Home/Call Center Software/Ameyo Engage vs ZIWOUpdated on: March 29, 2024

Compare Ameyo Engage vs ZIWO

82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
ZIWO
ZIWO Call Center Software (66 Ratings)
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82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
ZIWO

ZIWO

Call Center Software (66 Ratings)
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Overview

Summary

Ameyo Engage is an online contact centre service provider that helps businesses in creating a call centre, orchestrating communication with customers and sorting out their problems, efficiently. Advanced computer telephony capabilities and features loaded within, helps businesses to get their First Call Resolution (FCR) and connect rate enhanced in real-time. It also helps to boost customer wise satisfaction levels by automating the inbound call routing facility to the right agents. Ameyo Engage offers a great variety of effective tools and technology, making the agents’ life a lot easy without reducing the quality of their customer service. In addition, real-time integration facilities available with external tools, like Sugar CRM, Freshdesk, Zoho and more, enable companies to never lose the context of any conversation and proceed adequately. Dashboards and custom reports available within can be used to measure and monitor conversations between agents and customers. Ameyo Engage is a PCI DSS compliant software and works under ISO/IEC 27018 and ISO 27001 Certified cloud-based environment, ensuring complete data security. ..show more

ZIWO is a comprehensive call centre management software that provides companies with a straightforward solution to communicate with their clients and customers via Phone, WhatsApp and SMS from a single platform. The software comes loaded with an advanced call masking tool that enables users to connect their customers with external partners without revealing anybody’s contact details or other private information as well. Users can also leverage ZWIO to monitor calls from customers and get real-time business related feedback in an efficient manner. Call tracking also helps marketing and sales teams to measure the success rate of individual campaigns and optimise future initiatives accordingly. Moreover, remote agents also get to connect with customers via call routing facilities, besides utilising other standard features like call tracking and recording as well. Ultimately, businesses can also depend on the same to increase ROI and optimise agent wise productivity levels with an automated outbound campaign feature made available to them. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Sunnyvale, California

Dubai , UAE / (+971) 4 512 62 26

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Ameyo Engage
Custom

Features

  • Inbound and Outbound
  • Smart Routing
  • Agent Empowerment
  • Business Integrations
  • Reporting and Monitoring
  • Security
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ZIWO
$109 /User/Month

$109 per agent per month billed monthly

Features

  • Manage calls
  • Collaborate
  • Business benefits
  • Dashboard / Management
  • Integrations and API
  • Sending SMS & Whatsapp (coming soon)
  • Agent Mobile App (coming soon)
  • Emotion analysis (coming soon)
  • Selfcare Manual (coming soon)
  • Customer Support
View Price Page

SCREENSHOTS

Ameyo Engage Screenshots
ZIWO Screenshots

INTEGRATIONS

  • Freshdesk
  • Salesforce
  • Freshdesk
  • Bitrix24
  • Salesforce

ALTERNATIVES

Top alternatives to Ameyo Engage

TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo
Bright Pattern
Bright Pattern

Top alternatives to ZIWO

TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo
Bright Pattern
Bright Pattern