Amazon Lex vs Google Cloud Dialogflow Comparison

Remove All ADD PRODUCT Amazon Lex Google Cloud Dialogflow	Remove Amazon Lex Bot Platforms Software (29 Ratings)	Remove Google Cloud Dialogflow Bot Platforms Software (25 Ratings)
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ADD PRODUCT	Remove Amazon Lex Bot Platforms Software (29 Ratings)	Remove Google Cloud Dialogflow Bot Platforms Software (25 Ratings)
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Overview

Summary

Amazon Lex is an AI Chatbot solution that helps app developers build conversational interfaces using voice and text. Advanced deep learning features like automatic speech recognition (ASR) and natural language understanding (NLU) provided by the software can convert speech into text in real-time, besides helping users to understand the intent of the text. This way users get to create lifelike conversational interactions and highly engaging customer experiences as well. Amazon Lex offers an easy-to-use console that allows users to get their own conversational interface or chatbot generated within minutes. Moreover, they can also build, check and deploy individual chatbots across multiple platforms and channels with ease. Being a fully managed solution Amazon Lex does not require any additional hardware or infrastructure to power the bot. Moreover, the platform also offers a variety of built-in integration with Amazon CloudWatch, Amazon Cognito, Amazon DynamoDB and AWS Lambda, helping out users with various app development processes. ..show more

Google Cloud Dialogflow is a conversational AI based platform that helps companies streamline effective and understandable conversations with their loyal customers. The platform is powered by Google’s leading AI inclusive of powerful chatbots and voice bots. Thus enabling companies to deliver natural customer experiences with the help of virtual agents that supports multi-turn conversations in an efficient manner. Moreover, visual builders and prebuilt agents made available within Google Cloud Dialogflow helps out companies with seamless interface generation, reducing the development time from days to minutes. This way companies also gets to deploy multiple chat interfaces across their contact centre and digital channels, including messaging services of their own. Other notable features include seamless virtual agent management using end-to-end CI/CD pipelines, through versioning and continuous evaluation of flow-based modules. Thus facilitating scaling up to 40,000 intents and 20 independent flows for each agent. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Seattle, Washington

N/A

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Amazon Lex Others Free : 10,000 text requests and 5,000 speech requests per month for free for the first year. Pay for usage : Bot at $0.004 per voice request, and $0.00075 per text request Features High quality speech recognition and natural language understanding Multi-turn conversations Utility Prompts Integration with AWS Lambda Connect to Enterprise Systems One-click Deployment to Multiple Platforms Powerful Lifecycle Management Capabilities Intent Chaining 8 kHz Telephony Audio Support View Price Page	Dialogflow CX Custom Features Multilingual support: 30+ languages and variants supported Analytics Advanced performance dashboards Data export to custom dashboards State-based visualizations Omnichannel integration Integration across digital channels, including web, mobile, messenger, etc. Advanced one-click telephony integration Prebuilt agents: 9 production-ready agents for use cases across industries: telco, retail, financial services, travel, and more Advanced AI State-of-the-art BERT-based natural language understanding (NLU) models Cutting-edge speech recognition and speech synthesis models Visual flow builder: Reduce development time by 30% with an intuitive visual builder for visual state machine State-based models: Reuse intents and intuitively define transitions and data conditions Supplemental questions: Models capable of easily defining and detecting minor conversation detours Native IVR settings: Supports settings like DTMF, live agent handoff, barge-in, speech timeouts Flow-based modules Supports up to 20 independent conversation flows with 40,000 intents Shared intents and training phrases across flows Testing Advanced multi-turn simulator Create and manage test cases for continuous evaluation End-to-end management Flow-level versions and environments support for testing and deployment Experiments and traffic-splitting natively supported Dialogflow ES (Essentials) Custom Features Multilingual support: 30+ languages and variants supported Analytics Performance dashboards Data export to custom dashboards Omnichannel integration Integration into popular channels like Google Assistant, Slack, Twitter, etc. One-click telephony integration Prebuilt agents: 40+ template agents for building conversations for dining out, hotel booking, navigation, IoT, etc.industries: telco, retail, financial services, travel, and more Advanced AI State-of-the-art BERT-based natural language understanding (NLU) models Cutting-edge speech recognition and speech synthesis models Visual flow builder: Form-based bot builder State-based models: Flat data model for simple use cases Supplemental questions: Not supported Native IVR settings: Not supported Flow-based modules Supports up to 10 sub-agents with as many as 20,000 intents Intents and training phrases not shared across sub-agents Testing Standard simulator Test cases not supported End-to-end management Basic versions/environments support Experiments and virtual agent evaluation not supported View Price Page

Compare Amazon Lex vs Google Cloud Dialogflow

Amazon Lex

Google Cloud Dialogflow

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

ALTERNATIVES