Aspect Via vs Nextiva Comparison

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Aspect Via

Call Center Software

4.5 15 user ratings

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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Nextiva

Call Center Software

4.6 2,763 user ratings

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Overview

Description	Aspect Via is a one-of-a-kind customer engagement platform that covers all the customer service bases while taking full advantage of Amazon Web Service (AWS) cloud services and infrastructure. The Aspect Via platform approach eliminates the headaches and costs of maintaining traditional, loosely coupled contact center point solutions for your call center, self-service/IVR and workforce management needs. Read more	Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience. Read more
Pricing Options	Free Trial Not Available Aspect Via Offers Custom plan.	Free Trial Not Available Starts at $18.95. Offers Custom plan.
SW Score & Breakdown	77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 81% Reviews 74% Momentum 60% Popularity 61%	94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 92% Momentum 61% Popularity 100%
SaaSworthy Awards	Not Available	# 1 Most Popular # 1 Most Searched

Features

Total Features	5 Features	8 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 2 More - Show Less	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 5 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.5/5 15 user ratings	4.6/5 2,763 user ratings
Ratings Distribution	Excellent 52.6% Very Good 42.1% Average 2.6% Poor 2.6% Terrible 0%	Excellent 74.7% Very Good 15.7% Average 4% Poor 1.3% Terrible 4.3%
Review Summary	Not Available	Overall, users appreciate Nextiva's user-friendly interface, ease of setup, and comprehensive features. They find the VoIP call quality reliable and the video conferencing capabilities satisfactory. Users also commend the helpful customer support team and extensive training resources. However, some users express concerns about occasional technical glitches, limited customization options, and pricing. Additionally, users suggest improvements in the mobile app and integrations with other business tools.
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Pricing

Pricing Options	Free Trial Not Available Aspect Via Offers Custom plan.	Free Trial Not Available Starts at $18.95. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Aspect Via Custom	Essential (Business communication) $18.95 $25.95 per user / month Professional (Business Communication) $22.95 $30.95 per user / month Enterprise (Business Communication) $32.95 $40.95 per user / month Core (Contact Centre) Custom Premium (Contact Centre) Custom Optimum (Contact Centre) Custom Ultimate (Contact Centre) Custom
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Alternatives

	Call Center Studio 4.7 Based on 63 Ratings Aspect Via Vs Call Center Studio TelebuHub Aspect Via Vs TelebuHub ipSCAPE 4.9 Based on 33 Ratings XCALLY 4.9 Based on 146 Ratings Aspect Via Vs XCALLY RingCentral Engage Digital 4.3 Based on 26 Ratings	Vonage Contact Center 4.3 Based on 55 Ratings RingCentral Contact Center 4.1 Based on 281 Ratings Dialpad Contact Center 4.3 Based on 207 Ratings Call Center Studio 4.7 Based on 63 Ratings Nextiva Vs Call Center Studio uContact 4.6 Based on 80 Ratings Nextiva Vs uContact
	View All Aspect Via Alternatives	View All Nextiva Alternatives