Aspect Via vs CloudTalk Comparison

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Aspect Via

Call Center Software

4.5 15 user ratings

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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

CloudTalk

Call Center Software

4.5 1,067 user ratings

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Overview

Description	Aspect Via is a one-of-a-kind customer engagement platform that covers all the customer service bases while taking full advantage of Amazon Web Service (AWS) cloud services and infrastructure. The Aspect Via platform approach eliminates the headaches and costs of maintaining traditional, loosely coupled contact center point solutions for your call center, self-service/IVR and workforce management needs. Read more	CloudTalk is a virtual phone system for remote sales and customer service teams. It helps businesses maintain a local presence with an international phone number and allows them to operate their virtual call center from anywhere. The system easily adapts to the needs and size of the business. The voice features help improve the customer support team with advanced features such as call queuing, call recording, short numbers or call masking. The tool’s intelligent call routing ensures that calls are routed to the right agents based on custom criteria. Businesses can boost the productivity of their staff, teams or departments with outbound call center features such as click to call, call notes, transfer, predictive dialer or agent status. CloudTalk can also be integrated with existing CRM tools, helpdesk, and e-commerce solutions. Organizations can improve the quality of their VoIP call center with detailed call statistics, agent reporting, emotion and sentiment analytics, and more features. Some other tools ensure better and easier management include security, unlimited concurrent calls, responsive web admin, and multi-language phone. Read more
Pricing Options	Free Trial Not Available Aspect Via Offers Custom plan.	Free Trial Available Starts at $25.00. Offers Custom plan.
SW Score & Breakdown	77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 81% Reviews 74% Momentum 60% Popularity 61%	95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 92% Momentum 65% Popularity 92%
SaaSworthy Awards	Not Available	# 8 Fastest Growing

Features

Total Features	5 Features	10 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 2 More - Show Less	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 7 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.5/5 15 user ratings	4.5/5 1,067 user ratings
Ratings Distribution	Excellent 52.6% Very Good 42.1% Average 2.6% Poor 2.6% Terrible 0%	Excellent 63.2% Very Good 27.6% Average 4.3% Poor 1.3% Terrible 3.7%
Review Summary	Not Available	CloudTalk is praised for its user-friendly interface, ease of setup, and extensive features. Users appreciate the call quality, reporting capabilities, and integrations with popular business tools. Additionally, CloudTalk's customer support is frequently lauded for its responsiveness and helpfulness. However, some users have reported occasional technical glitches and limitations with certain features. Overall, CloudTalk receives positive feedback for its user-friendly design, rich features, and reliable customer support.
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Pricing

Pricing Options	Free Trial Not Available Aspect Via Offers Custom plan.	Free Trial Available Starts at $25.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Aspect Via Custom	Starter $25.00 $30.00 per user / month Essential $30.00 $40.00 per user / month Expert $50.00 $60.00 per user / month Custom Custom
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Alternatives

	Call Center Studio 4.7 Based on 63 Ratings Aspect Via Vs Call Center Studio TelebuHub Aspect Via Vs TelebuHub ipSCAPE 4.9 Based on 33 Ratings XCALLY 4.9 Based on 146 Ratings Aspect Via Vs XCALLY RingCentral Engage Digital 4.3 Based on 26 Ratings	RingCentral Contact Center 4.1 Based on 281 Ratings Dialpad Contact Center 4.3 Based on 207 Ratings Call Center Studio 4.7 Based on 63 Ratings CloudTalk Vs Call Center Studio Aircall 4.4 Based on 1209 Ratings CloudTalk Vs Aircall VoxDesk CloudTalk Vs VoxDesk
	View All Aspect Via Alternatives	View All CloudTalk Alternatives