remote access using Splashtop
  • Helpdesk & ticket automation
  • SLA and automated time tracking
  • Contracts & invoicing
  • Customer portal
  • Mobile app
Growth (MSP)
$149 /User/Month

Features

  • Includes features of Pro plan, plus
  • Mac support
  • Unlimited Splashtop concurrent sessions
  • Multi-monitor remote access using Anydesk
  • Advanced reports Viewer
  • Up to 10 support addresses
  • API up to 600 RPM
  • Chat with your customers
  • File view and transfer up to 15GB per month
  • Quickbooks online & Xero direct integrations
  • CSV Quickbooks desktop integration
Power (MSP)
$199 /User/Month

Features

  • Includes features of Growth plan, plus
  • Customized reports and dashboards (up to 20 reports and 3 dashboards)
  • Unlimited support addresses
  • API up to 700 RPM
  • File transfer (up to 50GB per month)
  • Geo redundant database
  • Database snapshots
Professional (IT Department)
$169 /User/Month

Features

  • Remote management, automations & scripting
  • Monitoring & alerts
  • OS & software patching
  • Helpdesk & ticket automation
  • Mac agent
  • Azure AD integration
  • Remote access using Splashtop
  • Service Portal
Expert (MSP)
$199 /User/Month

Features

  • Includes features of Professional plan, plus
  • Network monitoring and scanning
  • Ticket scheduling
  • Auto-tag assignment
  • Advanced reports Viewer
  • Chat with your users
  • API up to 2000 RPM
  • Up to 2 support addresses
  • Multi-monitor remote access using AnyDesk
  • Unlimited Splashtop concurrent sessions
Master (IT Department)
$239 /User/Month

Features

  • Includes features of Expert plan, plus
  • Customized reports and dashboards (up to 20 reports and 3 dashboards)
  • Database snapshots
  • Geo-redundant database
  • API up to 4000 RPM
  • Unlimited support addresses
  • VIP support
View Price Page
Pulseway
$27 /Month

$17 per month billed 3 years

Features

  • Automation
  • Remote Control
  • Patching
  • Server Applications
  • Mobile
  • Network Monitoring
View Price Page
Free
Free

Features

  • 3 Free Agents
  • Email Ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • Predefined SLAs
  • Macros
  • Multi-language Help Desk
  • Mobile Apps
  • 24x5 Email Support
Standard
$20 /User/Month

Features

  • Includes features of Free plan, plus
  • Social & Community Channels
  • Product-based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP - Embeddable Self-service
  • 24x5 Phone Support
  • Add-On ($6 per Light Agent per Month)
Professional
$35 /User/Month

Features

  • Includes features of Standard plan, plus
  • Multi-Department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Blueprint - Basic Process Management
  • Round Robin Ticket Assignment
  • Agent Collision
  • Tasks, Events & Call Activities
  • Ticket Templates
  • Private Marketplace Extensions
  • SLA Dashboards
  • Ticket Sharing
  • Mobile SDKs
  • 24x5 Chat Support
  • Add-On ($6 per Light Agent per Month)
Enterprise
$50 /User/Month

Features

  • Includes features of Professional plan, plus
  • Live Chat
  • Zia - Artificial Intelligence
  • Help Center Customization
  • Multi-brand Help Center
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Layout Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing
  • 50 Light Agents
  • Add-On ($6 per Light Agent per Month)
View Price Page
Suite Team
$59 /User/Month

Features

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - Single
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - Up to 50
  • Unified agent workspace
  • Out-of-the-box reporting and analytics
  • Data and file storage - Standarad
  • 1,000+ apps and integrations - PreBuilt
  • Robust APIs - Standard Rate Limit
  • Online, email, and phone support from the Zendesk team
  • Onboarding and adoption guidance
Suite Growth
$99 /User/Month

Features

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - Multiple
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - Up to 100
  • Unified agent workspace
  • Out-of-the-box reporting and analytics
  • Data and file storage - Intermediate
  • 1,000+ apps and integrations - PreBuilt and Custom
  • Robust APIs - Advance Rate Limit
  • Online, email, and phone support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses - Up to 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content
Suite Professional
$125 /User/Month

Features

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - Multiple
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - Up to 500
  • Unified agent workspace
  • Out-of-the-box reporting and analytics
  • Data and file storage - Intermediate
  • 1,000+ apps and integrations - PreBuilt and Custom
  • Robust APIs - Advance Rate Limit
  • Online, email, and phone support from the Zendesk team
  • Onboarding and adoption guidance
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses - Up to 100
  • Service Level Agreement (SLA) management
  • Multilingual support and content
  • Conversation routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customizable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services
Suite Enterprise
$199 /User/Month

Features:

  • All the core elements needed for excellent customer support, and
  • Custom team roles and permissions
  • Advanced knowledge management
  • Customizable agent workspaces
  • Customizable branding for web conversations
  • Light access licenses - UP TO 1000
  • Real-time, shareable and advanced reporting and analytics
  • Sandbox environment for change management
  • Robust APIs - Enterprise Rate Limit
View Price Page

SCREENSHOTS

Atera Screenshots
View 7 screenshot(s)
Pulseway Screenshots
View 4 screenshot(s)
Zoho Desk Screenshots
View 3 screenshot(s)
Zendesk Support Screenshots
View 0 screenshot(s)

INTEGRATIONS

  • TeamViewer
  • Ninite Pro
  • IT Glue
  • Quickbooks
  • Freshbooks
  • Xero
  • Slack
  • IT Glue
  • Customer Thermometer
  • Zoho BugTracker
  • Zoho Cliq
  • RingCentral Office
  • Slack
  • Zoho PageSense
  • Twilio Flex
  • Zoho Invoice
  • Zoho Creator
  • Trello
  • Zoho CRM
  • Zoho SalesIQ
  • Zoho Analytics (Zoho Reports)
  • Google Analytics
  • Salesforce
  • Zapier
  • Zoho Projects
  • Jira
  • Zoho Social
  • Zoho Books
    NA

ALTERNATIVES

Top alternatives to Atera

Microsoft Intune
Microsoft Intune
Pulseway
Pulseway
Kaseya BMS
Kaseya BMS
N-able MSP Manager
N-able MSP Manager
Datto Backupify
Datto Backupify

Top alternatives to Pulseway

AnyDesk
AnyDesk
Kaseya BMS
Kaseya BMS
ConnectWise Control
ConnectWise Control
NinjaOne (NinjaRMM)
NinjaOne (NinjaRMM)
TeamViewer
TeamViewer