Home/Remote Access Software/AnyDesk vs RescueAssistUpdated on: March 29, 2024

Compare AnyDesk vs RescueAssist

84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
GoTo Resolve
GoTo Resolve Remote Access Software (339 Ratings)
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84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
GoTo Resolve

GoTo Resolve

Remote Access Software (339 Ratings)
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Overview

Summary

Anydesk is a secure and intuitive software that helps connect a computer from anywhere and anytime. It ensures reliable remote desktop connections so that users can work seamlessly without wasting any time. It allows users to provide amazing customer service and fast solutions from any location. AnyDesk can be run on platforms like Windows, MacOs, Linux, FreeBSD, iOS or Android with no extra charges. Users can enjoy the best experience with 60 fps on local networks and most internet connections. It’s the perfect app for software vendors or app developers who can offer remote support and monitoring to solve customer issues from a central office. Users can easily connect from everywhere on any device using unattended access. About performance, DeskRT is a smart codec that forms the very foundation of the software. It compresses and transfers image data between computers smoothly. The Banking standard TLS 1.2 technology protects the computer from any unauthorized access. ..show more

RescueAssist (formerly GoToAssist) is a platform used to support customers with a simple plugin. Start a support session and send files in a live or unattended support session. Host up to 15 sessions simultaneously per technician. It integrates with Slack. Remote Teams, Small, Medium and Large companies make use of the software. ..show more

GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. ..show more

Features

Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.

Feedback Collection Helps in collecting feedback from users to assess the support

File Transfer Allows sending and receiving files

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

Screen Sharing Enables remote participants to see your desktop that allows better collaboration

Session Recording Enables one to record remote access, support sessions, and meetings

Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Stuttgart, Germany / +49 711 184270 00

Boston, MA / 1 855 263 2838

Boston, Massachusetts / 1 855 263 2838

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Solo
$14.9 /Month

Free For 6 Months

Features

  • 1 licensed user with 3 login devices
  • 1 outgoing connection
  • Up to 100 managed devices (Unattended Access)
  • Unlimited devices to connect to (Interactive Access)
  • Feature set for individuals
  • Mobile device support
Standard
$29.9 /Month

Free For 6 Months

Features

  • 20 licensed users in a team
  • Starts with 1 outgoing connection
    (add up to 20)
  • Up to 500 managed devices (Unattended Access)
  • Unlimited devices to connect to (Interactive Access)
  • Standard user management
  • Custom client generator
  • Mobile device support
  • Mobile device management included
Advanced
$79.9 /Month

Free For 6 Months

Features

  • 100 licensed users in a team
  • Starts with 2 concurrent connections (add up to 50)
  • Up to 1000 managed devices (Unattended Access)
  • Unlimited devices to connect to (Interactive Access)
  • Advanced user management
  • Custom client generator
  • Command line interface
  • Mass deployment (MSI)
  • Group policies
  • Phone support
  • Mobile device support
  • Mobile device management included
Ultimate
Custom

Features

  • Mobile Device Support (Android & iOS)
  • Managed Devices (Unattended Access) - 2000
  • Managed Devices (Add-on available)
  • Switch Side on Session
  • File Transfer
  • Remote Restart
  • Remote Printing
  • TCP-Tunneling
  • Wake-On-LAN
  • Custom Alias
  • Namespace (Add-on)
  • Custom Client
  • Custom Branding
  • REST API
  • Address Book - Unlimited address books & entries
  • Session Recording
  • Session Logging - Available online for the organization
  • Command Line Interface
  • Group Policies
  • Deployment Options via MS Package
  • Two-Factor Authentication
  • Remember Session Settings
  • Custom Session Permission Profiles
  • Permission Management on my.anydesk II - customization
  • Disable Auto Update
  • Auto Disconnect
  • Privacy Mode
  • AnyDesk On-Premises
  • Single Sign-On (SSO)
  • User management - Customization
  • Text chat
  • Whiteboard
  • Session Invitation
  • Help Center
  • Active tech support
  • Phone Support
  • Customer Success Manager
View Price Page
RescueAssist
$69 /Month

per Technician

Features

  • Web Console
  • File Transfer
  • Remote Diagnostics
  • Multi-Monitor Navigation
  • Multi-Session Support
  • Slack integration

Add-ons

  • Mobile Add-On : Only $20 per Agent Monthly
View Price Page
Service Desk
$49 /Month

$39 per technician per month billed annually

$49 per technician per month billed monthly

Features

  • Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges
  • 24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team
  • Free upgrades
  • Access to training videos, help guides and best practices
GoToAssist
$69 /User/Month

$55 per agent per month billed annually or $660.00 annually

$69 per agent per month billed monthly

Features

  • 1 Agent
  • Agent Console
  • File Transfer
  • Remote Diagnostics
  • Multi-Monitor Navigation
  • Multi-Session Support
  • Slack Integration

Add-On

  • Include Mobile Add-On: Only $20.00/Agent Monthly
  • Mobile Chat / Remote View / Remote Control* / Device Info / Camera Share
View Price Page

SCREENSHOTS

AnyDesk Screenshots
View 5 screenshot(s)
RescueAssist Screenshots
View 3 screenshot(s)
GoTo Resolve Screenshots

INTEGRATIONS

    NA
  • Slack
  • Slack

ALTERNATIVES

Top alternatives to AnyDesk

ZooM SFA
ZooM SFA
Zoho Assist
Zoho Assist
VNC Connect
VNC Connect
TeamViewer
TeamViewer
BeyondTrust Remote Support
BeyondTrust Remote Support

Top alternatives to RescueAssist

GoTo Resolve
GoTo Resolve
TeamViewer
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VNC Connect
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ISL Online
ISL Online