Home/Live Chat Software/Applozic vs Provide SupportUpdated on: March 28, 2024

Compare Applozic vs Provide Support

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80% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Applozic is a full-featured in-app chat platform that works with any Messaging and Web API platform. Users of the software may create, design, and access the market much more quickly, all while cultivating real relationships with customers through meaningful connections. With the in-app chat solution, developers from any sector may overcome time limitations. Users may customise and construct a completely functional chat solution for mobile and web in a short time thanks to robust developer tools, UI kit building features, and superior database and backend security. Users may even visualise their records, statistics, and security information all in one place. Users can access datasets and insights on the Central Dashboard and discuss them with their staff, as well as decrease undesirable prejudice directly through the network. Also, at every step, robust encryption protects the software against hackers, unauthorised alterations, and spies. Marketplaces, healthcare, live-streaming, education, on-demand services, social communities, and education developers can all benefit from Applozic. ..show more

Provide Support allows its users to add live chat on their websites and provide instant support to their customers. Users can set up live chat in three steps. It provides a downloadable operator console and a mobile app with a set of audio and visual alerts for any incoming requests. It's possible to view all customer information on one screen, look them up on a map and proactively engage new website visitors. Users can customize the live chat window color to match their website design and add their company greeting message and operator photos. Its chat forms have the functionality to let users collect only the data they need from their users. Live chat can integrate with popular platforms such as WordPress, Magento, Joomla, Shopify, and other leading Content Management Systems (CMS). Provide Support live chat software is available for Mac OS, Windows, Linux, iOS and Android, as well as through a web interface. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Palo Alto, California / (+1) (310) 909-7458

New York, New York / +1 888-777-9930

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter Plan
$99 /Month

$99 /month billed Annually or $129 /month billed Monthly

Upto 5000 active chat users/month

Features

  • 1-1 and Group Messaging
  • Bot Integration
  • Platform APIs
  • Knowledge Base, Email Support
  • Rich Interactive Messaging
  • Message Broadcasting
  • Encryption and Security
  • Moderation Tools

Add-Ons

1. Booster Pack : $50 /month (For every 5000 additional users)

  • Buy affordable booster packs when you cross the threshold MAU of your plan

2. Integration Assistance : $499 (One-Time)

  • Support Hours: 12 AM to 12 PM PT (Mon - Fri)
  • Email/Slack/LiveChat Supoort Allowance: 30 Days (During Support Hours)
  • Overall Remote Session Allowance: 10 Hours
  • Book Support session at least 1 day on advance

3. Priority Support Program : $499 /month

  • Dedicated support channels via phone, skype for immediate resolution.
Custom Plan
Custom

Applozic offers everything enterprises need to run IP-Messaging at scale. Get in touch for details.

Features

  • Account Management
  • Volume Discounts
  • Dedicated Support
  • Dedicated Server Hosting

Contact the vendor to get the latest pricing details.

View Price Page
Small Business
$15 /Month

$99 billed Yearly

Features

  • 1 seat
  • All features included
  • Branding free
Free
Free

Features

  • Unlimited seats
  • All features included
Corporate
$30 /Month

$198 billed Yearly

Features

  • 3 seats
  • All features included
  • Branding free
Enterprise
$60 /Month

$396 billed Yearly

Features

  • 10 seats
  • All features included
  • Branding free
View Price Page

SCREENSHOTS

Applozic Screenshots
View 2 screenshot(s)
Provide Support Screenshots
View 6 screenshot(s)

INTEGRATIONS

    NA
  • WordPress
  • Joomla
  • Drupal
  • BigCommerce
  • Volusion
  • MailChimp
  • OpenCart
  • PrestaShop
  • GetResponse
  • Squarespace
  • X-Cart
  • Weebly
  • WooCommerce
  • PinnacleCart
  • Google Analytics
  • AmeriCommerce
  • Shopify

ALTERNATIVES

Top alternatives to Applozic

CometChat
CometChat
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom

Top alternatives to Provide Support

Zendesk Support
Zendesk Support
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom