Home/Incident Management Software/Amixr vs AlertOpsUpdated on: March 29, 2024

Compare Amixr vs AlertOps

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80% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Amixr software is an Developer friendly Alert Management tool used to manage incidents. Manage Escalations with make team to back you up. Optimize On-Call Schedules to avoid midnight notifications. It integrates with Slack. Small, Medium and Large companies make use of the software. ..show more

AlertOps is a real-time, smart, automated incident management solution that integrates everything you need to quickly analyse, react, communicate, resolve, and improve issues within your system. With AlertOps, you can make use of strong no-code setup features like escalating alerts across service teams, enriching alerts and mapping custom data through Open API, and integrating with ITSM and ChatOps tools for simple collaboration and resolution. AlertOps dynamically routes alerts depending on time of day, issue type, customer or support history. It generates, closes, and amends tickets automatically or with a single click and you can use preset rules and sequences to trigger templated stakeholder notifications. To detect, prioritise, and handle issues, you can easily integrate with monitoring, ITSM, and ChatOps technologies with AlertOps. Users can use AlertOps’s open API to enhance their notifications and automate processes without having to write any code. It also offers flexible On-Call schedules that enable your company to notify the appropriate personnel at the appropriate time. Additionally, the platform offers enterprise reporting and dashboards that let you monitor team and business performance. ..show more

Features

Audit Trail A record of changes made in chronological order of a user or activity

Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time

CAPA Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.

Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption

Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.

Incident Prioritization Sets priority levels by considering the severity and impact of incidents

Incident Reporting Helps in recording details of any unusual event that might occur at a project or job

Real-time Dashboard Provides easy visualization of the latest data

Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps

Safety Management Precautionary measure to ensure the risks are estimated and mitigated

Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Sunnyvale, CA

Bloomingdale, Illinois / +1 844-292-8255

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • Up to 4 Amixr Users
  • 99.9% SLA
  • 10 SMS/team per day
  • 5 Phone calls/team per day
  • Escalations
  • Grouping
  • Simple On-Call Schedules
Team
$8 /User/Month

Features

  • Up to 6 Amixr Users
  • 99.9% SLA
  • 100 SMS/team per week
  • 30 Phone calls/team per week
  • Escalations
  • Grouping
  • On-Call Schedules
  • Site Reliability Engineering tools
  • Reports
Business
$28 /User/Month

Features

  • Unlimited Amixr Users
  • 99.99% SLA
  • 300 SMS/user per week
  • 100 Phone calls/user per week
  • Escalations
  • Grouping
  • On-Call Schedules
  • Site Reliability Engineering tools
  • Reports
  • HeartBeat Monitoring
  • Custom integration upon request
  • Artificial Intelligence
  • 24/7 Support
Enterprise
Custom

Features

  • On-Premises
  • Custom workflow
  • Reports
  • Integration with internal systems
  • SLA
  • Dedicated Engineer
View Price Page
Starter Pack
Free

Easy on-call scheduling, unlimited API calls, enriched alerts & online help

Features

  • Mobile App (iOS/Android)
  • E-mail and Push Notifications : Unlimited
  • SMS and Voice Notifications (US/Canada) : 125 SMS / 25 Voice
  • account-wide
  • SMS and Voice Notifications (International) : 75 SMS / 25 Voice
  • account-wide
  • Team-Based Organization : Unlimited
  • Advanced On-Call Scheduling
  • Automated Escalations
  • No-Code Open API
  • Monitoring Integrations
  • ChatOps Integrations
  • Advanced Permissions
  • Role-Based Security : Preset Roles
  • Billing Administration User
  • Alert Prioritization and Deduplication
  • Enriched Alerts
  • Alert Lifecycle Tracking
  • API Requests : Unlimited
  • Data Retention : 3 Months
  • Help Center (Online)
Standard
$8 /User/Month

Alerting and on-call scheduling for small teams (up to 10 users)

Features

  • Mobile App (iOS/Android)
  • E-mail and Push Notifications : Unlimited
  • SMS and Voice Notifications (US/Canada) : Unlimited
  • SMS and Voice Notifications (International) : 25 Phone & 25 SMS Notifications per user / month (additional notifications are $0.35 per notification)
  • Team-Based Organization : Unlimited
  • Advanced On-Call Scheduling
  • Automated Escalations
  • No-Code Open API
  • Monitoring Integrations
  • ChatOps Integrations
  • Advanced Permissions
  • Role-Based Security : Preset Roles
  • Billing Administration User
  • Alert Prioritization and Deduplication
  • Enriched Alerts
  • Downloadable Reports
  • Alert Lifecycle Tracking
  • API Requests : Unlimited
  • Data Retention : 3 Months
  • Help Center (Online)
  • Chat and Email Support
Premium
$18 /User/Month

Advanced incident response automation for teams

Features

  • Mobile App (iOS/Android)
  • E-mail and Push Notifications : Unlimited
  • SMS and Voice Notifications (US/Canada) : Unlimited
  • SMS and Voice Notifications (International) : Unlimited
  • Heartbeat Monitoring
  • Team-Based Organization : Unlimited
  • Advanced On-Call Scheduling
  • Automated Escalations
  • No-Code Open API
  • Monitoring Integrations
  • ChatOps Integrations
  • ITSM and Outbound Integrations
  • Advanced Permissions
  • Role-Based Security : Preset Roles
  • Billing Administration User
  • Single Sign-On (SSO)
  • Live Call Routing Phone Number : $10 per number/month (1 number free)
  • US/Canada Live Call Routing : $0.10 per min (100 minutes free/month)
  • International Live Call Routing : $0.35 per min
  • Alert Prioritization and Deduplication
  • Workflows (Customized Workflows) : Limited
  • Alert Delay and Suppression
  • Central Notification Rules
  • Dynamic Routing
  • Enriched Alerts
  • Incident Opt-Out
  • Custom Alert Mapping
  • Custom Actions
  • Downloadable Reports
  • Alert Lifecycle Tracking
  • Operations Dashboard
  • Alert and Notification Reports
  • Incident Management Reports
  • API Requests : Unlimited
  • Data Retention : 1 Year
  • Help Center (Online)
  • Chat and Email Support
Enterprise
$27 /User/Month

Major incident management for enterprise needs

Features

  • Mobile App (iOS/Android)
  • E-mail and Push Notifications : Unlimited
  • SMS and Voice Notifications (US/Canada) : Unlimited
  • SMS and Voice Notifications (International) : Unlimited
  • Heartbeat Monitoring
  • Team-Based Organization : Unlimited
  • Advanced On-Call Scheduling
  • Automated Escalations
  • No-Code Open API
  • Monitoring Integrations
  • ChatOps Integrations
  • ITSM and Outbound Integrations
  • Advanced Permissions
  • Role-Based Security : Unlimited Customizable Roles
  • Billing Administration User
  • Single Sign-On (SSO)
  • Stakeholder Communications
  • Live Call Routing Phone Number : $10 per number/month (1 number free)
  • US/Canada Live Call Routing : $0.10 per min (100 minutes free/month)
  • International Live Call Routing : $0.35 per min
  • Alert Prioritization and Deduplication
  • Workflows (Customized Workflows) : Unlimited
  • Alert Delay and Suppression
  • Central Notification Rules
  • Dynamic Routing
  • Dynamic Grouping
  • Enriched Alerts
  • Incident Opt-Out
  • Custom Alert Mapping
  • Custom Actions
  • Manual Alerting
  • Message Templates
  • Conference Bridge Access
  • Downloadable Reports
  • Alert Lifecycle Tracking
  • Operations Dashboard
  • Alert and Notification Reports
  • Incident Management Reports
  • API Requests : Unlimited
  • Data Retention : Unlimited
  • Help Center (Online)
  • Chat and Email Support
  • 24x7 Critical Response Support
  • Extended Proof of Concept
  • White-Glove Onboarding
Custom
Custom

The software offers Custom pricing plan on basis of request.

  • Non-Production Environment
  • Extended Proof of Concept
  • White-Glove Onboarding
View Price Page

SCREENSHOTS

Amixr Screenshots
View 1 screenshot(s)
AlertOps Screenshots

INTEGRATIONS

  • Grafana
  • New Relic Alerts
  • Datadog APM
  • PagerDuty
  • Zabbix
  • Sentry
  • SolarWinds Service Desk
  • Panopta
  • Rackspace CDN
  • Microsoft Teams
  • Netcrunch
  • Splunk Cloud
  • Statuspage
  • New Relic APM
  • GitHub
  • Grafana
  • Errorception
  • Microsoft Azure
  • AppDynamics
  • Zendesk Support
  • LogicMonitor
  • Nagios XI
  • Zabbix
  • Monitis
  • StatusCake
  • Observium
  • Airbrake
  • Freshdesk
  • Datadog APM
  • Moogsoft
  • Freshservice
  • Cherwell Asset Management
  • Spiceworks Network Monitor
  • Uptime Robot
  • Dynatrace
  • Server Density
  • PRTG Network Monitor
  • Sumo Logic
  • Jira

ALTERNATIVES

Top alternatives to Amixr

PagerDuty
PagerDuty
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AlertOps
AlertOps
OnPage
OnPage
Opsgenie
Opsgenie

Top alternatives to AlertOps

PagerDuty
PagerDuty
Opsgenie
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xMatters
xMatters
OnPage
OnPage
Moogsoft
Moogsoft