Home/Call Center Software/Ameyo Engage vs eVoiceUpdated on: March 28, 2024

Compare Ameyo Engage vs eVoice

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82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Ameyo Engage is an online contact centre service provider that helps businesses in creating a call centre, orchestrating communication with customers and sorting out their problems, efficiently. Advanced computer telephony capabilities and features loaded within, helps businesses to get their First Call Resolution (FCR) and connect rate enhanced in real-time. It also helps to boost customer wise satisfaction levels by automating the inbound call routing facility to the right agents. Ameyo Engage offers a great variety of effective tools and technology, making the agents’ life a lot easy without reducing the quality of their customer service. In addition, real-time integration facilities available with external tools, like Sugar CRM, Freshdesk, Zoho and more, enable companies to never lose the context of any conversation and proceed adequately. Dashboards and custom reports available within can be used to measure and monitor conversations between agents and customers. Ameyo Engage is a PCI DSS compliant software and works under ISO/IEC 27018 and ISO 27001 Certified cloud-based environment, ensuring complete data security. ..show more

eVoice is a telecommunication service that provides toll-free local numbers, text and video calling facilities to its users. This business phone system allows organisations of all kinds to forward and route calls to the desired person or department as per convenience. It comes packed with excellent features catering to smooth business management. Thus allowing subscribers to get access to their voicemails virtually across all devices, besides helping agents stay present for each call and never miss important inquiries. Moreover, the text transcription facility provided by the same minimises disturbances during important work meetings and calls. An auto-assistant comes connected with each number that helps receive all calls professionally, imparting relevant information. Ultimately, with a plethora of advanced features like voicemail, mobile app, phone system settings and inbound call management facilities, eVoice turns out to be a dependable service for businesses of all types. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Sunnyvale, California

Los Angeles, California / (877) 581-5789

API

N/A

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Ameyo Engage
Custom

Features

  • Inbound and Outbound
  • Smart Routing
  • Agent Empowerment
  • Business Integrations
  • Reporting and Monitoring
  • Security
View Price Page
eVoice Lite
$7.5 /User/Month

$14.99 billed monthly

$149.90 billed yearly

Features

  • 2 users
  • 350 minutes per month
  • 6 toll-free or local numbers
  • Unlimited extensions
eVoice Unlimited
$19.5 /User/Month

$78.00 billed monthly

$780.00 billed yearly

Features

  • 4 users
  • Unlimited minutes
  • 12 toll-free or local numbers
  • Unlimited extensions
  • Inbound online faxing
eVoice Unlimited Plus
$19 /User/Month

$114.00 billed monthly

$1140.00 billed yearly

Features

  • 6 users
  • Unlimited minutes
  • 18 toll-free or local numbers
  • unlimited extensions
  • inbound online faxing
eVoice Unlimited Pro
$18 /User/Month

$180.00 billed monthly

$1140.00 billed yearly

Features

  • 10 users
  • Unlimited minutes
  • 30 toll-free or local numbers
  • unlimited extensions
  • inbound online faxing
Live Receptionist Standard
$129.95 /Month

Features

  • 50 Live Receptionist minutes
  • 2000 eVoice minutes
Live Receptionist Plus
$179.95 /Month

Features

  • 100 Live Receptionist minutes
  • 2000 eVoice minutes
Live Receptionist Pro
$399.95 /Month

Features

  • 250 Live Receptionist minutes
  • 2000 eVoice minutes
View Price Page

SCREENSHOTS

Ameyo Engage Screenshots
eVoice Screenshots
View 1 screenshot(s)

INTEGRATIONS

  • Freshdesk
  • Salesforce
    NA

ALTERNATIVES

Top alternatives to Ameyo Engage

TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo
Bright Pattern
Bright Pattern

Top alternatives to eVoice

Alteon VA
Alteon VA
RingCentral Office
RingCentral Office
Grasshopper
Grasshopper
TalkDesk
TalkDesk
CloudTalk
CloudTalk