Home/Contact Center Operations Software/Aloware vs Ozonetel CloudAgentUpdated on: March 29, 2024

Compare Aloware vs Ozonetel CloudAgent

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Overview

Summary

Aloware is a phone system software that supports calls and texts. It is a no-hardware replacement for the user's PBX and has a customizable call manager that connects to their CRM & helpdesk. The tool offers progressive diallers and smart queues and callbacks for minimized customer on-hold time. Two-way business texting and IVR toolset with recording are available. The tool also features a live dashboard updated in real-time with data such as key performance indicators. There are workflows and actions can be set to be triggered on many events. Form capture is another feature facilitating lead intake/outreach automation and the Contact manager functions like a limited functionality CRM. Team management is available with the capability to handle unlimited users and agents. Users can also create view-only reports and have access to advanced routing based on simultaneous and sequential rules. Moreover, an open API creates many integration possibilities. ..show more

Ozonetel CloudAgent is a call centre monitoring software designed for performing the most critical challenges relevant to the place. This includes managing high call volumes, slashing costs and accelerating responsiveness. It is mainly aimed at boosting sales and customer service agent performance while providing full control and visibility to managers. There are several products by Ozonetel CloudAgent out of which the most innovative and sought-after solutions include a modern IVR for a proactive experience of inbound calling, CRM integrations with software like Salesforce and Hubspot and leading industry features like advanced sentiment analysis, ACD and smart routing. AI-bots look after L1 queries while the sticky agents feature autoroutes pre-existing customers to the same agents to retain their loyalty. The AI-bots also enable rapid wrapping up of calls and chats. The software offers multiple methods for routing calls which in turn ensures that every query is answered and handled by an expert in the respective field. Customer journeys are auto tracked uniformly within the client’s CRM to facilitate a unified view of each of them. Thus, with Ozonetel CloudAgent, call centres get to focus on the real work of receiving and solving queries without worrying about other issues. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Encino, CA - 91436 / +1 818-740-5020

Wilmington, Delaware / +1 559-888-7084

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • Local Calls: $0.035 Cents per Minute
  • Toll-free Calls: $0.0525 Cents per Minute
  • SMS: $0.0175 per SMS
  • Unlimited Agents
  • Chat and Email Support
Business
$250 /Month

Features

  • Local Calls: $0.03 per Minute
  • Toll-free Calls: $0.045 per Minute
  • SMS: $0.015 per SMS
  • Unlimited Agents
  • Phone, Chat and Email Support
View Price Page
Ozonetel CloudAgent
Custom

Features

  • IVR Flexibility
  • CRM Integration
  • Smart Routing & Distribution
  • Live Monitoring
  • Reports
  • Call Recordings
  • Multiple Auto Dialer Options
  • Outbound IVR
View Price Page

SCREENSHOTS

Aloware Screenshots
View 7 screenshot(s)
Ozonetel CloudAgent Screenshots

INTEGRATIONS

  • Freshdesk
  • Front
  • HubSpot CRM
  • Slack
  • Salesforce
  • Pipedrive CRM
  • Zapier
  • Kapture CX
  • Zoho CRM
  • Freshdesk
  • HubSpot CRM
  • Salesforce
  • LeadSquared CRM

ALTERNATIVES

Top alternatives to Aloware

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Top alternatives to Ozonetel CloudAgent

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VAANI
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