Home/Contact Center Operations Software/Aircall vs RingCentral OfficeUpdated on: March 28, 2024

Compare Aircall vs RingCentral Office

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Overview

Summary

Aircall Call Centre software is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, live chat, and eCommerce software to predict customer requirements on every call, helping businesses enhance their efficiency. Aircall is a useful cloud-based phone calling system and a call center solution to handle modern-day businesses effectively. It is a voice platform that ensures seamless service with productivity and helpdesk tools. Aircall is a great platform that helps businesses to run smoothly by supporting their sales team. It offers efficient and clear communication with the customers through deep insights and real-time analytics. And through its industry-leading call center features, customer relationships are enhanced. It assists businesses in making the phone calling process easy, accessible and transparent for the users. Businesses that use Aircall can receive advanced analytics and track the performance of their team’s and agent’s productivity. Moreover, they can check the team activity promptly on the live feed with an existing help desk and CRM feature that strengthens the understanding process. It is a flexible voice solution for businesses with custom, professional, and essentials pricing strategies. ..show more

RingCentral Office is a robust communication and collaboration platform that enables seamless communication between in house employees and clients over messages, videos and calls. The platform simplifies users’ workflow by providing them with an easy way to forward team-specific messages, share files and manage tasks on the go. It helps to reduce email clutter by creating dedicated threads and folders for individual teams, projects and topics. Users can even streamline their work by inviting their partners and customers to join in conversations as per need. RingCentral Office also enables employees to make flawless HD quality video and audio calls to individual colleagues, partners or customers. The platform abides by enterprise-grade security without any compromise, to facilitate the proper safety of audio and video calls. RingCentral Office offers 99.999% uptime SLA so that users get to receive maximum calls. Moreover, it even allows real-time integration with appropriate external tools, assuring better decision making. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

New York, New York / +1 888-240-6923

Belmont , California / +1 877-989-5460

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Essentials
$30 /User/Month

$30 per user per month billed yearly

Features

  • Unlimited inbound calls (toll-free excluded)
  • 50+ Integrations and API access
  • Collaboration features
  • IVR
  • Voicemail
  • Click-to-Dial
  • Phone support
Professional
$50 /User/Month

$50 per user per month billed yearly

Features

  • Includes features of Essentials plan, plus
  • Salesforce integration
  • Advanced analytics and reporting
  • Live call monitoring
  • Call tagging & dispositioning
  • Advanced support features including queue call back
  • Advanced sales features including Power Dialer
  • Dedicated account manager
Custom
Custom

Features

  • Includes features of Professional plan, plus
  • Custom analytics
  • Unlimited outbound calls *
  • Custom onboarding
  • Access to API developer support
  • Service-level agreement (SLA)
View Price Page
Essentials
$29.99 /User/Month

Features

  • Unlimited phone calls within the US and CA
  • Toll-free or local number
  • 100 toll-free minutes per month
  • Voicemail-to-text
Standard
$34.99 /User/Month

Features

  • Up to 4 people per meeting
  • Unlimited phone calls within the US and CA
  • Unlimited audio meetings
  • Unlimited video conferencing (up to 4 people per meeting)
  • Toll-free or local number
  • 1,000 toll-free minutes per month
  • Voicemail-to-text
  • Unlimited internet fax
Premium
$44.99 /User/Month

Features

  • Up to 100 people per meeting
  • Unlimited phone calls within the US and CA
  • Unlimited audio meetings
  • Unlimited video conferencing (up to 100 people per meeting)
  • Toll-free or local number
  • 2,500 toll-free minutes per month
  • Voicemail-to-text
  • Unlimited internet fax
  • Automatic call recording
Ultimate
$59.99 /User/Month

Features

  • Up to 200 people per meeting
  • Unlimited phone calls within the US and CA
  • Unlimited audio meetings
  • Unlimited video conferencing (up to 200 people per meeting)
  • Toll-free or local number
  • 10,000 toll-free minutes per month
  • Voicemail-to-text
  • Unlimited internet fax
  • Automatic call recording
View Price Page

SCREENSHOTS

Aircall Screenshots
View 3 screenshot(s)
RingCentral Office Screenshots

INTEGRATIONS

  • Intercom
  • Copper CRM
  • Freshsales
  • Freshdesk
  • Slack
  • BigCommerce
  • Segment
  • Typeform
  • Zoho CRM
  • Front
  • HubSpot CRM
  • Salesforce
  • Zendesk Support
  • HappyFox
  • Pipedrive CRM
  • Shopify
  • Zapier
  • Zendesk Sell
  • PieSync
  • Nicereply
  • Zoho CRM
  • Microsoft Dynamics 365 for Sales
  • Salesforce
  • Zendesk Support
  • Okta

ALTERNATIVES

Top alternatives to Aircall

8x8
8x8
OpenPhone
OpenPhone
Ringover
Ringover
3CX
3CX
CloudTalk
CloudTalk

Top alternatives to RingCentral Office

Calilio
Calilio
VoIP.ms
VoIP.ms
Softphone.Pro
Softphone.Pro
Banter
Banter
Vitel Global
Vitel Global